What to do When Earthquake's Arise

9/12/2022 (Permalink)

SERVPRO of SE Portland is always here to help you!

Knowing what to do in the event of a natural disaster or another unwelcomed event is crucial. Gathering a go-bag, plenty of food, water, and other survival supplies is strongly recommended to all Portland residents. Unfortunately, not all risks can be prevented or planned. The Pacific Northwest is sitting on a major fault line that is expected to slip within the next 50 to 500 years. Oregon also has neighbored some devastating earthquakes in the past. The most notable example being The Great 1906 San Francisco Earthquake. This disaster left thousands of casualties and destroyed close to 30,000 buildings. In 1989 there was the Loma Prieta San Francisco earthquake. This occurred during the World Series and many were in awe of the devastation this caused. 

Preparing for such a disastrous event is almost impossible. However, when something falls down it is in our nature to pick up the pieces and rebuild. At SERVPRO of Southeast Portland, we fix what has been broken every single day we come into work. Whether it be an earthquake, a storm, or a fire breaks out; we will be there within a moments notice to make it “Like it never even happened.”

When Lightning Strikes...

9/12/2022 (Permalink)

SERVPRO of SE Portland is always here to help!

The odds of being struck by lightning is much more likely than that of winning at most games of chance including the Lottery.  The actual odds for the average American to be struck by lightning is approximately 1 in 5,000 during their lifetime.  On the bright side if you are unlucky enough to be struck you have a 9 out of 10 chance of survival on average.  A more dangerous than being directly struck result of lightning is the fires it can cause. 

Just last year in Oregon at this time at least 163 wildfires were detected in the state after 2,800 lightning strikes. In a few days the numbers had settled down to 47 fires that burned over 22,000 acres, according to the Department of Forestry.  Lightning is quite often a sudden occurrence that sometimes is impossible to prepare for.  Especially in the case of the beautiful uninhabited forests of Oregon.  Luckily it is a rare occurrence that homes or buildings are the target of the lightning bolts. 

Nationally United States fire departments annually respond to an estimated average of 22,600 fires that were caused by lightning. These fires caused an estimated average of nine deaths, 53 injuries and $451 million in direct property damage per year. 

When we are called to an unfortunate situation you can rest assured that we will always be empathetic and professional.  While we have no control over these lightning strikes or the devastating damage they cause, we can lessen the financial burden of the damage with our services.  Our highly trained technicians at SERVPRO of Southeast Portland are always available to provide our fire restoration services no matter what the cause of the fire.

Importance Of Having Fire Insurance For Your Building

6/10/2022 (Permalink)

Don't know who to call? Give SERVPRO of Southeast Portland a call and we can give you information about commercial insurance.

No matter how many precautions you take, commercial fires can still happen in Oregon. With so many appliances and wiring, office buildings can be very susceptible to sparks, which can lead to bigger problems. Many business owners don't think about fire insurance when they secure their policy or don't want to pay the extra cost, but there are many reasons why this is so important.

Restoration Can Be Expensive

The clean up process can be extremely pricey. Items that have been damaged need to be replaced or repaired, and smoke cleanup can be difficult to handle. If you have fire sprinklers, you may have water damage costs as well. Paying out of pocket for this can be detrimental for many companies. It is vital that your policy covers the cost of hiring a professional fire restoration company to come take care of the problem.

Your Business May Have to Close

In the event that the building structure is unstable or the office has suffered extreme damage, you may have to close your business for weeks or even months. This will likely cost your company thousands of dollars and can even lead to bankruptcy. While many policies don't offer this kind of coverage with regular fire insurance, most companies have an option for you to add it on.

You May Not Have Enough Coverage

While keeping your premium down can save you quite a bit of money each month, it can really cost you later on if you have underestimated the value of your business. Before you decide how much your business is worth, take the time to carefully tally all items in the building and have a professional appraise the building itself.
If you are unsure as to what kind of coverage your business has, contact your insurance company to review your policy. Remember that fire insurance may not cover all damages that your business may incur, so ask what kind of add-ons might be right for you.

Do's and Don'ts of Fire Safety

6/1/2022 (Permalink)

Stay safe and keep an extinguisher in your home or company in case of emergency.

If you have fire and smoke damage to your property it is hard to not start cleaning yourself.  Please let the professionals help you. 

THE DO'S...

-Keep movement in the building at a minimum.  This helps keep particles from being embedded in carpet and fabrics.

-Wash your hands a lot and be careful not to transfer or wipe soot onto something. It can make it damage the item more.

-If electricity is off empty fridges and freezers and prop doors open to prevent odors. 

-Change your furnace/air conditioner filter but don't let the system continue to run. Turn it off.

DO NOT..

-Do not try washing any thing yourself.  You could further rub the soot into the item. 

-Don't shampoo your carpet. Talk to a professional first.

-Don't clean any electronics without contacting a professional.

-Do not consume any food or beverages that may have been effected by the fire, soot, or smoke.

-Do not turn ceiling fans on. This will stir up the soot residue. 

What is your emergency plan?

6/1/2022 (Permalink)

Have you gotten your detectors checked lately? Call non-emergency an the local fire department can check them for you

Smoke alarms save lives. They are the tool most valuable in saving peoples lives.  Smoke alarms should be near every bedroom. It is very important to check them often and make sure the batteries are in good working condition. Test the alarm beep every month. Change the batteries every year and the unit may need replaced every 10 years.  If you need help with your smoke detectors, installing, servicing, or testing contact your local fire department. 

Be sure also that your home has a Fire Emergency Plan in place. Make sure everyone knows where to go and how to conduct themselves in the event of a fire.  Show children how to open windows and how to test doors to see if they are hot.  Make sure everyone knows where the safe place to meet outside the home is. A practice fire drill with your family is always a good practice once a year.

Tips to Prevent Water Damage in Commercial Buildings

6/1/2022 (Permalink)

It's the little things that can make a huge problem. Always inspect and call us if a disaster happens.

When owning or managing a place of business, disasters are always in the back of your mind. What if something happens and you have to be closed for a significant amount of time? Something such as a water leak can do this to a place of business. So what can you do to prevent this from happening?

Check the usual suspects of a water leak. Appliances, pipes and drains, and the roof are these suspects. The older these things are, the more often you need to check them. When you are checking these items if you see something wrong, immediately get them fixed. Keep a close eye on lose hose connections and caulk areas since these are simple fixes. In addition, you should continue to update maintenance on all appliances and equipment. In regards to the outside of your place of business, keep the gutters free of debris. This will help reduce the likelihood of your roof being damaged.

In addition, you should look into SERVPRO’s ERP (Emergency Ready Profile) which goes into play when a disaster strikes your place of business. If you want to inquire about the ERP or have a disaster happen at your place of business, don't wait call us at (503) 427-9535, and we will make it look “Like it never even happened."

Deodorization Destroys Odors

5/30/2022 (Permalink)

Don't hesitate call us today!

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and hard to reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.

SERVPRO of SE Portland can provide specialized services that can rid your home or business of offensive odors left by fire or smoke damage. We do not cover up lingering odors with fragrance: we seek out and remove the sources of the odor. Once found, SERVPRO's own proprietary line of professional cleaning products is used to treat and prevent the odor from returning. Any restorable item in the affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts, and more.

Call SERVPRO of SE Portland if you have fire, water, mold or just a stubborn odor that refuses to go away, we'll help make it "Like it never even happened."

Have your pipes been looked at?

5/30/2022 (Permalink)

When the pipes break break, water damage can happen quickly!

Indoor plumbing has revolutionized the world and is a staple for every home constructed in over nearly the past century. Surprisingly enough, many of the older homes still feature the same fixtures, connections, and piping used in the original construction. While this might provide a vintage feel and attest to the craftsmanship of plumbing in days gone by, it also presents an ever-present threat for adverse conditions or pressure differences to strain elbows and joints until leaks form. A steady leak unseen can cause widespread damages to your home.

While you might not be able to identify the full measure of water damage in your home from a steady leak from your plumbing or its fixtures, once you recognize an issue, it is likely that an even greater area has gotten affected in wall cavities where the bulk of the piping is hidden. When you encounter water damage like this, you need effective mitigation and restoration solutions that can happen as soon as you need them. That is why our SERVPRO rapid response team remains available 24/7 to address emergencies as they happen to any property within our service area.

We have advanced technology to help us identify leaks and moisture pockets in areas difficult to assess without demolition or controlled tear out. With thermal imaging cameras, we can determine where damp areas are inside of wall cavities and into other materials to designate the best locations for drying equipment like air movers and dehumidifiers. Severe moisture pockets could require the use of special equipment that feed hot air directly into these cavities to expedite the drying process.

Aging pipes in your home can ultimately cause problems when the wear and tear catch up to the weakest connection points. No matter how long pipes have been in service, our SERVPRO of SE Portland water restoration technicians can help you to restore the damage they can cause when things do go wrong. Give our experienced professionals a call anytime that you notice water damage by calling (503) 427-9535

Our Customers Always Come First!

4/25/2022 (Permalink)

Customer Service is our first priority!

Since 1967, SERVPRO has been dedicated to keeping our customers happy.  SERVPRO of Southeast Portland is proud to be able to carry on this tradition.  Our mission is to leave each job, large or small with our customers being 100% satisfied.

SERVPRO is invested in the local community and making sure our neighbors are taking care of quickly and efficiently and in constant contact every step of the way.  Using a customer centric approach in every customer interaction is how we ensure satisfaction.  We know there is not a one size fits all answer for any situation.  For this reason we help to find an individualized solution that meets the needs of your unique circumstances.   

We are proud to be a service you know and trust. 

We Are Here When Accidents Happen!

3/30/2022 (Permalink)

No matter how big or small the mess is, SERVPRO will make it "Like it never even happened."

Life happens. Kids spill drinks, pets have accidents and homes get dirty. You handle much of the maintenance of your home, but when it gets to be too much, you can rely on your local SERVPRO of SE Portland. We specialize in cleaning and restoration and have highly trained technicians to help you manage and restore your home.

Some of the many services we provide are:

• Air Ducts & HVAC
• Carpet & Upholstery
• Drapes & Blinds
• Plumbing
• Tree Removal
• Sewage and Gutter
• Contents Disposal
• Deep Cleaning
• Paint
• Debris Removal
• Ceilings, Walls & Hard Floors
• Deodorization

You know SERVPRO as the leader in Fire and Water Cleanup and Restoration, but our expertise can also make a dirty carpet "Like it never even happened." Call us today at (503) 427-9535
to schedule an appointment.

Why Choose SERVPRO?

3/30/2022 (Permalink)

Here at SERVPRO we can make anything "new" again even after severe water damage.

Choosing a restoration company when a disaster strikes your home is a difficult choice to make. Trust is one of the biggest decision makers and we work hard to establish that trust to you and our communities. That is why we are operational 24 hours a day and 7 days a week, because disasters can strike anytime so we are always prepared. When fire, flood, or mold attacks your home, we at SERVPRO of SE Portland restore by mitigating the damage created by unpredictable natural disasters. When it comes to these services, we want your office or home to look, “Like it never even happened.”

As a trusted leader in the restoration industry with more than 1300 Franchises Nationwide, 79 Large Loss Response Team, and a team of professionals who are highly trained and certified in IICRC (Institute of Inspection Cleaning and Restoration Certification). Which sets the standards for best practices in the cleaning and restoration industries.

Need Service?

Call us here at SERVPRO of Southeast Portland (925) 299-1323

Don't Hesitate, Call us today

3/30/2022 (Permalink)

We have the experience!

After a loss or damage, we understand you don't have time to worry about the common wear and tear that gradually soils your home. When grime, odor, and moisture challenges go beyond the scope of your expertise, call us. Whether it's removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO of SE Portland to make your home look it's very best.

We have highly trained technicians ready to restore the damages to your home, so you can rest at ease. SERVPRO of SE Portland will get the job done right and get it done quickly because the SERVPRO Advantage includes:

• Award-winning training
• 40 years' experience in the industry
• More than 100 exclusive cleaning products 

For a prompt response, quality cleaning and restoration, give us a call today and leave the dirty work to us.

Furnace Cleaning

3/30/2022 (Permalink)

Don't wait tel its to late! Call us for a cleaning

Properly maintaining your furnace in your Portland home may be able to help you prevent a costly accident, and the need for fire cleaning afterward. Fortunately, there are some easy maintenance steps that can be taken with most furnaces.

Steps You Can Take..

If your furnace seems to be malfunctioning there are several things that could be wrong. Some of the most basic causes are things you can check for yourself.

• A fuse may be blown, or a circuit tripped causing the unit to lose power
• The thermostat may have been turned off
• The power switch may have been turned off
• On gas units, the pilot light may be out

When to Call a Professional..

Calling a professional can not only help ensure that the furnace is serviced by someone familiar with it’s unit type, but may help you prevent the necessity of a fire cleaning down the road. If you are unsure what the problem is, or find a fuse blown on several occasions, it is best to call a professional for repair. If you smell gas then quickly exit your home and call your gas company or fire department. Do not try to turn on any lights or turn the gas off yourself.

If You Do Experience Problems..

Unfortunately, sometimes fire or smoke damage can occur from a furnace. In events like these a fire damage and restoration professional may be able to help with any smoke cleaning and repairs your home may need. At that time, you may want to have your furnace repaired or replaced by a professional as well.

You can follow some basic steps to keep an eye on your furnace's maintenance needs. While some may be things you can do yourself, others should be done by a professional familiar with the furnace type. If the furnace does malfunction then a restoration and fire cleaning professional may be able to help with your home’s needs. 

We Are Always Here to Help no Matter How Big The Loss is!

1/4/2022 (Permalink)

Don't Worry, We Have You Covered!

At SERVPRO of Southeast Portlandwe provide 24-hour emergency service and are dedicated to being faster to any-sized disaster in Downtown Portland, Salem and surrounding cities! We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs. We are:

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment

Have Questions? Call Us Today – (503) 427-9535

Residential Services

Whether your home needs emergency Fire Damage, Flood Damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for fast professional cleaning or emergency restoration services we has the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services by giving us a call today! 

Even during Summer we can have Storms

7/22/2021 (Permalink)

If you live next to an area where a wildfire can happen, stay calm and be prepared for any events to come!

We are typically not thinking of Storms, during this Summer months. As here in Oregon many associate storms with rain, snow and ice. However, that is a misconception, with lack of normal rain fall we have been having we have new type of Storm, in which we should be aware of. We call this a “fire storm”. Oregon is dense in heavily populated forest in which people love to camp and have campfires. We also have periodic lightning strikes that creates fires. Natural disasters can occur at anytime and fire is one of the many outcomes. Here at SERVPRO we are ready and able to respond to any major storm event, including fires. If a fire storm causes damage to your property, we here at SERVPRO are here to help! 503-427-9535

Best in the West!

7/22/2021 (Permalink)

We are ready to help when disaster strikes!

SERVPRO of Southeast Portland is the best choice for any size disaster. Our restoration company is great for three simple reasons. We are faster, properly equipped, and perfectly resourced.

As a locally owned and operated franchise, we will quickly travel to your location in the event of any disaster. As your neighbor, we will be there in a moments notice. We know just how frustrating and troubling a problem can be, and we never want our customers to have to wait during a stressful moment such as this. Our specialized teams can respond immediately to restore your property during a storm.

Here at SERVPRO of Southeast Portland we specialize in flood and storm damage and have an immense collection of tools and equipment to take care of any size disaster. We only use state of the art equipment and we are constantly updating our inventory to offer our customers the best service. If you need three fans, or well over 100, we have the tools and the team necessary to get the job done.

We are an independently owned franchise of the largest restoration company in the country. Our brand has grown to several thousand franchises because we have the resources necessary for any type of disaster at our disposal. Our outstanding Disaster Relief Team is strategically placed throughout the country to respond to any area immediately. Give us a call and we will be there to get your life back to normal.

Untreated Water Damage Can Lead to Mold Problems

6/28/2021 (Permalink)

If you see this in your home or business, call a plumber or us, SERVPRO of southeast Portland for an inspection.

Black mold can spread through your home as the result of a few things. The most common is improperly threatened water damage. The two types of water damage that may result in mold spores  inside your home are a slow, unnoticed leak the other a large and sudden loss.

First the slow leak is common when there is a leaky pipe that isn't easily visible under a sink, inside the walls, around a windowsill, or underneath the flooring. These result in the affected area being dark and damp which allows for the mold growth.

The second most common is a large sudden loss.  These generally occur as the result of a burst pipe, clogged drain, roof leak or a flood that result in standing water.  Many will remove the water themselves with a shopvac and attempt to air it out with fans and opening windows.  In a situation with this amount of water this may not fix the problem properly and can lead more problems.  The main problem being the growth of mold from not properly drying out the affected area. Having a reputable water mitigation and restoration company that can properly identify the and remediate the situation can help any issues in the future.

SERVPRO of Southeast Portland technicians are highly trained to identify and target water damage at the source. One way to detect the slow, unnoticed leak would be to monitor your water usage bill. If there is a noticeable increase in water usage without any explanation could be the result of a leak. Calling a plumber to identify any potential problems would be the best thing to do. After a large, sudden loss, it is best to give a water damage restoration business a call so that your problem can be handled by professionals. As the best water damage restoration business out there, SERVPRO of Southeast Portland is here to make it “Like it never even happened.”

Floods may not be common, but they do happen in Oregon

6/28/2021 (Permalink)

No matter what disaster comes our way, we are always here to help!

The Christmas Flood that happened in 1964 may not be known by many.  Anyone that experienced it may have forgotten and of course some of us had not been born or were too young to recall. This particular flood caused hundreds of millions of dollars in property damage and continued for over three weeks. This was one of the most devastating floods to hit the Willamette Valley in recorded history.  As a result of the damage over three thousand people were displaced from their residences and sadly there were seventeen casualties.  This flood has been referred to as a 100-year flood which means a similar occurance may happen again.

Another instance of flooding more recently was the Willamette Valley Flood of 1996.  The rising waters affected the areas of Oregon City, Tillamook, and Tom McCall Waterfront Park. The destruction caused an estimated half a billion dollars in property damage leaving some areas under water for a couple weeks.  Again there were unfortunately eight casualties resulting as well in Oregon.

If there is another flooding natural disaster, SERVPRO of Southeast Portland is always faster to any size disaster.  We also use the best equipment available so our highly trained technicians will restore your property to get things back to normal as soon as possible.  

Dripping Faucet can lead to more damage than you think.

6/28/2021 (Permalink)

Don't wait for this to happen! Call SERVPRO of Southeast Portland anytime, any day.

Ring Ring… Ring Ring… Ring Ri… Snooze.

If you are in the majority of America, 57% to be exact, you push the snooze button on your alarm at least once every morning. If that five to fifteen minutes is going to benefit or hurt your morning, depends on your situation.

Drip Drop… Drip Drop… Drip Drop…

Unfortunately, there isn't a button to stop the flow of water or prevent further water damage. After the water damage has happened every minute that you snooze yourself away from taking action can be more and more harm to your property. Within minutes of the water leak, piping malfunction, or one of the other numerous ways water damage can occur, the water quickly spreads throughout your property. Absorbing into walls, floors, and other easily susceptible areas of your home. Your personal belongings such as photos, important documents, family heirlooms, and electronic devices can be completely destroyed within that first fifteen minutes.

Spring Spring… Into Into… Action Action…

Locating your water shutoff valves can be a hassle when you only have a few minutes left on the clock to prevent further damage. Don’t catch yourself snoozing – it is important to know the location of all your major water shut off valves so that you can quickly spring into action and minimize the damage to your home and belongings. While 15 minutes of extra sleep goes by in a flash in the morning; that 15 minutes is all the leaky pipe needs to destroy memories while taking cash out of your pocket. Call us at SERVPRO of Southeast Portland and we will drop what we are doing to spring into action for you.

After Effects of Water Damage

6/28/2021 (Permalink)

Don't hesitate to call us with any questions!

The damage caused by water can be devastating for property owners. Heavy rain or quickly melting snow increases the potential of this type of damage. Unwanted damage can result in costly damages to wood furniture, upholstery, electronics, household appliances, and plumbing equipment. Water damage also increases the risk of mold growth.  The cost of the remediation process can be very expensive as well. Hiring a water damage restoration company can make the cleanup process easier to handle, as these companies employ experienced workers who know the best ways to repair or replace damaged items and help with water damage cleanup.

Causes of Water Damage

There are several possible causes of water damage. Leaky dishwashers, clogged toilets, broken pipes, broken dishwasher hoses, overflowing washing machines, leaky roofs, plumbing leaks, and foundation cracks are just some of the possible causes of water damage in homes and businesses. Floods, heavy snow, and heavy rain are other possible causes of this type of damage and can lead to having water in basements. Too much water can lead to minor problems such as water in basement areas, or it can lead to the destruction of homes and businesses. Once a home or business sustains water damage, it is important to start the water damage cleanup immediately. Starting water damage cleanup as soon as possible increases the likelihood of saving water-soaked furniture, carpets, rugs, clothing, and other items.

Categories of Water Damage

Assessing the severity of the damage is important for determining what is needed to start water damage repair and water removal. There are several different categories assigned to water damage. Category 1 refers to clean water, or water that does not pose a threat to humans. Possible causes of this type of damage include broken appliances or sink overflows. Category 2 water is also called gray water.  Broken toilets, broken sump pumps, and seepage may cause category 2 water damage. Category 3 water is known as black water. The possible sources of black water damage include sewage problems and contamination of standing water.

There are also several classes of water damage. The class of damage is important when assessing water damage repair options. Class 1 is the least harmful form of damage. Materials absorb very little of the water from this type of damage. Water damage repair is the easiest in this type of situation. Class 2 has a fast rate of evaporation, which means that carpets and cushions may be damaged. Water damage repair is more difficult when it involves class 2 damage. Class 3 has the fastest rate of evaporation. In this case, the water may come from broken sprinklers or other overhead sources, soaking the walls and furniture. Class 4 requires special water restoration and water removal procedures. This type of damage may affect hardwood floors, plaster, and concrete.

Restoration Process

The water restoration process is an important one. Using the right procedures and materials can help people save cherished belongings and even prevent their homes from being condemned. Water restoration companies specialize in mitigating the effects of water, but the success for water damage restoration depends on the severity of the damage and the amount of water that caused the damage. Water restoration companies may hire outside experts such as SERVPRO of Southeast Portland to assess a property and determine a water restoration and water removal plan. SERVPRO of Southeast Portland uses high-tech equipment and well-documented procedures to control water damage. Water in basement areas may only require a short cleanup process, but water in other areas of a property will require extensive remediation.

SERVPRO and Plumbers United!

6/28/2021 (Permalink)

When this happens, call us right away!

Something that customers, insurance adjusters and property owners should know and be aware of. When a water loss happens pertaining to a busted pipe, most people call their plumbers first. A plumber will show up on scene and determine the cause of loss. If there is standing water or sewage, they seek our services here at SERVPRO. This is a working relationship with the plumber and SERVPRO to mitigate the water or sewage issue and then immediately have the plumber back in to fix the origination of the loss. If this course of action is not taken, we will be requested again to provide mitigate services and causing additional cost that do not need to be if set up correctly. We here at SERVPRO aim to help in assisting with this process and alleviating additional steps in the recovery efforts of a water loss. Call the Pros (503) 427-9535

Storm and Large Loss Water Response is "A" Team Effort.

6/28/2021 (Permalink)

Storms are brewing!

Here at SERVPRO we have “Storm Teams” set and ready to Mobilize when called upon. Storms, Large Losses and catastrophic losses such as fire, water, tornado, hurricanes, flooding, mid slides and earthquakes; require immediate attention. Our appropriate response goals are to reduce business interruption, reduce claim cost and minimize call backs. We do this by prioritizing, a written plan with daily goals, a tremendous amount of activity and working fast! We often work with other restoration companies, as a team, to have availability to double our response and efficiency in all types of storm exposures. Our Storm Teams have been trained and work throughout the year to be prepared. As being one of the leaders in large loss nationwide, we take great pride in being able to work side by side with our fellow franchise owners. When a major catastrophe strikes, call your trust SERVPRO for immediate response!

Storms in Oregon and the Damage

6/28/2021 (Permalink)

Don't be afraid call SERVPRO today! We are always here to help.

When you live in Oregon you think of heavy rain. Oregon’s annual rain fall totals range between 66-88 inches. Rain in Oregon can lead to an array of issues. Heavy down pours fill rivers and sewage pipes rapidly. This allows for flooding and clogged pipes. This also allows for massive saturation of land including yards. If continued water fall happens and winds pick up, trees can topple. We see here in Oregon many people fall victim to fallen tress causing damage to their homes. Here at SERVPRO we respond to this type of storm immediately and work with all of those involved to safely get the home secured and provide the additional steps on the reconstruction of the home. If you suffer from water damage, sewage issues or damage from a fallen tree call the us here at SERVPRO. 503-427-9535.

Hard Water Doesn't have to be Hard to Remove

6/28/2021 (Permalink)

Call us today and we can help get rid of those pesky stains.

It can be difficult to get rid of nasty hard water stains on windows, even for professional cleaning companies. Over 85% of United States residents and businesses reside in hard water areas. Large offices or warehouses with multiple windows are among some of the most difficult tasks to handle. The first step begins with understanding hard water and how it affects the buildings so our cleaning technicians choose the best solutions to get rid of it.

There are no minerals in the rainwater that falls to the Earth. When it passes through the ground it absorbs minerals such as calcium and magnesium. This is what transforms it from “soft water” into “hard water.” Hard water doesn't usually cause any problems with our health but it can be detrimental to plumbing, fixtures, appliances, glass, showers, or pretty much anywhere water is used.

The minerals are left behind once water is evaporated. These ugly deposits cause crusty scale, stains, film, and mineral rings. This build-up can become problematic or permanent if not dealt with quickly.

Hard Water Cleaning Solutions for Removing Those Ugly Stains:

Cleaning companies have many different methods for removing hard water stains. Acidic and non-acidic chemicals, abrasive, natural or manufactured tools, there is a multitude of cleaners that have the ability to remove mineral deposits and scale. To ensure you choose the right cleaning product for the job, surface or fixture you plan on cleaning check the manufacturer's label. You can also test the cleaner in a discreet place first if you are not sure what the outcome will be. The last thing you want to do is cause damage to your customers' building.

The more common method for removing mineral deposits such as calcium, magnesium, and iron is using an acidic product. Most hard water staining can be removed with a combination of the right cleaner, cleaning tool and a little hard work.

Cleaning tools such as white scrubbing pads, scrub brushes, and steel wool, are the usual products to get the job done. Just remember that none of these tools should be used alone, as they can permanently scratch the surface of the window. Only use these tools when the surface of the window is wet with water or cleaning chemical.

Starting your cleaning process with less harmful chemicals, tools, and methods are recommended. Then step it up to more aggressive methods should the issue persist. It may take several attempts to remove stubborn deposits.

Beware of strong acidic chemicals as they are very corrosive and damaging to certain surfaces such as stainless steel and chrome. These tools will “eat” through surfaces, so never attempt to use such chemicals without the proper training and testing.

Don't Worry, Work Happy!

6/28/2021 (Permalink)

Sewage blockage in this pipe caused it to break.

SERVPRO of Southeast Portland has had the pleasure of working with many commercial businesses. More recently there were three that were affected by water damage. The three businesses are tenants of a large commercial building in Southeast Salem and suffered a few issues. While repairs were being done by roofing contractors a hole was pierced in the roof. This caused water to accumulate inside the attic area of the businesses. Water seeped through the ceiling and floors into the three businesses and damaged electronics, office supplies, wood surfaces, and more.

We were on sight within 24 hours and immediately got to work restoring the businesses. Our team brought in the top of the line dehumidifiers and quickly fixed the issue and we were able to fully restore all affected items. Every surface including walls, floors, desks, computers, chairs were wiped down and taken care of. We worked together with the roofing contractors to prevent the issue from happening again, and the job was completed within 72 hours of the initial damage. When your business is the victim to water damage you can rest easy knowing that SERVPRO of Southeast Portland will be there night or day to make it "Like it never even happened."

Fires can be Hidden Within the Walls.

6/28/2021 (Permalink)

With the temperature rising in Oregon now is the time to get them looked at.

Many of the commercial buildings in use here in Portland were constructed some time ago. Although older architecture is more unique and nice on the outside, there can be many issues waiting to happen on the inside. For one, the electrical wiring may be just as old as the structure. Depending on the electrical needs of the business, and all the new equipment plugged into old outlets, fires or other damage can occur. This may be rare, but electrical wiring is still a cause of many fires.

Having electrical wiring inspected by a qualified electrician is a great preventive measure. Double-checking the equipment that will be used in conjunction with the power supply is also very important.  If your business is unfortunate enough to experience a fire caused by an electrical malfunction SERVPRO of Southeast Portland is always there!

Business Owners are taking the Heat!

6/28/2021 (Permalink)

Time to stay cool and safe during this hot summer!

Commercial property owners see it all. Especially right now, many people are suffering and unable to handle what the world is going through. People are laid off work and unable to pay bills or provide for their families. This is leading to a new level of insecurity. People are acting out on a multitude of levels.  Speaking with many property managers through the week, we are finding they are taking the heat on a new level. Many are opening the doors to apartments and finding an array of messes, unfortunately from suicide, to angry, disgruntled tenants leaving behind destruction.  

We here at SERVPRO are ready to help restore your property. Whether it is a biohazard or demolished property, we have your back! Give us a call on your next apartment turnover! 503-427-9535

Summertime Safety Tips!

6/15/2021 (Permalink)

SERVPRO of Southeast Portland is always here to help!

Summer is officially starting this weekend!  We all know that summer bonfires here in the Portland Metro area have been very popular since we’ve been at home or on vacation.  Cozy, cool nights spent by the fire with friends and family while making S’mores and enjoying each other’s presence is a recipe for a good night.  All while maintaining 6ft a part of course!

Surrounding a campfire with loved ones creates special memories that you can cherish forever.  Let us continue to create these memories by practicing bonfire safety!

Starting the Fire:

• Make sure your fire pit is enclosed and there is enough room for a seating area
• Make sure that your bonfire is 10ft away from your home or any structures
• Do not use gasoline or lighter fluid to start or relight the bonfire

Bonfire Safety:

• Keep a bucket of water or hose handy in case of emergencies
• Do not leave bonfire unattended
• Keep children and pets away from the bonfire
• Do not throw fireworks into the bonfire
• Do not burn aerosols or anything that may produce toxic fumes or explode

Putting Out the Fire:

• Use a shovel to spread out the ashes to let them cool down.  Slowly pour water over the ashes and check to be sure that the fire is completely out.

Any open flame is a potential risk for a disaster, so next time you are planning a bonfire, use these tips to ensure everyone’s safety.  As always, we are ready for whatever happens.  If your bonfire gets out of hand and causes fire damage, you know we will be there to help!

No need to worry, we are always here to help!

6/15/2021 (Permalink)

Contact us with any questions you have!

Unexpected emergencies like severe weather call for immediate action. SERVPRO of Southeast Portland knows immediate reaction to the disaster is important to helping you get life back to normal.

Using our 1-4-8 Service Response Guidelines, SERVPRO of Southeast Portland strive to:

• Contact you within 1 hour from notice of loss arrange for your service.
• Be on-site to begin mitigation services within 4 hours of notification.
• Provide verbal briefing of scope to you within 8 business hours of on-site arrival.

We can also perform pack-out services, which is removing salvageable personal property from the affected area for off-site cleaning and storage.

Since we are locally owned and operated, we can respond quicker with the right resources. A fast response lessens the damage, limits further damage, and reduces the restoration cost. We are available 24 hours a day, 7 days a week.

When storms hit Oregon we can scale our resources to handle a large storm or flooding disaster.  We can access equipment and personnel from a network of Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Is your smoke detector working?

6/15/2021 (Permalink)

Remember to check and change batteries in the detectors in your home!

Smoke detector's save lives and provide you and your family time to leave the home and get to safety or alert you to potential fires in the home like a cooking fire or an unattended candle. In the event of a home fire, soot and smoke damage can cause damage throughout your home and require repairs and restoration. 

SERVPRO of Southeast Portland has the technicians, expertise, and experience to clean and restore your home. After a fire, our crew's inventory and pack out the contents in your home. Contents are then brought back to our secure, climate-controlled warehouse where items are recleaned and packed into new clean boxes. While contents are being cleaned, crews work to clean and restore your home. Once your home has been restored, all contents are packed back and your home is ready to be put back together as it was before the fire. 

Tips to Making an Insurance Claim!!

6/15/2021 (Permalink)

These tips will help you file a claim on your home!

Sometimes Mother Nature likes to shake things up a little. If your home didn’t weather a storm as well as you hoped it would, we’ve got some tips to help you file an insurance claim for storm damage and get back on track quickly. Here’s where you should start.

Act quickly. Making a claim to your insurance company for damage in a timely matter is important for a couple reasons. Most insurance policies limit your time to file a claim, which makes being quick to connect essential. You’ll also want to repair the damage before it has a chance to get worse, so reporting your claim early is the best approach.

Review your policy. If you know what your homeowners policy and optional insurance covers, how to proceed and what you can expect from the process, you’ll be better prepared to plead your case. Every insurance policy and claim is different. Reviewing your policy gives you information that specifically applies to you.

Document everything. It’s smart to keep a log of the storm and the damage. Save news reports and take pictures immediately after to document any damage.

Get quotes from professionals. While your personal walk around and assessment is important, a professional opinion will be thorough and may mean more to your insurance provider. A great resource would be a storm repair contractor. They specializes in finding, assessing and repairing damage from storms and will check your home from roof to basement. 

Be wary of scammers. Unfortunately, storm damage can bring scammers to your area with promises of quick and cheap repairs. Whether you’re filing an insurance claim or not, research anyone who offers to repair your home. Look for contractors who are licensed, insured and experienced.

Mitigate your damages. If the storm affected a large area, you may have to wait awhile before a storm assessor can review your damage and maybe even longer before you can get it fixed. In the meantime, you’ll want to take steps to prevent further damage. This could include tarping your roof, cleaning a wet basement, boarding up holes and more. Document the damage, then document how you’re taking steps to protect your property.

SERVPRO of Southeast Portland can assist with all your storm damage needs. Call us at (503) 427-9535

Fire Storms During the Summer

6/15/2021 (Permalink)

SERVPRO of Southeast Portland is here to help when a fire storm happens!

We here at SERVPRO anticipate the winds of summer and the sudden strike of a naturally caused or human inflicted fire storm. A firestorm is characterized by strong to gale-force winds blowing toward the fire, everywhere around the fire perimeter. These winds from the perimeter blow the fire brands into the burning area and tend to cool the unignited fuel outside the fire area so that ignition of material outside the periphery by radiated heat and fire embers is more difficult. What this means? If you have a property within the area of a firestorm, damage is inevitable. Here at SERVPRO we can protect the property and restore it to its original conditions.  Weather is it a complete total loss and needs demo or simply smoke soot damage, we are here to help!

Are your ducts clean?

5/31/2021 (Permalink)

This is a great example of how dirty ducts can be without proper care.

Duct cleaning can help!

The ventilation system is often the biggest culprit in poor indoor air quality, but you can help change that! Inspecting the ductwork in your facility should be a high priority. In most cases, dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home. 

SERVPRO of Southeast Portland has a service which includes inspecting the HVAC and ductwork. Keeping the HVAC and ductwork clean can potentially extend the lifespan of the equipment by allowing it to operate at peak condition, which may help you save money. Duct cleaning may not always be necessary. SERVPRO will inspect your ductwork and make recommendations about the best way to address any indoor air quality concerns. This inspection can help you save money and provide peace of mind on the health of your HVAC system and ductwork.

For more information on commercial duct cleaning, contact SERVPRO of Southeast Portland today! We are available any day, any time. 

What's an ERP?

3/15/2021 (Permalink)

Call us today!

Facility managers must always be prepared for unknown.

A SERVPRO ERP is the best way to curtail a tragedy

Not familiar with the SERVPRO Emergency READY Profile (ERP)?

This one tool can your facility management responsibilities easier.

Every facility manager knows they should have a detailed disaster plan, but coming up with one from scratch can be a daunting and time-consuming task. It’s tempting to put this job to the side and deal with the thousand other issues you have to deal with every day, rather than prepare for a potential fire.

That’s what’s great about the ERP. One of SERVPRO of S.E. Salem representatives can come to you and walk you through creating a reference document that details the important building and contact information for your property. 

The ERP can be used as a standalone document or as a supplement to any existing preparedness plan. Thinking through what to do and who to call in advance is the key to timely mitigation, which minimizes the effects of any weather-related disaster, water, or fire damage to your business. but the best part is you have a professional, knowledgeable company on the stand by! SERVPRO of S.E Salem at your service!

No matter where you live, it is important to be informed and prepared for any disaster that may occur. Though Mother Nature's is often unpredictable, the ERP is one thing we can do to help you take control before disaster strikes.

Contact SERVPRO of South East Salem to establish an Emergency READY Profile (ERP) for your property. SERVPRO's ERP serves as a quick reference document, In any emergency, make sure you have experienced professionals on the line. No matter how big or small, SERVPRO of South East Salem will be ready to help make your property damage "Like it never even happened."

Always Here to Help During Your Time of Need

3/15/2021 (Permalink)

Here are SERVPRO we have all the essentials to make your home or business sparkle.

SERVPRO of S.E Portland has years of experience cleaning biological contaminant.

During this unprecedented time caused by the global pandemic of Coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are certified and trained to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Certified clean experience!

If your home or business needs deep cleaning services, call the experts today
SERVPRO of S.E Portland. 

(503) 427-9535

We are Cleaning Experts!

3/15/2021 (Permalink)

When cleaning during COVID we always wear the proper PPE to keep everyone safe.

SERVPRO is Here to Help during this time of need

During this time of coronavirus, and new potentially more deadly strains of the virus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of SE Portland 503-883-8960

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

A Five-Star Experience Every Time!

3/15/2021 (Permalink)

No matter what disaster we face, SERVPRO is always here to help.

Why SERVPRO of SE Portland

Besides a natural disaster or a fire, floods can be one of the worst things that can happen to your business. It affects your employee’s productivity – fans are loud, and dehumidifiers are hot making it hard to work in conditions like that. In turn, that means that you could be losing revenue for the time that your business is closed. We know how frustrating that can be: We’ve been there before!

That’s why we work as hard as possible here at SERVPRO of SE Portland, and with equipment that’s been specially designed to make sure that the drying process is quick and easy on you and your employees so everyone can get back to work in a timely manner.

If you have experienced a water loss at your commercial space, give us a call today at 503-883-8960

Our Knowledge and Experince is Key!

3/15/2021 (Permalink)

Ask anyone of our trained professionals about our services!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC, (Institute of Inspection Cleaning and Restoration Certification), industry certifications, and continuing education classes. This self-paced program includes; Crew Training, Fire Restoration, Water Restoration and Carpet and Upholstery Cleaning. Certification is awarded after successful completion of course materials and an examination.

When it comes to voluntary training the SERVPRO program is designed to be an ongoing, self-paced coaching series for a franchise's employees. E-learnings, such as video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect ensures each of our locations is trained through this 15-day hands-on course which is the foundation of the SERVPRO success. Rest assured, our staff is equipped with the knowledge to restore your property. 

Lastly, SERVPRO of Southeast Portland offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation

Springing Forward is So Rewarding, That Extra Hour of Daylight Brings the Time Needed to Tackle Home Maintenance Projects.

3/15/2021 (Permalink)

Great weather means yard work can get done, roofs inspected and gardens planted.

The birds are chirping, and the cherry buds are blooming. It’s time to get outside and check on your home. Here at SERVPRO we wanted to discuss some very important home maintenance ideas for homeowners. Owning a home comes with great pride but knowing what to look for is not always something we are aware of. The first role of a homeowner is to make sure all preventive maintenance is done and needed repairs are made in a timely manner. Here are our top ten exterior inspections to prevent possible future water, mold or fire damage.

1. Check your roof exterior; look to see if any shingles are missing or not properly lined. Make sure any valleys of your roof are clear of debris. Check for mold growing. Check the flashing around the chimney and anything else that sticks out of the roof.
2. Check the roof interior; go into your attic and inspect for roof leaks, sagging or black lines. The black line is the path from where the water started.
3. Check the fascia, gutters, downspouts, siding and corner boards on your home.
4. Check windows, doors, decks, porches and stairs.
5. Check your irrigation, make sure no pipes are exposed or nozzles are broken.
6. Clear away any shrubs or trees that touch your home; to prevent rodents or insects from crawling in.
7. Check your HVAC System, have it inspected?
8. Check all your outside facets for leaks.
9. Check the foundation of your home for cracks. Go in your crawl hole or into your basement to detect any water. Call SERVPRO for mold testing, if water is discovered.
10. Check for exposed wires or broken pipes.

If you need assistance with any of the above items, reach out to SERVPRO. We are here to help! As a contractor with many certifications, we have the tools, access and knowledge to provide any work you may need! Give our office a call anytime with any questions you may have.

"COVID fatigue" is hitting hard.

3/8/2021 (Permalink)

Even when COVID has you down SERVPRO of Southeast Portland is here to help!

It's time to develop coping skills, which include exercise and talking about our fears and stress.

 
One description trending now is, “COVID fatigue.” It’s real and it’s strong.

Both the intensity and the length of time of COVID-19 stress takes a toll on everyone.

We’re tired of being cooped up, tired of being careful, tired of being scared. Our collective fatigue is making some people careless – one reason COVID-19 is rising sharply again in Oregon and throughout the U.S.

However, facing this fatigue is important for our personal health and for beating the coronavirus that has shaken American life so completely. Many people understand this, which adds to their exhaustion and stress.

“This is a real challenge,” said Kaye Hermanson, UC Davis Health psychologist in the Department of Physical Medicine and Rehabilitation. “There are no easy solutions.”

Abnormal is the new normal

But that doesn’t mean we don’t have paths to help ourselves and others. It starts with understanding why so many people feel frazzled. Knowing why we feel that everything is abnormal can help us feel normal.

“We know there are two kinds of stress that have long-term effects on our mental well-being and physical health – intense stress and prolonged stress,” Hermanson said. “We have both.”

Add to that the uncertainly about, well, almost everything.

“We have unknowns in every part of our lives,” she said. “At the same time, a lot of the things we generally do to cope, the things we enjoy and that give life meaning, have changed or been put off limits.”

How to cope

“We can help ourselves,” Hermanson said. “We’ve heard this before, but it’s true: It’s time to develop coping skills.” Those include:

• Exercise: “It’s the No. 1 best thing we can do for coping,” she said. “Any exercise – even a simple walk – helps. It releases endorphins, gets some of the adrenaline out when the frustration builds up. Just getting out and moving can be really helpful for people.”
• Talking: “This really helps, too. Just saying it out loud is important,” Hermanson said. “Find the right places and times, but do it. Ignoring feelings doesn’t make them go away. It’s like trying to hold a beachball underwater – eventually you lose control and it pops out. You can’t control where it goes or who it hits.”
• Constructive thinking: “We may think it is the situation that causes our feelings, but actually, our feelings come from our thoughts about the situation,” she said. “We can’t change the situation, but we can adjust our thinking. Be compassionate with yourself and others. Remind yourself, ‘I’m doing the best I can.’”
• Mindfulness and gratitude:
• Prepare Your Home: use this time at home to get prepared this will ease your mind on being prepared. 
  • Make sure your home is well insulated and that you have weather stripping around your doors and window sills to keep the warm air inside.
  • Make sure you have changed the batteries in the smoke detector.
  • Keep fire extinguishers on hand, and make sure everyone in your house knows how to use them.
  • Learn how to shut off water valves and where they are located (in case a pipe bursts).
  • Insulate your home by installing storm windows or covering windows with plastic from the inside to keep cold air out.
  • If you have a wood-burning fireplace, consider storing wood and have enough on hand just incase. And, make sure you have your chimney cleaned and inspected every year.
  • Have at least one of the following heat sources in case the power goes out:
    • Extra blankets, sleeping bags and warm winter coats
    • Fireplace or wood-burning stove with plenty of dry firewood, or a gas log fireplace
    • Make sure you have a cell phone with an emergency charging option (car, solar, hand crank, etc.) in case of a power failure.
    • Plan to bring pets inside.
    • Know where the manual release lever of your electric garage door opener is located and how to operate it in case you lose power.

  Follow these recommended tips and you will be prepared for those cold winters days. SERVPRO is here to keep you as safe as possible.

Why Do I Need Professional Cleaning After a Minor Fire

1/4/2021 (Permalink)

Example of apartment fire and the damage it can cause.

The residues from an apartment fire are not your everyday dirt and grime. Instead of being tracked in from the outside, spills, or settled dust floats. Fire residues result from the combustion of building materials and contents inside your Portland apartment. One prevalent source of fire damage in a home or apartment is the protein-based coating from food and grease fires. This residue from a kitchen fire aggressively  adheres to surfaces, almost like a glue. It represents the dehydrated remains of food and oils and is incredibly malodorous and hard to remove.

If I Cannot See the Fire Damage Residue, Do I Need to Clean It?
We all relate to the walking past neighbors’ doorways and noticing a cooking smell that does not go away. Even without an actual fire, food odors work their way into porous materials if not vented or managed. When you add the increased temperatures of a fire burning on a stovetop with oils and proteins heating above their smoking point, your space fills with the rancid compounds into which these ingredients break down. The transparency of the residues is irrelevant, and you need professional help to remove them.

How Are Protein-Based Residues Removed?
SERVPRO of SE Portland will discern the types of soot and their cleaning solutions based on the Institute of Inspection Cleaning and Restoration Certification (IICRC) training they master. Protein-based soots respond to:

    •    Oil-based solvents
    •    Skillful use of agitation
    •    Use of abrasives, with both agitation and abrasive use and intensity increased carefully by certified technicians to ensure the affected surface can endure the cleaning
    •    The choice of thermal fogging or hydroxyl generation for malodor elimination the odor-bearing molecules require a chemical modification to lose the stench

Turn to SERVPRO of SE Portland for effective and efficient cleanup of fire damage, even if it seems minor save yourself the time and trouble and call a professional.

SERVPRO of SE Portland!

Always Here to Help!

1/4/2021 (Permalink)

Call SERVPRO of Southeast Portland today!

COVID-19 is unrelenting and the height of most people's concerns. Thankfully there is help coming in terms of a vaccine! SERVPRO is assisting in the fight against this virus? SERVPRO of S.E Portland is providing proactive cleaning services to customers that want to take measures to protect themselves, their families, and their employees in this fight against Coronavirus. This is not our first rodeo! SERVPRO has stepped up and become a leader in the fight against the pandemic. We have fought with  everything from the common cold to the swine flu. Our highly trained professionals have been fighting pandemics for years and adhere to all CDC Guidelines. We believe it is our duty to help  our community stay healthy and ahead of the curve when it comes to health hazards. 

Proactive cleaning takes many forms, all of which should be performed by a trained professional. We have a variety of cleaning products including sterilizing and disinfecting solutions that we use to combat airborne and direct contact diseases. Some are fogged into buildings and others are sprayed directing onto surfaces and wiped off. Dwell time is the duration a product is allowed to sit on a surface in order to perform its function. We always allow for proper dwell time and cleanup of all solutions in order to provide maximum effectiveness in sterilization and disinfecting of buildings.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. The SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities. If you or anyone you know is interested in proactive cleaning for their home or business, please contact us and we will be happy to assess your needs and provide you with some peace of mind during these trying times. 

Stay Safe. Stay informed.

Call us we can help!

SERVPRO of SE Portland

Holiday Fire Safety

12/9/2020 (Permalink)

Healthy Christmas tree decorated with ornaments.

The holidays are upon us! Yes, it’s true, things look a little bit different this year what with everything that has been going on with the year 2020.

However, one thing that we know for certain is that some of you will be getting a Christmas tree or will otherwise be putting up holiday decorations soon (if you haven’t already)!

The National Fire Protection Association (NFPA) has you covered with fire safety tips that we are happy to pass along! Safety is by far the most important thing for us and you during this holiday season, so please take these tips and tricks seriously and stay safe with your families and loved ones this year.

• Choose a healthy tree with fresh, green needles that do not fall off when touched.
• Immediately before placing a tree in its stand, cut 5 cm (2 in.) from the base of the trunk; this can help the tree to draw up water. If the cut surface is allowed to dry, it will reduce the water uptake to the tree.
• Always keep the tree well-watered. Make sure to check the water level in the stand daily.
• Make sure that the tree is at least three feet away from any heat source (e.g. space heaters, candles, fireplaces, heat vents, or lights).
• Make sure that the tree does not block an exit.
• Only use decorative lights that have the label of a recognized testing laboratory. Make sure light bulbs, strings, and connections are not broken or damaged in any way.
• Always turn off tree lights before leaving home or going to bed.
• Never use lit candles to decorate the tree.
• Get rid of the tree after Christmas or when it is dry and keep it away from your home/garage. Of the ten days with the largest shares of Christmas tree fires, none were before Christmas.
• Check with your local community to find a recycling program.

What to do if your pipes burst

12/9/2020 (Permalink)

Don't let this happen, take preauction and be safe!

Winter is here! I know you have all felt the chill in the air and seen your breath in the mornings. Portland and its surrounding areas are unique weather-wise in that we get all four seasons every year, but sometimes we fly through a season so fast it barely feels like we even had one.

Case in point, did we have a fall this year? It feels like we went straight from temperatures of 90 or more during the summer directly to what we are experiencing now, which is cold, frost, ice and snow.

Although southern and central Oregon certainly get the worst of the weather, we are no slouches in our area. The Portland Water Bureau has put out some fantastic tips for Protecting Your Home’s Plumbing During Winter:

OUTSIDE PLUMBING

• Caulk around pipes where they enter the home.
• Close all foundation vents and fill vent openings with wood or Styrofoam^TM blocks.
• Wrap outside faucets or hose bibs with insulation if you do not have a separate outside valve to turn them off. Use molded foam-insulating covers which are available at hardware stores. Newspaper or rags (covered with plastic wrap) are another option. 
• Disconnect garden hoses and drain in-ground irrigation systems.

INSIDE PLUMBING

• Insulate pipes in unheated areas, such as attics, crawl spaces and basements.
• When below-freezing weather is forecast, open cupboard doors in the kitchen and bathrooms. This allows these pipes to get more heat from inside your home.
• If you leave home for several days, put your furnace on a low setting. This may not prevent freezing pipes, but it can help.
• Let a slight drip of water run when temperatures dip below freezing. Use cold water to avoid water heating charges.

WHAT IF PIPES FREEZE?

• Thaw plumbing lines safely with a hair dryer. Once the pipe has thawed, make sure to leave a little water running so the pipe doesn’t freeze again.
• Do not open the water meter box near the curb. It could increase the chance of freezing water at the meter.

WHAT IF PIPES BREAK?

• Close your main water shut-off valve to your house. Most shutoff valves are located where the water line enters the house, either at the front of your house where you connect your hose, or basement near the hot water heater, or inside the garage.
• Turn off the water heater. Locate the dedicated shut-off valve on the cold-water inlet.

Remember, SERVPRO of SE Portland and SE & NE Salem is here to help you whatever your needs may be! Be safe, keep your home secure and call us in case of an emergency.

What to do if a fire happens

12/9/2020 (Permalink)

SERVPRO of Southeast Portland is always here to help.

If a fire happens, the first and most important thing to do is  make sure that you and your family are out of the home. 

The next step is having the Fire Department assess whether or not it is safe to be in or near the building where the fire/smoke damage occurred. Electrical hazards are common occurrences after a fire and can be extremely dangerous.

As soon as the Fire Departments declares the building safe then you and your highly certified SERVPRO team can begin restoration. We will do whatever we can to restore and3 preserve the items in your home, as well as saving you money! The following is a list of what to do and not to do after a fire.

What To Do After A Fire

• Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
• Keep hands clean so as not to further soil upholstery, walls, and woodwork.
• Place clean towels or old linens on rugs, upholstery, and carpet traffic areas.
• If electricity is off, empty freezer and refrigerator and prop doors open.
• Clean and protect chrome with light coating of petroleum jelly or oil.
• Wash houseplants on both sides of leaves.
• Change the HVAC filter.
• Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire 

• Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery 
• Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service.
• Don't use any canned or packaged food or beverages that may have been stored near the fire, heat, or water.
• Don't turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
• Don't send garments to an ordinary dry cleaner. Improper cleaning may leave a smoke odor.

SERVPRO of Southeast Portland offers the following services after a fire to make your house a home again.

Check on Your Trees!

7/1/2020 (Permalink)

Roots Exposed on Tree Due to Falling Tree

Summer storms can come on quick and swift leading to toppling trees, fires and major property loss.

Did you know that, when winds are sustained at 40-50mph, isolated wind damage is possible? Widespread significant wind damage can occur, causing major financial distress.

Recently in many parts of town, we had winds hitting the 40 mph. Streets were littered with debris and we witnessed branches and even trees tumbling. It is good house cleaning to get out in Springtime and analyze the roots of the tress on your property; if you see tree roots are getting too much water and not enough oxygen, it could lead to root rot, fungi or long-term tree stress. If roots are exposed and showing on the surface, this could mean they are dying. Also, prune and trim all branches. Limbs on trees with too much weight can cause breakage in storms.

Storms happen here in Oregon more off then not, so we suggest keeping on top of the care and wellbeing of your trees. If you do sustain damage from falling trees, wind damage, water damage due to storms. Call us here at SEVRPRO we are always here to help. 

Knowing What Your Insurance Covers Pertaining to Water Damage

7/1/2020 (Permalink)

Water damage due to washer machine over flowing.

It is very important to read your policy to find exactly what your insurance company provides when it comes to water damage on your property. Meeting with your agent can clear up the fine print, pertaining to water damage coverage what coverages your policy affords.

We are finding that water damage that is sudden and accidental is covered. Items that could be prevented by maintenance or are prolonged due to the initial cause of loss like mold are not covered.

We have found that you can purchase additional coverages for mold, for water and backup coverage for outside pipes, that there are maintenance policies available for you to purchase for your home electronics, hot water tank and major home appliances etc. as these are not considered sudden and accidental.

Flood and landslides/ land movement are typically not covered in polices either. To make sure you have adequate coverage for possible water damage, we suggest checking your insurance coverages.  

Common 4 Causes of Property Damage Due to Water

7/1/2020 (Permalink)

Mold growing due to water exposure.

4 Top Causes of Property Water Damage:

Plumbing Issues: old pipes can leak and break.  We recommend once a year having your pipes examined.

Home Appliances: malfunctioning of home appliances and leaky washing machines can cause build of water. Check behind and below appliances frequently to insure no standing water.

HVAC Systems: Air conditioners are another source of water damage in homes. Moisture can build up in walls creating standing water lines and mold issues.

Weather and Natural Disasters; storms can create water damage and expose parts of your home to potential additional hazards.

We suggest having a calendar or schedule to examine possible water damage exposure to prevent future property damage. In the event you discover water lines, broken pipes or mold from existing water  or if you need water extraction or mold remediation, call the experts here at SERVPRO.

Apartment Owners and Tenant Responsibilities

7/1/2020 (Permalink)

Water coming from roof within an apartment.

Leaks and water damage can be major cost for apartment owners. Water leaks and water damage have been highlighted as a common and major maintenance issue for apartment buyers and owners, which can cost thousands of dollars to repair. It is crucial that all maintenance is up to date and water issues are completed in timely matter.  Landlords are lawfully required to fix damage to the apartments affected; this includes rooms, doors, walls, balconies and utilities. Landlords are not required to pay for repairs of furniture or personal belongings, the only exception is if the tenant can prove the damage was due to the landlord’s negligence.  Tenants can purchase a renter’s policy from most insurance companies to cover their personal belongings in their residence. For both landlords and tenants, it is important to be very retroactive once water damage is known.  Being that mold comes from water, prevention is key as most stand insurance policies have exclusions for mold. Call us here at SERVPRO to have water remediation services started immediately.

Storm Season during the Summer Months

7/1/2020 (Permalink)

View of a hurricane from above satellite.

This time of the year we here at SERVPRO are gearing up for a time that we call STORM.  Summer months bring many natural disasters around the world and here in the States. SERVPRO is a first responder to hurricane’s, flooding and wild fries. As each state has its own natural disasters, it seems they happen during the summer months.  We here at SERVPRO have activated a team that is prepared to go and assist in other states. The past five years we have assisted our sister state of California in actively standing with homeowners during one of the most tragic times of their lives. After a fire has happened, we begin the regrowth with the client by; securing their property, assisting with knowledge on process of steps to take, providing machines to clean and restoring their property to its original condition. We here at SERVPRO look forward to helping fellow franchise owners when STORM seasons hit every year.

Flood Water and Deciphering the Risk

6/27/2020 (Permalink)

Flooding waters over take a house.

Flood waters only one foot deep can sweep you off your fleet. It is also unsafe to play in flood water as it is likely contaminated.

During heavy rains: Listen to the radio or news for warnings and directions issued by emergency management personnel. Follow directions carefully. If you are asked to evacuate please do so.  Meanings of potential floods:

  Flood Forecast: Rainfall is heavy enough to cause rivers to overflow their banks.

 Flood Warning: Flooding is occurring or are will soon occur.

Flash Flood Watch: Heavy rains are occurring or are expected to cause sudden flash flooding in specified areas.

Flash Flood Warning: Flash flooding is imminent or occurring at designated areas.

Water can cause huge damage in a matter of minutes. Be sure to have SERVPRO’s number on hand to assist with water mitigation services. 503-427-9535.

Busted Pipes Can Cause Unintended Damages

6/27/2020 (Permalink)

Pipe Busting

A single burst pipe can release 4-8 gallons of water per minute. This can be detrimental to your home or business if left unattended. One of the biggest concerns of fixing burst pipes is the plumber cost that comes along with it. Fixing a burst pipe can seem daunting, however, if left unattended, the burst pipe can create lingering problems.

Water damage can go deep into the walls and damage into the interior of the home. Without attending to the damage and treating the issue further damage can come about, such as mold.

Most mold damage is not covered by insurance companies and can create long lasting health issues. Creating costly expenses.

At the onset of any water issue, call your local SERVPRO to come out and detect the water damage. SERVPRO has the measuring tools to determine the depths of water damage. 503-427-9535

Protecting Your Commercial Building

6/26/2020 (Permalink)

Multi- Living Apartment Building

Commercial property owners are often tasked with an array of problematic possible emergency services. When a pipe breaks in a building, the water can go into multiple units causing a multitude of damage. The same may happen regarding a fire, smoke travels and causes soot damage. When this disaster happens, it is important to know all who may be involved. Tenants, property management companies, property owners, landlords, fire departments, insurance companies and SERVPRO. Emergency mitigation services help to minimize additional property damage. We can secure your property, investigate and provide a scope of work. With knowledgeable and accredited technicians, you will always have clear and transparent guidance.

We here at SERVPRO specialize in mitigation services and the process of reconstruction. With many years of experience in large loss our goal is to help and make it "Like it never even happened." Call you us for all your Commercial Property Emergencies, 503-427-9535.

How can SERVPRO help you with your Commercial Property?

6/26/2020 (Permalink)

Commercial Complex Property

From Carpets to Catastrophes, SERVPRO is available for all your commercial cleaning needs. Commercial Fire, Smoke, Soot Cleanup and Restoration. Commercial Water Removal and Dehumidification. Commercial Crime Scene, and Vandalism Cleanup. Commercial Mold Mitigation and Remediation. Commercial Contents Claim Inventory Service. Commercial Air Duct and HVAC Cleaning. Commercial Carpet and Hard Floor Cleaning and Care. Commercial Stain Removal, Stain Resistance Applications. Commercial Odor Identification and deodorization. Commercial Upholstery and Drapes; wet or dry-cleaning methods. Ready and available, no damage is too big. By responding quickly with a full line of clean up and restoration services our SERVPRO can help you regain control and quickly protect your commercial property and belongings from any catastrophe.

Why choose SERVPRO? Our SERVPRO professionals arrive quickly and are trained and equipped to help you or your customer regain control of their lives. With a smooth and transparent process. Call for your next service, 503-427-9535

Commercial Emergency Ready Profile

6/26/2020 (Permalink)

Are you Prepared Sign?

As many as 50% of businesses may never recover following a disaster, according to the latest industry results. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO Emergency Ready Profile for your commercial business, you minimize business interruption by having an immediate plan of action. Knowing what to except in advance is key to timely mitigation and can help minimize how water and fire damage can affect your commercial property.

Are you ready?

Preparation is a key component for making it through any size disaster, weather it is a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it. Contact us for a free ERP, Emergency Ready Profile. We will help you be prepared for the unexpected. SERVPRO 503-427-9535

Family Disaster & Storm Preparedness in Five Easy Steps

6/22/2020 (Permalink)

Storms are Unpredictable

Weather and natural disasters can cause an array of issues pertaining to the security of your home and family.

1. Discuss the disasters most likely to happen in Oregon and their impact on your family’s safety. Hazards in our area include home fires, winter weather, earthquakes, flooding and hazardous material threats.
2. Train all family members. Take first aid classes. Learn to use a fire extinguisher and how to shut off utilities. Don’t’ take a chance that the only person who knows first aid or how to turn off the natural gas will be at home when needed.
3. Assemble supplies including food, water and emergency tools.
4. Complete an emergency names and number sheet. Provide to all family members. Post on your refrigerator, put one in with your supplies and give the list to someone outside of your home.
5. Maintain your readiness. Review you plan at least once a year to determine what training, equipment and supplies are needed. Commit to a day or weekend to update phone numbers, hold fire and earthquake drills and check supplies.
6. Add SERVPRO to your Emergency list 503-428-9585. We can also come out and offer you a emergency prepared training, showing you’re your emergency shut of values and assist in additional items you should be aware of in protecting your home and family for potential storm threats.

Summer Water Damage Prevention

6/18/2020 (Permalink)

Avoiding water issues!

There is potential for water damage in your home throughout the year, but certain times are more likely than others to present specific challenges. Summer, for example, has its own unique circumstances that may trigger water damage, most of which are related to outdoor weather. While you can’t do anything to control the weather, you may be able to take steps to prevent or reduce the ultimate outcome of weather-related water damage. Here are some typical sources of summer water damage and what can be done to best avoid it.

Air Conditioner Issues

Keeping you cool on a hot summer day, a central A/C unit extracts gallons of water vapor from the air. If everything works right, it’s collected in the condensate drip pan, then conveyed down the drain line. If the drip pan or drain line is clogged, the pan overflows every time the system cycles on, potentially inflicting substantial water damage before it’s noticed. While the unit’s running, use a flashlight to inspect the drip pan under the air handler. It’s normal for it to be wet. However, if you see standing water, contact an HVAC service technician to troubleshoot the drain system.

Protect your home from water damage while you're out of town this summer.

June 20th marks the official first day of summer.  The most common cause of home water damage in the months of summer is when families leave on vacation.  They leave their homes empty for days, weeks and sometimes even months.  If there is any kind of leak, even a small one, it'll be left unchecked and can cause a substantial amount of damage by the time someone ever notices.  This could be devastating. 

Follow these actionable tips to ensure the safety of your home. 

• Turn off the main water 
• Drain your pipes 
• Turn off water heater
• Have a friend check your home 

Severe Storms

Heat-triggered thunderstorms can dump several inches of rainfall in a short time on a hot, humid summer day. Here are some things to watch out for:

• Gutter overflows. Water spilling out of clogged gutters penetrates exterior walls as well as undermines the foundation and seeps into the basement. Inspect gutters and downspouts and keep them clear of debris. Make sure downspouts are long enough to discharge water at least three feet from the house.
• Roof leakage. Saturated attic insulation and water dripping down through ceilings into living spaces during a summer storm is an untimely way to find out that your roof leaks. Experts recommend a professional roof inspection every three years for asphalt and wood-shingle roofs. You can do some DIY checking yourself by climbing into the attic and looking for signs of leakage such as dark streaks on the underside of sub-roofing.

Businesses Preparing for 3 PHASE Openings

6/18/2020 (Permalink)

Here to Help!

It's safe to say everyone has been affected by Covid 19 in one way or another. We have had to change the way we shop, work, educate our children and visit our loved ones. This has been a very hard time for many people, but has also been a time to reflect and be thankful for what and who we have in our lives.

We are now approaching the time when we will be able to start re-opening our businesses with certain restrictions. Here in Oregon, we are opening up in 3 phases with the timeline as follows.

Phase 1: Restaurants and bars must:

• Ensure tables are spaced at least six (6) feet apart so that at least six (6) feet between parties is maintained, including when customers approach or leave tables
• Require all employees to wear cloth face or disposable coverings (provided by the employer)
• End all on-site consumption of food and drinks by 10pm

Personal care services (salons, barber shops, massage, etc.) must:

• Make appointments with pre-appointment health check
• Maintain a customer log
• Maintain Six feet physical distancing between clients
• Remove all magazines, newspapers, snacks and beverages from waiting areas
• Require face coverings by employees and clients (depending on the services provided)

 Gyms/ fitness must:

• Limit maximum number of customers accordingly
• Enforce physical distancing & sanitation

 Local gatherings must:

• Limit local gatherings to 25 with no traveling

Phase 2: Higher-risk activities

After 21 days in Phase 1, counties that meet specific prerequisites may be able to enter Phase 2. Subject to public health guidelines, physical distancing, gathering size limits, and sanitization guidelines, this includes: recreational sports; pools; venues like movie theaters, bowling alleys, and arcades; some additional in-office work; bars and restaurants able to stay open until midnight; social, civic, and faith-based gatherings can meet in larger, physically-distanced groups.

Phase 3: Highest-risk activities

Large gatherings and events are not possible until a reliable treatment or prevention is available. As a result, these are cancelled or significantly modified through at least September.

May include:

• Concerts, conventions, festivals, live-audience sports (tentative & subject to change).

As our communities get back to business, we all have a new sense of what it means to be clean. Many consumers are uneasy about going back to brick-and-mortar locations. At SERVPRO of Southeast Portland, we’re dedicated to inspiring confidence in communities across the country as we find our way to a new normal. And we’re doing just that with Certified: SERVPRO Cleaned. SERVPRO offers different levels of cleaning services, from preventative disinfecting to sanitizing pathogens from known Covid 19 exposure. We are Coronavirus and Biohazard cleaning experts!

Fire Season is on its Way.

6/15/2020 (Permalink)

Fire in Oregon.

As the Santa Ana Winds in Southern California begin their annual downhill blow and wildfires pose danger, we here in Oregon think of the potential fire season impact we may endure.

The National Weather Service released its first look at the 2020 fire season in early April anticipating warmer, drier spring could potentially lead to an earlier start to fire season. However, lower precipitation expected through the summer months will also limit the potential for lightning strikes.

Forecasters consider several pieces of data to predict the upcoming fire season's behavior, including how they have shaped up in previous years with similar conditions in place.  Fast forward to June and we are anticipating our first long weekend of 85-90-degree heat. Alluding to the start of what we call “Fire Season” here at SERVPRO. As we keep our eye on the weather, know that SERVPRO is here to help and on top of the ever-changing weather patterns. 503-427-9535

Recent Wind Storms in Oregon

6/15/2020 (Permalink)

Funnel Cloud Touching Down

When people think of summer in the Northwest, they do not usually think of big storms and extreme weather events. They usually think of mild temperatures, sunny skies, and lots of people out and about enjoying the beautiful weather.

In the recent days in Damascus Oregon, located in Clackamas County, people reported seeing a funnel cloud and possible tornado. It was later confirmed that the funnel cloud was an EF-0 tornado. The storm swept through a man's property in Damascus. Winds knocked over a tree in his yard onto three cars. 

Funnel Clouds do not ALWAYS turn into a tornado. In fact, storms can produce funnel clouds, but never produce a tornado. A tornado on the other hand, is when that rotating column of air, and that tight circulation reaches the ground, which can cause major damage.  According to the National Weather Service, if you see a funnel cloud, move indoors to safety, then contact local law enforcement or the NWS in Portland.

If you are ever affected by a severe storm, like a tornado event, The SERVPRO Disaster Recovery Team can provide help. We are prepared to help in all types of storm events.

Is it Really June?

6/13/2020 (Permalink)

Wildfire burning rapid in a forrest.

The weather here this month feels more like we are in April. Doesn’t it? With weeks of rain in the valley and fresh snow in the higher elevations, it does not feel like summer is here yet.  However, this past week we experienced the clash in humid weather, giving us an abundance of lightening strikes around the town, showing us that the typical summer weather is fighting its way to us. Soon, we will have the longest set of days without rain. Which will lead to very dry weather and increased possibility of fire. We know this to be fire season. As the friends to the south typically have massive wildfires, we too are starting to see an uptick in larger wildfires during summer months here in Oregon. We encourage you to be prepared and have safety precautions in place. As emergency response providers, we will be here and ready when disaster strikes. Have your hose ready and know we are minutes away. Call us here at SERVPRO 503-427-9535

Summer Brings a Variety of Storms

6/13/2020 (Permalink)

Tree fell on house due to storm.

Here in the PNW, we are host to an ever-changing variety of weather patterns. Some call it the most bipolar weather place to live. One day we will have clear blue skies and 70-degree weather and the next it will be pouring rain and in the 40’s. The vast swiftly changing weather brings thunder, lightning, funnel clouds, hail and flash flooding. We will then turn to long spans of highly dry weather allowing for the forest to dry out and wildfires to start very easily. We here at SERVPRO call this time of the year Strom Watching. We always must be in tune and ready to respond to an array of potentially hazardous conditions. Our teams will be there to help protect, preserve and assist in any way, when mother nature takes its course. For Storm Damage  Call SERVPRO 503-427-9535

Commercial Facilities Vulnerable to Fire During the COVID Pandemic

6/12/2020 (Permalink)

Protect your Facility with Proper Safety Measures

Buildings are empty and most of many communities are working remotely. Here at SERVPRO we wanted to just touch on keeping up security and systems protocols for property owners. Maintenance is still an especially important role in protecting your facility. Below are the National Fire Protection Associations recommendations for continued safety measures. Having a preferred vendor like SERVPRO can also prevent any further damage you may incur. Reach out to us here at SERVPRO to learn about an Emergency Readiness Program (ERP). 503-427-9535. Here to help!

NFPA Recommendations During the Pandemic

In order to avoid frustrating the current environment by compromising fire and life safety, and leaving buildings vulnerable to vandalism, the NFPA (National Fire Protection Association) recommended the following key items:

• All commercial and multi-occupancy residential buildings should maintain fully operational fire and life safety systems as required by the applicable codes and standards. (NFPA 25, NFPA 72, NFPA 101)
• Those responsible for these buildings should adhere to the expected schedules for inspection, testing, and maintenance (ITM) that are vital to their operation. If they are unable to do so, they should contact their local authority having jurisdiction.
• Public and private employees who perform the inspection, maintenance and other responsibilities for these systems should be deemed essential workers.https://www.nfpa.org/

Portland's Need for Additional Emergency Service Providers

6/12/2020 (Permalink)

Fires are Unpredictable, Know who to Call!

In recent days we have been called out too many businesses for board up and emergency services including fires. As we find ourselves in a pandemic and current social tension are on the rise. We HERE at SERVPRO are Calm and Ready to Help! As professionals we can determine what type of damage has occurred and advise of proper restoration. Professionally trained for vandalism clean up, crime scene and biohazard clean up. Following all OSHA, EPA and state and local health regulations. Customers are continually grateful for our immediate response, knowledge, understanding and availability. As an emergency service provider, we take great pride being able to assist. Fire, Smoke, Soot, all have patterns that are needed to be assessed by a professional for proper restoration of property. Call us here at SERVPRO for a immediate response inspection or service! 24/7  503-428-9535

Certified: SERVPRO Cleaned – a defensive cleaning program

6/1/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business
As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.
Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.
Extensive training and specialized products
As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.
From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.
3 C’s – Consult, Clean, and Certify
When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.
Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.
Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.
Call today for a Certified: SERVPRO Cleaned consultation
We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Southeast Portland today at [503-427-9535] for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019
Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.

Cleaning Methods & Resources

3/30/2020 (Permalink)

Example of how fogging is done.

As we tackle the continued influx of biohazard cleaning, we find it very prevalent to inform people how important a proper cleaning method is. We can this tackle this pandemic together by being Proactive with Preventative and Continued Cleaning Methods. Many cleaning companies are taking on cleaning services with out suitable products nor protecting themselves at a level that is needed. Here at SERVPRO we use multiple types of high grade hospital cleaning products and options. While also insuring our team is trained, aware and protected. Safety is our first concern. A germ fogger is what some are turning to avoid the costs associated with a through cleaning. Please check the CDC, Center of Disease to understand how foggers work and make sure all cleaning products you are using are meeting the registered EPA guidelines. The importance of hiring a reputable and knowledgeable professional in the industry, could mean the difference assisting in flattening this curve.
We encourage you to give us a call here SERVPRO! 503-427-9535
CDC Website
https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/disinfecting-your-home.html

Helping out During a Pandemic

3/30/2020 (Permalink)

Don't let the past stop you from the future, take action and help others during this pandemic.

Today I would like to take a moment and think about the elderly. Many of us have loved ones in retirement homes, nursing homes or some sort of facility where they are on full lock down measures. We know this is a lonely time for them and they long to hear from family and friends. We see continued effort out of our communities, to form some kind of interaction with the elderly, to let them know that we are here and care. We too here at SERVPRO want to give some reminders on how you can get involved!

1) Pick up the phone and call, many are not on social media and do not have the functions of text messaging.

2) Mail a letter, as Easter approaches lets make sure our loved ones get a personalized letter. Nothing say you care more then a hand written note!

3) Leave something at the front desk of the location they live, the staff are trained on how to sanitize and protect the items left for your loved one.

4) Surprise them with food to be delivered to them. Most are confined to eating in their private quarters.

5) Send them items like; books, puzzles, crafting items and flowers to brighten their day.

6) Ask them if there is any way you can help with making sure they are getting their needs met; medications filled, grocery store items, ways to exercise while indoors etc. 

7) Call and sing with them. (I say this as my great uncle loves to sing and it lifts his spirit and mine as well) 

Here at SERVPRO our families, just like yours mean, the world to us. Stay Healthy, Stay Home, Stay Connected!

Helping Others

3/26/2020 (Permalink)

We are always here to help whenever, wherever.

Understanding the need. Right now as we take a trip to our local postal department, the grocery store and to get necessities we see continued working people in need due to COVID-19. Is there anyway we can help? The response has been overwhelming. Our local postal services are in desperate need of hand sanitizer, local grocery stores need hand wipes and face masks. So we rise to the occasion and invite you to as well. We are currently making hand sanitizer and face masks here at SERVPRO. We encourage you to reach out and ask your local facilities, How Can We Help? 

Hand Sanitizer: 

3/4 a Cup of Isopropyl or Alcohol (99 percent)

1/4 Cup of aloe Vera gel 

Small Bottle

In a bowl, mix the two ingredients together and pour into your bottle.

Facemask:

2 6X9 100% Cotton Fabric

2 7 Inch Elastic

Thread

Sewing machine 

Facing print side inward, sew with the elastic in each corner of the fabric on the inside of the pattern. Sew 1/4 of a inch from the outside of the pattern all away around, leaving about a inch to turn the pattern inside out. Once the pattern facing print out, take the sides and make three pleats- pin to hold. Then sew a straight line down the pleat.

If you are unable to provide these items and know someone in need, please contact us! We are Here to Help! 503-427-9535

Responding to COVID-19

3/25/2020 (Permalink)

SERVPRO is always here to help even in this hard time.

We are in a pandemic and are considered "Essential Critical Infrastructure Workers During the COVID-19 Response". How do we react? Calmly! We are the front line. We GO as emergency responders to not only the current Covid-19 crisis, however an array of other emergencies, like fire, water and hazardous material as needed for the government and the private sector.  As our team members scramble to make sense of the daily breaking news and deal with it on a personal level, we too have felt the impact of deciphering how to address the current State of Emergency. Here at SERVPRO we continue to follow federal and state guidelines and implement daily measures to protect. We have taken the needed steps of having our team members work remotely and are following strict protocol when traveling to and from job sites.  Our #1 priority is to maintain the health and well being of our employees and our clients during this outbreak.

We know this will pass, here at SERVPRO we take great pride in being able to provide our emergency services through such unpredictable times. We are Here to Help and are Taking Part in Flattening the Curve While Still Being Able to Provide Impeccable Service! 503-427-9535

We are Cleaning Experts

3/24/2020 (Permalink)

SERVPRO of Southeast Portland is always here to help.

SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
Specialized Training
We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
Kitchen/Food Areas
Bathrooms
Schools/Classrooms
Offices
Retail Spaces
Water Fountains
Shelving/Racks
Sales Counters
Carpets and Rugs
Stair Handrails
Elevator Cars
Playground Equipment
Fitness Equipment
Specialized Products
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your home or business needs deep cleaning services, call the experts today – SERVPRO of Southeast Portland 503-427-9535.

Going the Distance

3/24/2020 (Permalink)

Firefighters on scene of a house fire.

A short story from our marketing manager. I was driving home after a long day’s work and noticed a plume of smoke off in the distance. I was on the I5 freeway just passing one of two exits prior to the smoke. As I got closer and realized the plume of smoke was not changing in color, as it does when fire is being put out, I had a surge of panic in my heart. I knew that black smoke meant there was a massive fire and people were in danger. At that moment I decided to take the second exit available and follow the smoke. I arrived on scene to find a 2000 square foot home on fire, flames bursting from the windows. Fire department arrived on scene at the same time as I did. As I looked around, I seen many onlookers gathering. My concern was, where were the people that lived here? As I walked closer, I found myself standing next to the owner. No words spoken, I wrapped my arms around her and held her. I stood there with her for four hours. Grieved with her and held her hand; as she was questioned by the Chief of Fire Department, American Red Cross and numerous other entities. My mind no where else but with this woman in her time of tragedy. I stayed on location with her until she felt comfortable leaving and reassured her that we would secure the remaining of her home.

If someone is in need and we offer a tiny part of our presence during their unbearable time, believe you me, we get more out of it then they do! Here at SERVPRO we go the distance, not because its our job but because we truly love our jobs and are here to help. Don’t hesitate to call in your time of need- SERVPRO of Southeast Portland 503-427-9535

Emergency Planning Ideas for Children!

3/6/2020 (Permalink)

The importance of knowing how to dial a phone number.

It's Saturday morning and your day off. Last night you laid in bed thinking about all the projects you need to tackle this weekend. The next 48 hours you must squeeze in the mundane task of the grocery store, laundry and preparing for next week. At the same time, you are thinking about your house and the safety your children. As a parent you want to enrich your children with the knowledge of how the world works and ponder ideas. Does this sound like you?

Well we know this feeling all too well here at SERVPRO of Southeast Portland. As a woman owned company and a large woman work force, we decided to compile some ways to destress and address! Here are some fun interactive activities you can do with your children.

• Make a map of your house, and have fun with this!

-Document all exit points (windows, doors, crawlspaces) and make a location to meet in case of an emergency.

-Make sure and add your house address, go outside and show them where to locate the address and closest cross street.

• Real life practicing! Have your child practice dialing your phone number from a land line and a cell phone. Yes, sounds basic however most children do not know their parents' phone number.
• With teenage children create a “Course of Action Emergency List.” Have your teenagers research all the emergency numbers they think are needed in an emergency, without your help.

Call 911

Call your insurance agent and file a claim.

In a water or fire emergency, we are the next to come out and secure your home. Make sure they know who we are and our phone number.

Numbers of family or friends to stay with until they are to be safe with you.

• Create a sign for your front window to let emergency response teams know there are animals or elderly in the home.
• Call Us to come out and do an “Emergency Readiness Program” free of charge. We will show you how to turn off your water, gas and electricity correctly, and provide you with an app for your phone to monitor major catastrophes in your area.

We encourage you to role play an emergency fire or flood situation annually and update your phone list monthly. Oh, the relief you will have, from knowing you and your children have created an emergency plan. REST easy our fellow parents, you Have an Emergency Action Plan!

When The Smoke Clears (What to do after a fire)

1/28/2020 (Permalink)

After a catastrophic incident like a fire to your home or business it may be difficult to know what to do next.  While these events are traumatic it is important to focus on what needs to be done to minimize the amount of distress caused.  Once the smoke has cleared hopefully following these steps will aid in the recovery process from the unfortunate scenario.

What to do After a Fire:

1. Find a temporary safe place to stay. The continued safety of you and your family is the most important thing.  Life circumstances will dictate your specific options so please be aware of these in the event a fire occurs.  Friends and family are always a good option for temporary housing.  Not only will you be safe but being around people that care can help to alleviate some of the stress.  Another option for temporary shelter and housing is the American Red Cross that is available to those who need it in Oregon and SW Washington.  One final suggestion leads into the next step.  This being that if you decide to opt for hotel accommodations please remember to stay within the budget allotted by your insurance company. 
2. Contact your insurance company. Probably the most important step in getting you back to normal is ensuring that the loss is covered.  Getting in touch with your insurance provider as soon as possible will help to expedite the disaster.  Knowing what is included in your policy will help in planning out each step without costing you more than the fire already has. 
3. Consult with a restoration company. It is important to have a professional, trained restoration company assess the damage as soon as possible in order to salvage as much of your personal belongings as possible.  In addition, it is generally less expensive to restore than to rebuild or replace helping the financial burden that may be left from a fire.  The damage can continue to worsen even after the fire has been extinguished, so time is essential in restoring your belongings.
4. Cooperation with the insurance provider is key. Although we all know that insurance companies aren’t necessarily excited about having to pay out a claim, they are there to help you out in you time of need.  The quicker they can get all the information about the incident and the belongings affected the quicker they can help with replacement or restoration.  Insurance may not be everyone’s favorite topic, but I can tell you from experience it sure is nice to have when the unexpected happens.
5. Make sure financial obligations are met. With all the stress that comes as a result of a fire it can be easy to forget things.  Making sure that your mortgage is paid as well as insurance are just a few of the bills you need to remember during this trying time.  Also ensuring that you are responsible with your spending with the restoration and reconstruction of your property is necessary.  If you didn’t have granite counter tops and marble floors prior to the loss maybe you shouldn’t have those things put in with the reconstruction.  Making sure that your replacements are within the guidelines of what your insurance covers will save on out of pocket expense. 

Hopefully most of us will not have to go through the traumatic experience of watching their home or business fall victim to fire.  While it may be a rare occurrence for most of us it is important to know what to do if it does happen to you.  Some statistics of the damage caused by fire in Oregon can be found here from the U.S. Fire Administration.  This list, while not exhaustive, is a good guide to help alleviate some of the stresses that can result from a fire. 

Minimizing Business Interruption

1/28/2020 (Permalink)

When your business is impacted by a disaster minimizing business interruption should be your main concern as an owner, manager or employee.  When a disaster occurs this may not be the first thought that comes to mind.  That is why it is important to have assessed potential risks and have in place a plan to deal with potential threats.   These are a few steps that can be taken to ensure you are prepared.

1. Identify possible risks to your specific business. Depending upon your industry, size of the structure and geographic location risks will vary.  By identifying the most likely risks to your business is the first step to being prepared for an event.  For example if your located in a cold weather climate a flood from a broken pipe could be a potential issue.
2. Have a specific plan in place for each potential disaster. After identifying the most likely scenarios have a plan that dictates actions to be taken in each event.  Have an easily accessible plan that the employees in charge would have access to.  Depending upon the scenario the plan should include emergency contact information, a list of vendors to use to remedy each situation and a crisis communication plan.  Having a formal plan that all key employees follow and understand is important in minimizing business interruption.
3. Understand your insurance coverage. It is important to have a clear understanding of what is covered by your policy in the event of a disaster.  Knowing what coverage you have prior to an event will help in planning how to go about fixing the issue.  It can also save time and stress to already have a clear understanding that whatever happens you are covered.  Having the business interruption coverage that is right for your business is integral to the recovery of your business.
4. Get back to doing what you do best. With the proper planning and implementation of your plan you should be back to work in no time.  No matter what industry your in, time is money, so getting back to running efficiently as soon as possible is important. 

Here at SERVPRO of Southeast Portland we deal with commercial loss quite often.  It is always our top priority to minimize the business interruption that is experienced by our commercial clients.  We sincerely hope that you never need our services, but we do hope that you are prepared in the unfortunate situation that you do. 

Tips to Keep Your Christmas Tree From Catching Fire

12/23/2019 (Permalink)

This time of year, we all enjoy the decorations, music and festivities of the holiday season.  One of the most important elements of decor to many is the Christmas tree.  This iconic image makes its appearance once a year in downtown areas, stores and of course living rooms all across the country.  One concern for many who choose to put a beautiful tree in their home is if it is in fact a fire hazard.

According to the NFPA (National Fire Protection Agency) between 2013-2017, U.S. fire departments responded to an average 160 home fires that started with Christmas trees per year.  Another staggering fact from the NFPA is that on average, one of every 52 reported home fires that began with a Christmas tree resulted in a death, compared to an average of one death per 135 total reported home fires.  Now we don’t want to dissuade anyone from enjoying a tree in their home, we simply hope that you take proper precautions to not become a statistic. 

Some of the best tips to protect your home or business from a Christmas tree fire are quite simple to do. 

This list should help to ensure a safe and happy holiday, without a devastating Christmas tree fire:

• Make sure string lights are in excellent condition and do not have loose connections, cracked lamps or frayed cords.
• Use only a single extension cord that can reach your home's outlet without being too long and being tangled.
• Use UL-approved lights and cords.
• Make sure lights are off when you go out and before you turn in for the night.
• Make sure all outdoor light connectors are away from metal rain gutters and off the ground.
• Never use candles to light or decorate a tree.
• Purchasing a freshly cut tree can lessen the chance of a fire hazard, and it smell better!
• Ensure your tree is at least three feet away from any heat source.
• Water the tree every day and remove it from your home after Christmas or once it becomes dry. 
• Avoid burning Christmas tree branches or wrapping paper in your fireplace.
• Keep candles at least 12 inches away from anything that could burn. 

This video from the National Fire Prevention Association shows that in less than a minute a Christmas tree fire can be extremely damaging. 

SERVPRO of Southeast Portland wishes all our friends and neighbors a safe and happy holiday season.  If you are unfortunate enough to experience a fire this season remember that we are always, “Here to help.” 

Homeless Camp Cleanup

12/20/2019 (Permalink)

We have all noticed the urban campers here in Portland that continue to be a concern for our communities.  Approximately 2,037 individuals sleep unsheltered in the City of Portland each night.  Portland Shelter capacity is not enough to meet this need according to Portland’s Homelessness/Urban Camping Impact Reduction Program.  This lack of indoor shelter is what leads many to camp on the city sidewalks, parking lots and alongside buildings here in Portland.  Living this way without things many of us take for granted such as indoor plumbing and garbage service creates an issue with the cleanliness of our communities. 

Now we do sincerely wish we had a solution to the homeless problem, but we can help business and commercial property owners with the clean up after a homeless camp has moved.  The debris and often hazardous materials that can be left behind can be a bit daunting for the business or property owner.  Our highly skilled technicians have the proper training and equipment to make even the worst situation, “Like it never even happened.”  If you or your business need help cleaning up don’t hesitate to give SERVPRO of Southeast Portland a call and we will immediately be there to help.   

More Than The Pie Got Burned

12/19/2019 (Permalink)

Earlier this year we received a call from a local pie shop in Multnomah Oregon that they had damage due to a fire.  Unfortunately an oven had caught fire at Prosperity Pie Shoppe in the Multnomah Village neighborhood.  Once the fire had been extinguished we were more than happy to assist with the clean up efforts to get our favorite pie shoppe back up and running.  We immediately began our fire restoration process to minimize business interruption that occurs after an unfortunate event such as a fire.  

More about the business, which their full name is Sacred Money Studios & Prosperity Pie is more than just pies.  Their mission is more than just making delicious pies.  In fact the shop has a social mission of providing job training, growth-oriented work opportunities and money management education for previously incarcerated women in the Portland area.  SERVPRO of Southeast Portland was proud to help get them back to helping our community. 

A Tornado...In Portland?

7/9/2019 (Permalink)

When we think of the Portland weather tornadoes probably aren’t the first thing that comes to mind.  It makes sense that residents of Portland don’t think about them since on average there are only three that occur in the entire state annually.  While they are uncommon, just last week a tornado touched down in Northeast Portland.

 Beginning with a hail and thunderstorm that crossed across Portland and Southwest Washington ended with toppled trees and power outages.  A few trees fell and there was a report of one attic fire from the extreme weather.  The positive to this severe for Portland weather is that was not any report of injuries from the storm. 

 As rare as it is for this type of storm to cause damage here in the great city of Portland, they do occur.  If your home or business is unfortunate enough to sustain damages from this kind of weather SERVPRO of Southeast Portland is here to make it “Like it never even happened.” 

The Best Chioce for Your Restoration Needs.

7/5/2019 (Permalink)

During the event of any size disaster SERVPRO of Southeast Portland is the best choice when choosing a restoration company for three simple reasons. We are faster, properly equipped, and perfectly resourced.

As a locally owned and operated franchise we will quickly travel to your location in the event of a disaster. As your neighbor we will be there the moment you need us. We understand how troublesome a problem can be, and we never want our customers to have to wait during a stressful moment of their life. Our specialized storm teams can respond immediately to restore your property.

Here at SERVPRO of Southeast Portland we specialize in flood and storm damage and have a network of tools and equipment to handle any size disaster. We only use state of the art equipment and we are constantly updating our inventory to offer our customers the best possible service. If you need three fans, or well over 100, we have the tools necessary for any sized job.

We are an independently owned franchise of the largest restoration company in the country. Our brand has grown to several thousand franchises because we have the resources necessary for any type of disaster at our disposal. Our world-class Disaster Relief Team is strategically placed throughout the country to respond to any area immediately. Give us a call and we will be there to get your life back to normal.

Basement Flooding? SERVPRO of Southeast Portland is Here to Help!

7/5/2019 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are many reasons why your Portland basement could flood, including: 

• A blocked or failed sewer lateral pipe
• Heavy rain causes surface water to pool around your home
• Storm sewer backup
• Sanitary sewer backup
• Foundation drainage failure
• Water supply-line break or hot-water tank failure
• And many more

Have Questions about Basement Flooding?

Call Today - (503) 427-9535

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Southeast Portland and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

• We are Available 24 hours/7 days per week
• We’re a Preferred Vendor to many National Insurance Companies
• We Bill The Insurance Directly – One Less Thing For You To Worry About
• Our Technicians are Highly-Trained  in Water Restoration Techniques
• We use s500 IICRC Restoration Standards
• Advanced Inspection and Extraction Equipment

Water Damage Can Cause Black Mold... We Can Help.

7/5/2019 (Permalink)

There are several reasons that harmful and toxic black mold can spread through your home. One of the most common factors that leads to this mold is improperly treated water damage. There are two separate types of water damage that can cause mold spores to spread inside your home. The first and most common is a slow, unnoticed leak. The second would be a large and sudden loss.

Slow, Unnoticed Leak: This damage is common when there is a leaky pipe that hidden underneath a sink, inside of the walls, near a windowsill, or under the floor. The affected areas are now filled with moisture and become a breading ground for black mold to grow and spread.

Large, Sudden Loss: When a homeowner has a large leak, or a pipe burst that leaves standing water there are two routes normally taken. A DIYer will typically try to remove all the water themselves and then dry out the affected area with retail fans and opening a few windows. This is not recommended and can lead to more problems. If you are not properly trained to fight water damage it can be difficult if not next to impossible to locate all the moisture without the proper equipment. If any of the damaged area is left untreated it becomes a harbor for black mold. The second and recommended route is to call a water mitigation company that can properly identify all the affected areas and can get to work quickly.

SERVPRO of Southeast Portland’s technicians are highly trained to identify and target water damage at the source. The best preventative measure to identify a slow, unnoticed leak would be to monitor your water usage bill. If you see an unexpected and noticeable spike in the amount of water being used it could be the sign of a leak. Calling a plumber to identify any potential problems is best. After a large, sudden loss, it is best to give a water damage restoration business a call so that your problem can be handled by professionals. As the best water damage restoration business out there, SERVPRO of Southeast Portland is here to make it “Like it never even happened.”

When the Snow Melts...

7/5/2019 (Permalink)

Most Portlandian’s will remember the snowstorm in December of 2008. We had nearly a foot of snow that wreaked havoc on our lives for days. Tri-Met shut down two-thirds of their bus lines while hundreds of flights were cancelled. The storm left thousands of people stranded and stuck in place while thousands of others attempted to traverse through the snow but failed. The storm even cost the city over $2 million on related services. Everyone has a story from the large, wild, and unexpected 2008 snowstorm.

The snowstorm in December of 2008 is not even in the top 10 for largest snowstorms to hit the Portland area in recorded history. In 1884 Portland experienced its snowiest December with over 31 inches of snow. Nearly three times the amount of snowfall hit the metropolitan area and surely closed everything down. If we were to suffer record breaking snow again, the damage associated with it is unfathomable.

With this much ice on the ground and a sharp decrease in temperature any small cracks inside of pipes can easily be infiltrated and expanded to the point that they break. Burst pipes aren’t the only fear when a storm such as this hits. What happens to all the water once it melts? Several feet of snow surrounding your home has to go somewhere once it melts. Without proper weathering and flood protection your home could be susceptible to a flood as the result of melting snow. During the event of a major snowstorm SERVPRO of Southeast Portland has a network of Storm Responders that are “Faster to any size disaster” that are dedicating to serving you in your moment of need.

We Minimize Business Interuption Due to Water Damage.

6/28/2019 (Permalink)

Recently SERVPRO of Southeast Portland had the pleasure of working with three businesses that were the victims to water damage. The three businesses are tenants of a large commercial building in SE Portland that experienced a few issues. Roofing contractors had been doing some repairs and had accidentally pierced a hole in the roof; allowing for a substantial amount of water to accumulate inside of the ceiling and attic area of the businesses. The water began dripping through into the three businesses and damaged some electronics, office supplies, and wood surfaces.

We were able to be on the site within 24 hours of the issue occurring and immediately got to work restoring the businesses items. Our team brought in top of the line dehumidifiers and quickly fixed the issue. We were able to save all affected items so that there was no lasting damage. We wiped down every surface including walls, floors, desks, computers, chairs. We worked together with the roofing contractors to prevent the issue from happening again, and the job was completed within 72 hours of the initial damage.  When your business is the victim to an accidental water damage you can rest easy knowing that SERVPRO of Southeast Portland will be there in a flash to make it “Like it never even happened.”

Have a Happy 4th of July Portland!

6/28/2019 (Permalink)

We would like to wish everyone a happy and safe holiday celebration this 4th of July.  Whether you are traveling to see a large firework show or staying home and lighting some off with the family we hope 2019 is the best yet.  While it is a great holiday tradition we hope that everyone is safe this year.  Fireworks are unfortunately a cause of fires every year.

Commercial buildings can be extremely susceptible to this for a couple of reasons.  One is the shear size of the buildings in many instances make is a much larger target for the unintended fiery debris.  Another is many of the buildings may be unoccupied due the holiday itself.

Luckily Portland has a great fire department that is always there for us.  If your business building is unfotunate enough to succumb to fire remeber we are also there once the fire has been put out to make it "Like it never even happened."  Happy 4th from all of us at SERVPRO of Southeast Portland.  

Bad Wiring Can Lead to Big Problems.

6/28/2019 (Permalink)

Many of the commercial buildings used here in Portland were constructed some time ago.  While often times the older architecture is quite aesthetically pleasing there may be other issues.  One is that the electrical wiring may be just as old as the structure.  Depending upon the electical needs of the equipment used in the business may not be safe and could potentially cause a fire.  This may be a rare occurance, but electical wiring is still a cause of many fires.

It is important to have all the electrical inspected by a qualified electrician before using it in many instances.  Ensuring that the equipment that will be used in conjunction with the power supply is also very important.  If your business is unfortunate enough to endure a fire caused by electrical malfunction we can help.  SERVPRO of Southeast Portland is always there for our friends and neighbors to restore their commercial structure back to pre loss condition.  

Floods Happen in Oregon

6/27/2019 (Permalink)

The Christmas Flood of 1964 is something many people have forgotten about or were not alive to witness. The flood caused hundreds of millions of dollars in property damage and lasted for 3 weeks. Considered one of the worst floods to ever hit the Willamette Valley in recorded history the flood displaced 3,000 Oregonian’s from their homes and 17 people lost their lives as a result. Considered a 100-year flood we know that something like this can happen again.

More likely to be remembered is the Willamette Valley Flood of 1996 that flooded Oregon City, Tillamook, and the popular Tom McCall Waterfront Park. This flood is estimated to have caused over $500 million in property damage and left some areas submerged for several weeks. The floods were responsible for eight deaths in Oregon.

In the event of a flood SERVPRO of Southeast Portland is faster to any size disaster and has the best equipment available to restore your property and get you back in your home as quick as possible.

A Dripping Faucet Can be Destructive

6/27/2019 (Permalink)

Ring Ring… Ring Ring… Ring Ri… Snooze.

If you’re like most Americans, 57% to be accurate, you hit the snooze button on your alarm at least once every single morning. Whether that extra 5 or 15 minutes is going to benefit or hurt your morning, that is entirely up to you.

Drip Drop… Drip Drop… Drip Drop…

Unfortunately, there is no snooze button to stop the flow of water or prevent further water damage. Once water damage has occurred each minute that you snooze yourself away from taking action against it can become more and more harmful towards your property. Within minutes of the water leak, piping malfunction, or one of the other numerous ways water damage can occur, the water quickly spreads throughout your property. Absorbing into walls, floors, and other easily susceptible areas of your home. Your personal belongings such as photos, important documents, family heirlooms, and electronic devices can be completely destroyed and unsalvageable during that first 15 minute window.

Spring Spring… Into Into… Action Action…

Locating your water shutoff valves can be a hassle when you only have a few minutes left on the clock to prevent further damage. Don’t catch yourself snoozing – it is important to know the location of all your major water shut off valves so that you can quickly spring into action and minimalize the damage to your home and belongings. While 15 minutes of extra sleep goes by in a flash in the morning; that 15 minutes is all the leaky pipe needs to destroy memories while taking cash out of your pocket. As a 24/7 restoration company SERVPRO of Southeast Portland is “Faster to any Disaster” – never hitting snooze on our alarm clocks. Give us a ring at 503.427.9535 and we will drop what we are doing to spring into action for you.

The Great Pacific North Wet!!!

6/25/2019 (Permalink)

Portland is no stranger to cold and rainy days. On average there is at least one form of precipitation in Portland over 150 days a year. We’ve seen record amounts of rain fall in recent years and have seen windstorms wreak havoc by toppling over 100 foot tall Douglas Firs into peoples’ homes. Downed power lines pose a greater risk than ones might think. A fallen tree can easily take a powerline right into your home as well, causing risk of electrocution and fire.

In the event of a power outage, snow in, or any other natural disaster it is important to be well stocked on supplies in case you cannot leave your home. There are many things that can go unnoticed during a disaster and attempting to pack last minute can leave you without something that will likely be essential to your wellbeing. The Department of Homeland Security has a fantastic guide on everything that should be in your basic disaster supplies kit. You can find that information and more here: https://www.ready.gov/build-a-kit

Does Your Business Have a Plan if it Floods?

6/19/2019 (Permalink)

A broken pipe, clogged drain or leaking roof can bring your business to a halt.  We all know that time is money, so the faster you can back up an running matters.  Beyond the cost of the damage the cost of not being able to conduct your business can be devastating to your company.  

That's why SERVPRO of Southest Portland is here for our local businesses 24 hours a day, 7 days a week.  We understand how important it is to get your business back to normal.  Our highly skilled water mitigation and restoration technicians are always ready when you need us.  We work hard to lessen the burden of a water disaster.  If this happens all you need to do is call us and we can get you back doing business as usual faster than anyone else.  

Don't Let a Flooded Building Ruin Your Summer Fun!!!

6/19/2019 (Permalink)

Although the rain is mostly gone, the risk of a flood is not. Now that summer is here it is important to monitor the quality and strength of your infrequently used pipes. Everyone loves filling up the kiddie pool, setting up a slip n’ slide, or filling up several buckets for water balloon wars. With the added use on outdoor hoses that may have been damaged during the freezing winter, it is important to check for leaks before, during, and after use on the blistering hot days of summer.

The cost of damage caused by a broken pipe can be staggering. Depending upon the severity of the flooded area these costs can vary greatly. One of the key factors to preventing a large loss and keeping the repair costs low is how quickly the problem is addressed. The quicker you can find the water shut off valve the less money you’re going to spend on remediation. In addition to monitoring your pipes and checking for leaks, it is crucial that everyone in your family knows where your water shut off valve is in the event of an emergency. In the unfortunate event that you do suffer water damage in your home, SERVPRO of Southeast Portland is here to fix the problems so your family can quickly get back to a day of fun in the sun.

Having Photos Helps with Insurance Claims if a Fire Occurs, But….

6/17/2019 (Permalink)

It is important to take the time to document your home and belongings via photo in the unforeseen event that a fire occurs.  This is a definitive way to prove what condition the structure was in prior to the fire.  It also provides proof of all the belongings that you owned as well as their condition.  This can prove extremely valuable when dealing with your insurance company to file a claim for loss and damages. 

The value of this was made more evident by a situation I was told about recently in which a person whose home had caught fire.  Due to a faulty dryer his home was devastated by fire.  He left for just a few minutes and returned to the fire department doing their best to contain the fire.  He had beeen smart in that he had taken pictures of the home and his belongings, but he used his phone.  Which doesn’t seem to be a problem except for the fact that he had left his phone in the home and the pictures were only stored on his device.

This is an unfortunate circumstance that could easily happen to anyone.  We don’t always take our phone with us on a short trip.  Fortunately, there are many ways to store and backup our photos now days with many different cloud based and remote storage options.  Icloud, Google Drive and Dropbox are just a few of the options that are readily available to us.  If you are less tech savvy and still print your photos keeping a copy of them in a fire-proof safe or a safety deposit box are also viable options.  The moral is that while it is important to have pictures of your property and belongings it is equally important to have them stored in a manner that will not be affected in the event of a fire.

Are You Prepared if an Earthquake Hits Portland?

6/17/2019 (Permalink)

Risk management is an important aspect that every household, business, and government should put time and effort into. Having a go bag, plenty of food and water, and survival supplies in the event that you are separated from a resupply for up to 2 weeks is strongly recommended to all Portland residents.  Unfortunately, not all risks can be completely prevented or planned for. The city of Portland is resting on top of some major fault lines that are expected to slip within the next 50 to 500 years. The Pacific Northwest has neighbored some major earthquakes in the past; most notably The Great 1906 San Francisco Earthquake that left thousands of casualties and destroyed nearly 30,000 buildings.  More recently in 1989 I can remember vividly the images of destruction caused by the Loma Prieta San Francisco earthquake.  This occurred during the World Series that year and I can remember being in awe of the devastation it caused as a child.

Preparing for such a catastrophic event is nearly impossible. However, as history shows we rebuild. When something falls down it is within our nature to pick up the pieces and remake something beautiful. At SERVPRO of Southeast Portland we fix what has been broken every single day we come into work. Whether the “Big One” hits, a storm knocks down a tree into your home, or a fire breaks out in your garage; we will be there within a moments notice to make it “Like it never even happened.”

How Dangerous is Lightning?

6/13/2019 (Permalink)

The odds of being struck by lightning is much more likely than that of winning at most games of chance including the Lottery.  The actual odds for the average American to be struck by lightning is approximately 1 in 5,000 during their lifetime.  On the bright side if you are unlucky enough to be struck you have a 9 out of 10 chance of survival on average.  A more dangerous than being directly struck result of lightning is the fires it can cause. 

Just last year in Oregon at this time at least 163 wildfires were detected in the state after 2,800 lightning strikes. In a few days the numbers had settled down to 47 fires that burned over 22,000 acres, according to the Department of Forestry.  Lightning is quite often a sudden occurrence that sometimes is impossible to prepare for.  Especially in the case of the beautiful uninhabited forests of Oregon.  Luckily it is a rare occurrence that homes or buildings are the target of the lightning bolts. 

Nationally United States fire departments annually respond to an estimated average of 22,600 fires that were caused by lightning. These fires caused an estimated average of nine deaths, 53 injuries and $451 million in direct property damage per year. 

When we are called to an unfortunate situation you can rest assured that we will always be empathetic and professional.  While we have no control over these lightning strikes or the devastating damage they cause, we can lessen the financial burden of the damage with our services.  Our highly trained technicians at SERVPRO of Southeast Portland are always available to provide our fire restoration services no matter what the cause of the fire. 

The Weather, Like Life, Can Be Unpredictable.

6/13/2019 (Permalink)

As we all know severe weather and storms can sometimes strike out of nowhere.  Being prepared for a storm can help, but the damage left behind is inevitable.  The damage varies by the type of weather disaster from winds, to floods and lightning.  Once the storm is over SERVPRO of Southeast Portland is there to help restore your life back to normal.

There are many companies out there that advertise their ability to restore your home or business after a storm.  But only those with proper training and certification should be considered. The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the main oversight agency in this industry. The IICRC requires its registrants to take extensive coursework before earning their certification. This is a symbol of excellence, and those that uphold the standards that have been set can be contacted through the IICRC.

So, when weather is unpredictable you can count on us to help during these trying times.  It is always our goal to provide you with the highest quality service to make the storm “Like it never even happened.”

How SERVPRO can make smoke damage “Like it never even happened.”

6/12/2019 (Permalink)

After the brave firefighters have performed their job the aftermath left behind can be daunting.  That’s where SERVPRO of Southeast Portland takes pride in our ability to help those who have just endured a fire.  When the reality sets in of all the damage that the fire has caused it may be hard to conceive that the building will never return to normal. Our trained technicians work hard to do just that, make your home or commercial building return to normal. 

The danger of the fire may be gone, but damage can continue to affect the structure and belongings. Ash and smoke, if left alone will likely cause extensive corrosion, etching, discoloration as well as lingering powerful odors. Our trained professionals that clean fire and smoke damage can stop this before it becomes a major problem.

The sooner you reach out to us, the sooner we can begin the fire restoration process.  Our caring staff will work diligently to restore the damage to your building and belongings that were affected by the unfortunate fire.  Our company goal is to make this traumatic event “Like it never even happened.”

Top 5 Causes of Fire in Portland

6/12/2019 (Permalink)

Cooking

It seems everyone in Portland loves to cook and eat, but it is important to practice your culinary skills in a safe manner.  Fires caused by cooking are the number one cause of fires in Portland.  Who doesn’t like deep fat fried foods, but be careful since frying with oil is one of the main causes of cooking related fires.  Others include flammables near open flames, leaving the cooking area, faulty appliances and cooking while impaired.  So, enjoy cooking, just remember to be safe. 

 Cigarettes

We all know how bad cigarettes are for your health and being a leading cause of fires is just one more reason not to smoke.

Electrical Safety

One reason to buy those new appliances you’ve been wanting is that electrical fires caused by faulty electrical outlets and old, outdated appliances are common.  Need a reason to update your lighting, well light fixtures, lamps and light bulbs are another common reason for electrical fires.  The use of extension cords and space heaters are also a cause of fires that should be addressed.

Home Heating Equipment

No matter what method you use to heat your home there is always the possibility it may cause a fire.  Whether you have a wood stove, fireplace, gas or electric heat care should be taken to ensure they are functioning properly to prevent a possible fire. 

Candle Safety

Candles are great.  They create a pleasant ambience.  They smell nice and they provide light.  Just make sure you don’t leave them going while your sleeping or leave the house. 

Highest Quality Products and Equipment

3/27/2019 (Permalink)

Rapid advancements in the technology and techniques allow SERVPRO of Southeast Portland Professionals to restore a property back to preloss condition quickly, reliably and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

• An infrared camera may be used to identify water location for thorough water removal.

• Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

• Submersible and gas-powered pumps for continuous pumping of high-level water. 

• Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

• High-speed air movers causes moisture to evaporate at a faster pace

• Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

• Air scrubbers

• Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

• Deodorization products control odors from excessive moisture.

• Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Proud to be a Member of the Southeast Portland Community

3/27/2019 (Permalink)

SERVPRO of Southeast Portland takes great pride in being a part of the Southeast Portland community. We understand that communities like ours hold America together. Recently participating in the Hope Gala for the local Catholic Charities was a great way to be involved in our community.  We want to do our part to ensure the Southeast Portland community thrives by helping those less fortunate, keeping the area safe and making our community the best it can be.

As a locally owned and operated business, SERVPRO of Southeast Portland is close by and ready to respond to your cleaning or restoration needs. We are proud to be an active member of the Portland, OR community and want to do our part to make our community the best it can be.

24/7 365 We Are There for You

3/25/2019 (Permalink)

Flooding and water emergencies don't wait for regular business hours and neither do we. SERVPRO of Southeast Portland provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

In many cleaning and restoration situations, immediate action is needed. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size emergency. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Southeast Portland arrives quickly and starts the water extraction process almost immediately. Here's a look at the water damage timeline; 

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.

• Water is absorbed into walls, floors, upholstery, and belongings.

• Furniture finishes may bleed, causing permanent staining on carpets.

• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.

• Metal surfaces begin to tarnish.

• Furniture begins to swell and crack.

• Dyes and inks from cloth and paper goods spread and stain.

• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.

• Doors, windows, and studs swell and warp.

• Metal begins to rust and corrode.

•Furniture warps and shows signs of mold.

•Paint begins to blister.

• Wood flooring swells and warps.

• Serious biohazard contamination is possible.

More Than 1 Week:

Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive. Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Honesty and Integrity

3/22/2019 (Permalink)

As a trusted leader in the restoration industry, SERVPRO of Southeast Portland understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life and home or business. Our goal is to help minimize this interruption so you can get back to living your life.

At SERVPRO of Southeast Portland, we are dedicated to restoring your property to "Like it never even happened." As a locally owned and operated company, providing our friends and neighbors with the best possible customer service is our business.

We are proud to serve our local communities; Portland, Mt. Scott, Lents, Hawthorne, Woodstock, Sellwood, Westmoreland, Eastmoreland, Brentwood-Darlington and Brooklyn.

In addition, SERVPRO can help manage the insurance paperwork and process for you.

Our Knowledge and Experience Benefits our Customers

3/22/2019 (Permalink)

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC, (Institute of Inspection Cleaning and Restoration Certification), industry certifications, and continuing education classes. This self-paced program includes; Crew Training, Fire Restoration, Water Restoration and Carpet and Upholstery Cleaning. Certification is awarded after successful completion of course materials and an examination.

When it comes to voluntary training the SERVPRO program is designed to be an ongoing, self-paced coaching series for a franchise's employees. E-learnings, such as video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect ensures each of our locations is trained through this 15-day hands-on course which is the foundation of the SERVPRO success. Rest assured, our staff is equipped with the knowledge to restore your property. 

Lastly, SERVPRO of Southeast Portland offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation

Our Customers Always Come First

3/22/2019 (Permalink)

Since 1967, SERVPRO has been dedicated to keeping our customers happy.  SERVPRO of Southeast Portland is proud to be able to carry on this tradition.  Our mission is to leave each job, large or small with our customers being 100% satisfied.

SERVPRO is invested in the local community and making sure our neighbors are taking care of quickly and efficiently and in constant contact every step of the way.  Using a customer centric approach in every customer interaction is how we ensure satisfaction.  We know there is not a one size fits all answer for any situation.  For this reason we help to find an individualized solution that meets the needs of your unique circumstances.   

We are proud to be a service you know and trust. 

Water Damage to Local Store

1/25/2019 (Permalink)

The picture shows drying equipment in use in a room were base boards were permitted to be removed for the drying process.

SERVPRO of Southeast Portland was referred a local job by a commercial organization back in December 2018. A sink had a malfunction, causing water to pour out and over the bowl rim during the night. When the store manager went in, she was shocked to discover flooded floors the next morning. She called it in and the company called us for the job. The water effected not only floors but base boards as well. SERVPRO of Southeast Portland went in and did the job in a timely manner making sure to never got in the store employees way during the drying and remediation process. Even during store hours our techs made sure it was convenient for the employees to not disturb the customers. In the time it took for us to get the job call in and completed the company was extremely pleased and said they would continue to use SERVPRO of Southeast Portland for any other jobs they would need done. 

Second Opinion

1/22/2019 (Permalink)

SERVPRO of Southeast Portland got an interesting  call one day. A client in SE PDX called in about a home going on the market. Turns out upon checking into the homes history the client discovered the home had experienced a fire 10 years prior that was unknown to them. Doing a little more investigation the client found out that the home had fire/smoke remediation done for the fire that occurred. For reasons unknown to the client as well as ourselves the attic of said home had no remediation work done to it. For this specific case we went in did our initial inspection and discussed with the client potential work the can and should be done. With SERVPRO of Southeast Portland as a client you can always be reassured that there will be no stone left unturned when you call us do your job. Customer and client satisfaction is our number one priority. 

Flooded Wellness Center

12/14/2018 (Permalink)

The damage was from a plugged up drain.

A Chiropractic and Wellness center located in SE Portland experienced a plugged up drain in one of their restrooms. The owner contacted SERVPRO of Southeast Portland frustrated with what had happened to them. SERVPRO of Southeast Portland reassured the client and told them we would be able to arrive on the spot within the hour. We arrived promptly and walked the loss with the owner. The damage affected the entire building, spreading through the entire first floor going through multiple rooms as well as contaminating many contents. SERVPRO of Southeast Portland was able to go in and get the job done efficiently and effectively. The picture shows the before of the source of damage. The owner was extremely pleased with our fast response time as well as our overall remediation process. With the time it took to get everything completed and how up to date we kept the owner with the entire process through to completion. 

The Reason Fire Damage Jobs Are Best Left to Professionals

12/14/2018 (Permalink)

Grease fire tore through the family room as well as kitchen.

A simple day turned into a horrible tragedy for a local family here in Southeast Portland when they experienced a grease fire that tore through half of their home. It caused extensive damage. In their time of need SERVPRO of Southeast Portland was there and ready to help. The family called us in and requested services immediately. Our team made the process as easy and simple for the family reassuring them along the way letting them know exactly what was needed and that SERVPRO of Southeast Portland would be there to help every step of the way. The before picture shows just a glimpse of the damage caused. When all the work was done the family couldn't have been more happier with SERVPRO of Southeast Portland and how their home was not only restored but improved making it "Like it never even happened." 

Smoke Damage to a Local Church

12/14/2018 (Permalink)

This wall heater was one of the causes of damage. Multiple heaters in the church malfunctioned this day.

Wall heaters at a SE Portland Catholic church had a malfunction while running on a cold Portland weekday spewing out black smoke. Luckily the pastor was in his office at the time and caught it before a fire started. He turned the heater off and contacted his local firefighters. The firefighters cleared the church and made sure it was safe to return inside. From there their insurance agency recommended they give a call to SERVPRO of Southeast Portland for smoke remediation. Our team was out there within the hour doing the inspection to quickly start the remediation process. We got our equipment placed them throughout the structure starting the remediation, and got our techs to work. The entire process went by smoothly and the good people of the Catholic church couldn't stop their praises for the amazing work that SERVPRO of Southeast Portland had done. 

Drying is Key

12/14/2018 (Permalink)

The damage to the ceiling caused by the mold.

A new local office that was being built had a case of bad mold. The walls/ceilings got covered in new drywall without the notice of them still being wet/damp by the contractor. They were left out and the rain got to them. They thought they did a good enough job drying them because the drywall wasn't damp to the touch and didn't show signs of dampness when being installed. After a few weeks the owner began to notice a musty smell and decided to investigate. He was shocked when he undid the drywall on the ceilings to find the wood structure covered in mold. He had heard about SERVPRO of Southeast Portland and immediately gave us a call. Our team went in and got the job done providing maximum satisfaction to the owner and his team. The picture shows just how extensive the mold damage was.

Commercial mold remediation

12/14/2018 (Permalink)

Mold that was underneath the base boards causing the musty scent

SERVPRO of Southeast Portland got a call from a commercial company regarding some mold growth they had on one of their properties. They said there was a musty smell in one of their rooms but couldn't pin point exactly from where. SERVPRO of Southeast Portland was able to get out there on the same day to help find where the mold was. The owner said the room did experience a water leak, but they were able to dry it out by opening a window. Our production manager asked if base boards were removed to assist in dry out. Base boards were not removed and our Production Manager immediately knew where the source of the scent was coming from, he got permission to remove one base board and found the mold. The owner said he definitely wanted to get the remediation done as soon as possible. Our team was able to go in same day, do the work, and finish. The company was so happy with our work and respond time that they said they would use us in the future for any of their restoration/remediation needs. 

Portland 24 Hour Emergency Water Damage Service

6/4/2018 (Permalink)

SERVPRO of Southeast Portland is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (503) 427-9535

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Southeast Portland has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Southeast Portland

SERVPRO of Southeast Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to your Portland Water Damage Situation

6/4/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Southeast Portland provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Southeast Portland arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (503) 427-9535

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Southeast Portland

SERVPRO of Southeast Portland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does Your Portland Home Have A Mold Problem?

6/4/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (503) 427-9535

Portland Residents: Follow These Mold Safety Tips If You Suspect Mold

6/4/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Southeast Portland for mold remediation services.

What Not to Do:

• Don’t touch or disturb the mold.
• Don’t blow air across any surfaces with visible or suspected mold growth.
• Don’t attempt to dry the area yourself.
• Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Southeast Portland specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (503) 427-9535

Conditions In Portland Might Be Right For Mold

6/4/2018 (Permalink)

It’s estimated that more than 1 million types of mold exist, yet less than 10 percent have actually been named. This means mold is very common in both indoor and outdoor environments. While mold and humans can sometimes co-exist without issue, there are certain species of mold that can cause health effects for some people.

If the right conditions exist, mold will grow.  Those conditions include:

• Water - Different mold types require varying amounts of liquid before growth begins.   
• Temperature - Normal indoor temperatures will promote mold growth.
• Time - Initial mold colonizers can take hold within one day after being exposed to an adequate water supply.

Mold growth can occur in any home, so it’s important to keep an eye out for situations that might promote mold activity. Roof/chimney leaks, wet basements, or condensation from ducts that dampen surrounding insulation are just a few examples of issues that make a house a prime target for mold growth.

If you suspect mold in your home, call SERVPRO of Southeast Portland to assess the situation. We have the knowledge, tools and track record to effectively remediate mold in your home or business.

If you suspect mold, call us today at (503) 427-9535

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Southeast Portland for mold remediation services.

When Storms or Floods hit Oregon, SERVPRO is ready!

6/4/2018 (Permalink)

SERVPRO of Southeast Portland specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (503) 427-9535

Portland Smoke and Soot Cleanup

6/4/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Southeast Portland will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (503) 427-9535

Restoring Your Portland Commercial Property After A Water Damage Event

6/4/2018 (Permalink)

Flooding and water damage events at Portland commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Southeast Portland

SERVPRO of Southeast Portland specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

5 Things You Need to Know About Water Damage

6/4/2018 (Permalink)

What do I do now?

What’s going to happen?

Is my stuff ruined?

And the most important question of all: Will my homeowner’s insurance cover the damage?

There’s no doubt about it. Water damage is extremely stressful, and the more you know about it, the better you’ll be able to decide how to address it. Here are five things that every homeowner needs to know about water damage.

1. There are different insurance policies for flood damage and water damage.

You might think that water is water, whether it’s from flooding or a burst pipe, but flood damage is not covered under homeowner’s insurance. When you report the claim to the insurance company, make sure to specify whether the claim is for water damage or for flood damage, so they can begin adjusting your claim correctly.

2. Not all water damage is covered by your insurance.

It is a good idea to look over your insurance policy and familiarize yourself with any exclusion to your water damage coverage. For instance, most policies cover sudden damage, like water damage from a really bad storm or from an overflowing washing machine. On the other hand, any water damage that happens because you didn’t maintain the property may be excluded, as well as gradual leaks that caused water damage over time.

3. Once water damage has happened, the clock is ticking before it gets worse.

When your property has been water damaged, you don’t have the luxury of waiting around for a convenient time to start the cleanup. Secondary damage from mold growth can present serious health risks associated with mold in the living environment.

Mold spores are everywhere, but they need moisture and a nutrient source to grow. And that is exactly what your wet carpet or drywall offers.

There is a 24 to 48 hour window from the time something gets wet until mold can begin to grow. After that time, mold will multiply rapidly. When mold growth is widespread, you may need the services of a professional mold remediation service to safely treat and remove the mold.

To prevent mold growth, you will need to get your property completely dry again within that 48-hour window. To do this, you’ll need to contact a company that specializes in water damage restoration and emergency water extraction such as SERVPRO of Southeast Portland. They will have the professional water removal equipment and drying equipment to get the job done as quickly as possible. 

4. Your insurance company needs to know right away.

It’s a good idea to call your insurance company right away when you discover water damage. Your insurance agent can start the claims process immediately, as well as guide you through the first steps you will need to take to protect your property from more damage, like stopping the source of the water at the main water turnoff.

Your insurance company may also direct you to a water damage restoration company that they have worked with in the past. Keep in mind that you do not have to call the company that they recommend. 

5. The pollution level of the water is important.

Water damage is categorized as one of three levels by how polluted the water source was that caused the damage.

Category 1: Water from a clean water source, like a fresh water line for a dishwasher. 

Category 2: Water that may have bacteria in it,

Category 3: Water that is highly contaminated. Think sewage backup, an overflowing toilet, or storm waters.

Even though water may start out as Category 1, that doesn’t mean it will stay that way. Any contamination that the water touches, such as dirty carpeting or soil from the ground, can change water damage Category to 2 or even Category 3. And since standing breeds bacteria, the longer the water is around, the worse the contamination of your property.

SERVPRO of Southeast Portland has all the tools and resources necessary to help with and water, mold or fire damage you may have. Give us a call! (503) 427-9535

Effects of Water Damage

6/4/2018 (Permalink)

Water damage is a problem that most property owners dread. When it rains heavily or snow melts quickly, the risk of this type of damage increases. Water can cause thousands of dollars’ worth of damage by damaging wood furniture, upholstery, electronics, household appliances, and plumbing equipment. Water damage also increases the risk of mold growth, which is a very expensive problem to remediate. Hiring a water damage restoration company can make the cleanup process easier to handle, as these companies employ experienced workers who know the best ways to repair or replace damaged items and help with water damage cleanup.

Causes of Water Damage

There are several possible causes of water damage. Leaky dishwashers, clogged toilets, broken pipes, broken dishwasher hoses, overflowing washing machines, leaky roofs, plumbing leaks, and foundation cracks are just some of the possible causes of water damage in homes and businesses. Floods, heavy snow, and heavy rain are other possible causes of this type of damage and can lead to having water in basements. Too much water can lead to minor problems such as water in basement areas, or it can lead to the destruction of homes and businesses. Once a home or business sustains water damage, it is important to start the water damage cleanup immediately. Starting water damage cleanup as soon as possible increases the likelihood of saving water-soaked furniture, carpets, rugs, clothing, and other items.

Categories of Water Damage

Assessing the severity of the damage is important for determining what is needed to start water damage repair and water removal. There are several different categories assigned to water damage. Category 1 refers to clean water, or water that does not pose a threat to humans. Possible causes of this type of damage include broken appliances or sink overflows. Category 2 water is also called gray water.  Broken toilets, broken sump pumps, and seepage may cause category 2 water damage. Category 3 water is known as black water. The possible sources of black water damage include sewage problems and contamination of standing water.

There are also several classes of water damage. The class of damage is important when assessing water damage repair options. Class 1 is the least harmful form of damage. Materials absorb very little of the water from this type of damage. Water damage repair is the easiest in this type of situation. Class 2 has a fast rate of evaporation, which means that carpets and cushions may be damaged. Water damage repair is more difficult when it involves class 2 damage. Class 3 has the fastest rate of evaporation. In this case, the water may come from broken sprinklers or other overhead sources, soaking the walls and furniture. Class 4 requires special water restoration and water removal procedures. This type of damage may affect hardwood floors, plaster, and concrete.

Restoration Process

The water restoration process is an important one. Using the right procedures and materials can help people save cherished belongings and even prevent their homes from being condemned. Water restoration companies specialize in mitigating the effects of water, but the success for water damage restoration depends on the severity of the damage and the amount of water that caused the damage. Water restoration companies may hire outside experts such as SERVPRO of Southeast Portland to assess a property and determine a water restoration and water removal plan. SERVPRO of Southeast Portland uses high-tech equipment and well-documented procedures to control water damage. Water in basement areas may only require a short cleanup process, but water in other areas of a property will require extensive remediation.

10 Secrets to Dusting an Office Building

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Following the steps outlined below will make your dusting faster and more effective:

1. Dust high surfaces first and work downward. Start at one end of the room and move in a clockwise or counter-clockwise direction.
   
   
2. Move objects (phones, paper weights, pictures, etc.), dust under them, and then replace them to their original position. However, desk papers should not be moved. Dust around any papers left on desks or tables. Papers in a pile can be moved slightly so you can dust under and around them unless your customer has instructed you not to disturb any paperwork.
   
   
3. Do not carelessly flick your dust cloth, static duster or extension duster as you dust. This will only spread the dust, not capture it. Instead, wipe the surface. 
   
   
4. Wipe spots and smudges on walls, desks, etc. with a damp green microfiber cloth as you move throughout the office area. Remember to rinse the cloth when it becomes soiled, using only water.
   
   
5. When cleaning computer monitors or conference room flat TV screens, use a dry, microfiber cloth and lightly (and I do mean very gently) wipe. Never use paper towels, tissue paper, or window cleaner, they can scratch or damage the screen. If there are finger prints or smudges, you can use antistatic wipes designed for computers and LCD screens. Some offices do not want you to clean either computer screens so be sure to follow your clients' wishes.
   
   
6. Dust wood tables and desks with the grain, applying furniture polish per customer's request. Chairs should be dusted from top to bottom. Start by dusting any trim on top, then the sides and work your way down to the bottom legs. 
   
   
7. When dusting blinds, first dust across the top. Then close the blinds and dust the entire surface. Close blinds to the other side and dust the newly exposed surface area. Another way to dust blinds is to use a back pack vacuum with a brush attachment.
   
   
8. In hallways and corridors, make sure to dust fire doors, fire extinguishers, exit signs, bars on exit doors, door frames/jambs, hand rails, light switches, show cases, and any other horizontal/vertical surfaces.
   
   
9. Make sure to dust any areas where dust can accumulate, such as clocks, picture frames, cabinet tops and sides, the sides of desks, partitions, air vents, lights, baseboards, and window sills. If there is a surface, dust will accumulate.
   
   
10. Use a back pack vacuum to remove dust and clean hard to reach areas and upholstered furniture.

Proper dusting will help to ensure that your office buildings have a neat and tidy appearance. Dusting is necessary to ensure a clean building and healthy work environment. SERVPRO of Southeast Portland can help with all of your commercial cleaning needs. Give us a call! (503) 427-9535

Hard Water Stains on Windows and Other Surfaces

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Cleaning companies that have customers in hard water areas, which includes over 85% of the United States, sometime find it difficult to get rid of those nasty hard water stains on windows - especially large office or warehouses with large amounts of windows. The first step begins with understanding hard water and how it affects the buildings we clean, so our cleaning technicians can choose the best solutions to remove it.

Rain contains no minerals as it falls to earth. When it passes through the ground, it absorbs minerals, such as calcium and magnesium, which transforms it from “soft water” into “hard water.” Although hard water is not normally harmful to our health, it can wreak havoc on plumbing, fixtures, appliances, glass, showers, or pretty much anywhere water is used.

Once hard water evaporates, what's left behind are the minerals. These nasty mineral deposits cause crusty scale, stains, film, and mineral rings. This build up can become problematic and permanent if not addressed immediately.

Hard Water Cleaning Solutions for Removing Those Ugly Stains

Cleaning companies go directly to their cleaning chemical and tool inventory when confronted with hard water stains. Acidic and non-acidic, abrasive, natural or manufactured, there are a number of cleaners that have the ability to remove mineral deposits and scale. Make sure the cleaner you choose is the right one for the job, surface or fixture you plan on cleaning. Check the manufacturer's label or test the cleaner in an inconspicuous place first if you are not sure. The last thing you want to do is cause damage to your customers' building.

Usually removing mineral deposits such as calcium, magnesium, and iron requires an acidic product. Most hard water staining can be removed with a combination of the right cleaner, cleaning tool and of course, good old fashioned “elbow grease” for those really tough jobs.

Cleaning tools such as white scrubbing pads, scrub brushes, and steel wool, can be used with the cleaning chemical of your choice to assist in removing difficult deposits. Just remember that none of these tools should be used alone, as they can permanently scratch the surface of the window. Only use these tools when the surface of the window is wet with water or cleaning chemical.

We recommend starting your cleaning process with less harmful chemicals, tools, and methods first, then ramp it up to more aggressive methods should deposits persists. It may take several attempts to remove stubborn deposits.

Beware; strong acidic chemicals are very corrosive and damaging to certain types of surfaces such as stainless steel and chrome and will “eat” through them, so never attempt to use such chemicals without the proper training and testing.

5 Ways to Make Stone Floors Shine

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Stone Floor ‘Shining' Techniques

Large office and warehouse buildings often have stone flooring that needs special attention while cleaning.

1. Add a coating or finish - Although coatings or finishes add gloss to stone floors, this is not a recommended way to add shine to granite or marble floors. Natural stone needs to breathe, and adding coatings or finishes blocks the floor from breathing. Travertine or Terazzo floors are better suited to adding a coating or finish.
2. Polishing - Polishing stone floors using diamond pads on your slow speed floor machine will add a highly reflective gloss to stone floors.
3. Honing - Honing is a more aggressive procedure that smoothes the stone by using a more abrasive diamond disk that grinds imperfections on the floor surface.
4. Grinding - Grinding is the most aggressive way to add shine to stone floors. This procedure will take care of lippage (uneven tiles). Grinding should only be done by experienced stone floor technicians.
5. Crystallization - Crystallization is a chemical polishing process that is used in heavy traffic areas. In this situation you would use a crystallizer polish to add shine to the floor.

What to AVOID when it comes to stone floor care

• Avoid using cleaners containing acids on marble, onyx, travertine, or limestone. The cleaners used to clean grout, bathrooms, or tube/tile usually contain harmful acids that can damage the stone floor
• Avoid vinegar, bleach or lemon juice
• Avoid abrasive cleaners or ammonia based products

Hardwood Floor Care for Commercial Buildings

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Nothing adds charm more to a commercial building than a lustrous looking hardwood floor. A hardwood floor is a lifetime investment and keeping a hardwood floor looking its best requires proper care and maintenance strategies. As the cleaning professional, it is up to you and your cleaning technicians to provide the solutions to care for and maintain your customers' hardwood floor investment and keep it looking its best for years to come.

Routine maintenance and care of hardwood floors requires:

1. Protecting the surface finish from heavy wear
2. Daily cleaning to remove dirt, grit and dust
3. Protecting the finish from moisture

These three routine tasks and care strategies will help to prevent damage to hardwood floors and to ensure the floor keeps its natural beauty.

It is important to remember that dirt, sand and grit are among the hardwood floor's worst enemies. This grunge will act like sandpaper to a floor's finish and can cause scratches and dents that will dull the floor. An important step to protecting the floor and finish is to place walk-off mats at all building entrances to prevent debris from being tracked onto the floor you are trying to protect. Walk-off matting also absorbs moisture and keeps it from being tracked onto the floor.

TIP: Avoid placing rubber backed entrance matting directly on the wood floor. The rubber backing can discolor the floor.

It is also important to sweep, vacuum or dust mop frequently to remove dirt and dust. A backpack vacuum with a hard floor attachment is the best way to pick up and remove contaminants from a hardwood floor. If you are using a broom, use one that is soft and has fine ends so that dirt and contaminants become trapped and are lifted away. You can also use a high quality microfiber flat mop.

TIP: Always remember to clean underneath the walk-off mats.

Another important preventive maintenance step is to place protector pads on furniture legs. Floor protector pads should be made of soft felt or a similar type material. If you ever need to move furniture, always pick it up and carry it -- never drag furniture across the floor.

Footwear and foot traffic can cause damage to hardwood floors. Soiled work boots or any footwear that has rocks, mud, or gravel stuck into the treads can dent or scratch the floor. Remind your customers how important it is to invest in walk-off matting to help protect their investment.

Water is also an enemy of hardwood floors. Water and spills can warp or permanently damage a floor's finish. Spills should be cleaned up immediately before they have the opportunity to set in and stain or warp the floor. Wipe up spills with a soft, damp cloth or microfiber cloth, and then follow up with a cleaning solution if needed and a dry, soft cloth.

Another factor to remember is that direct sun can discolor a hardwood floor. If a floor is exposed to direct sunlight, recommend to the customer that they close curtains or blinds or add sheer drapes to protect from the floor from the sun's harsh UV rays.

To stay looking their best, wood floors need periodic cleaning with a professional wood floor cleaning product. If you know the type of flooring, follow the manufacturer's recommended cleaning system. But if the specific type of hardwood floor is unknown, use a wood cleaner that does not leave a residue. Most finish manufacturers do not recommend wetting wood floors with water. When you use a cleaner that requires mixing with water follow the directions carefully and do not mix over the wood floor itself.

When taking care of wood floors avoid the following:

Don't let hardwood floors lose their luster. Spending a little time every day protecting and properly caring for hardwood floors will go a long ways towards keeping the floor looking great and keeping your customer happy.

Why Immediate Fire Damage Restoration is So Important

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When a fire occurs in a home, the aftermath can seem overwhelming, and if fire restoration is postponed, the destruction from smoke damage can become even worse. The longer you wait to address the damage, the more repairs you'll have to fix - which means you'll most likely have a larger bill for damages when all is said and done. You can avoid costly repairs and long-term issues if you make fire damage restoration a priority and follow the steps you'll need to get your home back to normal as soon as possible.

Contact a Fire Damage Restoration Service

First, and foremost - and this is the most important step - find a fire restoration contractor who can assess the damage, give you an estimate on costs and start the cleanup process. Contact your home insurance company to make them aware of the fire and ask them for referrals for reliable businesses in your area. It's essential that you enlist the help of a licensed and insured fire damage restoration company to reduce the risk of further damage to your home. They are trained to handle this type of damage and many will perform some of the following steps to help get you through the initial fire cleanup:

• Smoke and fire damage restoration services will try to save as many of your home and personal belongings (such as appliances, furniture and clothing) as they can.
• Document everything they remove from your home by taking pictures and/or keeping written records.
• Return any salvageable furniture and appliances back to your home, after the fire restoration is complete.
• Work quickly and carefully to get you back in your home as soon as possible, and stay in contact with you to make sure the repairs were done correctly and your home isn't experiencing any other problems.

Be sure to go through your home insurance company when hiring a fire damage restoration service, or do a thorough background check if you choose one on your own to make sure they are licensed and insured. Be wary of “fire chasing” contractors who target victims of house fires and pressure them into signing expensive repair contracts, perform extremely low-quality repair work and might not be licensed or insured.

Start Fire Cleanup Right Away

While it's best to have a qualified fire restoration company like SERVPRO of Southeast Portland handle the smoke damage restoration, there are some small tasks you can do to help minimize the initial damage before the professionals come in to do the major cleanup. Remember that safety comes first, so if there’s no way to safely gain access into your home, then stay out until the professionals arrive. If it is possible to enter your house, make sure you’re wearing work gloves, long sleeves/pants, and proper respiratory protection, such as a mask because exposure to soot can cause respiratory problems and other medical issues.

• VENTILATION - Open all the windows and air out the house as much (and as often) as possible. Use box fans to force out dust and contaminated air. Fire damage restoration professionals will use industrial-strength fans and other air-moving equipment to help reduce the smoke damage your home has been subjected to, but in the meantime, proper ventilation is key to helping remove a lot of the polluted (and unsafe) air.
• CLEANING - Scrub all surfaces (and inside cabinets and drawers) with soap and water. You can also use an alkaline cleaner, which neutralizes the acid that’s found in soot to help cut down on the smoky smell. Counteractants—chemicals used to break up smoke molecules to eliminate odors—may be used, but it’s best left to the professionals to handle such products.
• LAUNDRY - Wash all bedding, clothing, curtains and items that can be machine washed with an alkaline cleaner (you may have to wash items more than once). Delicate fabrics will need to be professionally dry cleaned by someone who is familiar with articles that have smoke damage. Only use washers and dryers that haven’t been exposed to smoke or experienced significant fire damage.

Professional smoke removal and restoration companies will perform a thorough cleanup using industrial-grade products and equipment, such as dry cleaning soot sponges to remove loose soot and specialized vacuum filters to clean carpet and upholstery.

Prolonged Smoke Damage

Fire damage is tricky because some signs are apparent—such as discoloration on walls and ceilings and dark stains from smoke on surfaces—but others are not, such as odors trapped in hidden places. Air conditioner vents, the space behind walls and the outside walls of your home are all areas where ash and soot can be deposited and continue to cause damage if they aren't taken care of in a timely manner.

Make sure to have the HVAC system, attic/roof, and exterior walls inspected and properly cleaned, too, because your home will continue to suffer from smoke damage until the soot is completely removed by a fire damage restoration service, like SERVPRO of Southeast Portland. Don't hesitate to call us to handle your fire or smoke damage! (503) 427-9535

What To Do After a Fire

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After a Fire

The following checklist serves as a quick reference and guide for you to follow after a fire strikes.

• Contact your local disaster relief service. if you need temporary housing, food and medicines.
• If you are insured, contact your insurance company for detailed instructions on protecting the property, conducting inventory and contacting fire damage restoration companies.  If you are not insured, try contacting private organizations for aid and assistance.
• Check with the fire department to make sure your residence is safe to enter. Be watchful of any structural damage caused by the fire.
• The fire department should see that utilities are either safe to use or are disconnected before they leave the site.  DO NOT attempt to reconnect utilities yourself.
• Conduct an inventory of damaged property and items.  Do not throw away any damaged goods until after an inventory is made.
• Try to locate valuable documents and records.  Refer to information on contacts and the replacement process inside this brochure.
• Begin saving receipts for any money you spend related to fire loss.  The receipts may be needed later by the insurance company and for verifying losses claimed on income tax.
• Notify your mortgage company of the fire.

Give SERVPRO of Southeast Portland a call at (503) 427-9535 to assist with any fire damage restoration needs.

Tips to Prevent a Home Fire

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Prevent Home Fires

Home fires are preventable! The following are simple steps that each of us can take to prevent a tragedy.

Cooking

• Stay in the kitchen when you are frying, grilling, or broiling food. If you leave the kitchen for even a short period of time, turn off the stove.
• Wear short, close-fitting or tightly rolled sleeves when cooking.
• Keep children away from cooking areas by enforcing a "kid-free zone" of 3 feet around the stove.
• Position barbecue grills at least 10 feet away from siding and deck railings, and out from under eaves and overhanging branches.

Smoking

• Smoke outside and completely stub out butts in an ashtray or a can filled with sand.
• Soak cigarette butts and ashes in water before throwing them away. Never toss hot cigarette butts or ashes in the trash can.
• Never smoke in a home where oxygen is used, even if it is turned off. Oxygen can be explosive and makes fire burn hotter and faster.
• Be alert - don’t smoke in bed! If you are sleepy, have been drinking, or have taken medicine that makes you drowsy, put your cigarette out first.

Electrical and Appliance Safety

• Frayed wires can cause fires. Replace all worn, old or damaged appliance cords immediately and do not run cords under rugs or furniture.
• If an appliance has a three-prong plug, use it only in a three-slot outlet. Never force it to fit into a two-slot outlet or extension cord.
• Immediately shut off, then professionally replace, light switches that are hot to the touch and lights that flicker.

Portable Space Heaters

• Keep combustible objects at least three feet away from portable heating devices.
• Buy only heaters evaluated by a nationally recognized laboratory, such as Underwriters Laboratories (UL).
• Check to make the portable heater has a thermostat control mechanism, and will switch off automatically if the heater falls over.
• Only use crystal clear K-1 kerosene in kerosene heaters. Never overfill it. Use the heater in a well-ventilated room.

Fireplaces and Woodstoves

• Inspect and clean woodstove pipes and chimneys annually and check monthly for damage or obstructions.
• Use a fireplace screen heavy enough to stop rolling logs and big enough to cover the entire opening of the fireplace to catch flying sparks.
• Make sure the fire is completely out before leaving the house or going to bed.

Children

• Take the mystery out of fire play by teaching children that fire is a tool, not a toy.
• Store matches and lighters out of children's reach and sight, preferably in a locked cabinet.
• Never leave children unattended near operating stoves or burning candles, even for a short time.

More Prevention Tips

• Never use stove range or oven to heat your home.
• Keep combustible and flammable liquids away from heat sources.
• Portable generators should NEVER be used indoors and should only be refueled outdoors or in well ventilated areas.

Four Steps to Preventing Mold Growth after a Flood

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Step One – Remove Affected Materials

Aside from stopping the source of the moisture, it’s important to promptly remove wet furnishings and porous materials from the flooded area to enable a thorough damage-assessment, and drying and restoring contents that have not been compromised. 

Some of it - such as wet/moldy carpet, drywall, upholstery and fabrics - will need to be discarded.

Vacuum using HEPA-wet-dry vacuums to remove moisture, mold and soils without spreading allergenic or unhealthy mold and dust particles around your home. According to the IICRC, "It is preferable to use a HEPA vacuum, but a simple wet/dry vacuum can work. When using a wet/dry vacuum, attach a hose to the exhaust and vent the exhaust air to the outside. This keeps dust, spores and other fine particles from being suspended in the air and settling back on clean surfaces."

In the case of minor “clean” flooding, say from a small burst indoor water pipe, homeowners can remove smaller wet items themselves, but should wear goggles, gloves, long sleeves and an N-95 respirator to avoid exposure to mold spores that may already be present in the environment. 


If the flooding is excessive and/or “dirty” - e.g., from a rising river or sewer backup - expert help from a reputable company such as SERVPRO of Southeast Portland is needed to protect health and property.
 

Step Two – Dry It Out and Quickly

Mold spores are everywhere, but need moisture to “germinate” – so drying affected areas is Step Two. Since mold can grow within 24 to 48 hours, quick action is critical.

Aside from obviously wet areas, experts using special meters can check for and locate moisture - even finding hidden wet/moldy places, such as inside wall cavities - and implement techniques to enable a thorough drying-out process. They may also use special fans or “air-scrubbing” equipment with HEPA filters. See also Step Three. 

Step Three – Air It Out

The flooded, wet area will need fresh air and ventilation to dry it out, but take care not to spread mold spores around your home by improper “airing”. Consult with an IICRC-certified firm such as SERVPRO of Southeast Portland to set up “containment”– a fancy word that means keeping doors closed, putting up plastic sheeting, exhausting air to the outdoors, and other measures to enable the drying and ventilation process without exposing loved ones to contaminated air from the flooded area.

Step Four – Keep it Dry to Keep It Out

The cardinal rule for preventing mold growth is – "Keep it Dry." Strive to ensure your home’s insides are staying dry.  It’s also a way to protect the investment of your home, since excess mold growth and moisture will damage the structure, in addition to being unhealthful.

Try to keep indoor humidity below 50% using air conditioning or a dehumidifier. Have carpets cleaned by professionals that use equipment to clean and properly dry your carpet.

5 Basic Principles of All Successful Mold Removal Projects

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These are the five basic principles of all successful mold removal and mold remediation projects:

1. Safety – Protect all workers and occupants.

2. Assessment – Make a preliminary assessment, an assessment during mold remediation and an assessment after mold remediation.

3. Contamination Control – Prevent cross-contamination and the spread of mold from contaminated areas to areas absent of or with less contamination.

4. Source Removal – Physically remove the mold at its source.

5. Moisture Removal – Eliminate the moisture problem that caused the mold outbreak.

If you are ever in need of mold remediation, removal or restoration, please do not hesitate to contact SERVPRO of Southeast Portland at (503) 427-9535. We have trained and certified technicians that are ready to tackle any size problem - big or small!

Protect Your Home from Storm Damage

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Storms can be severe and leave a trail of destruction in their wake from flooding, strong winds and lightning.

Insurance claim costs are estimated to have reached astronomical amounts, with households suffering millions more dollars of uninsured financial losses dealing with the aftermath of those violent storms.

Worryingly, changing weather patterns means these damaging wind storms could become a regular winter staple, sweeping into parts of the country even earlier in the season. Preparing your home to cope can help to limit the damage that a storm may cause, including from flooding.

Thankfully, weather forecasting has improved  and knowing if bad weather is on its way can be helpful in getting your house storm ready. 

Did you know?

• The annual cost of storm damage can amount to millions each year.
• Thunderstorms develop when the atmosphere is unstable – typically forming a ‘cumulonimbus’ (rain/storm) cloud.
• These large clouds (often accompanied by large gusts of wind) can form in under an hour if the conditions are right – meaning there may not be much time before the storm hits!

Quick Guide to Preparing for a Storm

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Quick guide to preparing for a storm

• Ensure your drains and gutters are clear of debris to prevent blockages.
• If safe to do so, check your pipes and water tanks are insulated to prevent freezing and that the release point of overflow pipes is not obstructed. Ideally, you'll have a regular maintenance programm in place.
• Cut back trees and branches to minimise the risk of falling branches.
• Secure loose fences.
• Check that roof tiles and aerials are secure if you can do this safely. It may be worth seeking professional advice.
• Make sure garden furniture and ladders are secured in case of high winds, or locked away in the shed or even inside your house.
• When you know a bad storm is on its way with warnings about gale-force winds and floods, make sure children, pets and your family and neighbors are safe. Make sure you're indoors when it hits and don’t try and repair damage during a storm.

Always be cautious when undertaking any task that you're not fully familiar with as you could injure yourself or those around you, seek professional help where required.

So, this winter, make sure you're storm ready. Secure loose objects such as ladders and garden furniture. Close and secure all windows and doors. Check on loved ones before a storm strikes, but once it arrives, stay indoors. Do not try to drive or move around outside near trees or buildings that could collapse.

SERVPRO of Southeast Portland offers inspections to make sure your home or business is storm ready. Call us at (503) 427-9535 for more information.

How Can Insurance Protect You?

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Over the years SERVPRO of Southeast Portland has helped customers who have been forced to evacuate their homes to access temporary accommodation and pay for repair work. Aside from water damage, common problems from storms include collapsing roofs, fallen powerlines and smashed windows from falling trees, branches and other debris.

If you have home insurance, you should check what you could be covered for in the event your property is affected by a strong storm.

If your house has been affected, your insurer will help you to assess the damage, but it's important to understand that insurance companies will each have their own measure of what constitutes a storm. This will be a big factor in whether a claim will be accepted or not.

It's important to remember that you're responsible for maintaining your home in a good state of repair. If you're claiming for storm damage some insurers will ask you to confirm the date of the incident and show pictures of how the conditions at the time damaged your home. They may appoint one of their specialists to inspect your home or ask you to send them a report by your contractor.

Loss or damage to fences isn't covered by some policies, so make sure these are secure as they can be, to withstand a bad storm. 
 
Powerful storm winds, rain and hail can cause car damage too, Vehicles can be swept off the road and engines flooded. If your car is damaged in a storm, this may be covered by insurance depending on your chosen level of cover.

6 Tips for Making a Storm Related Insurance Claim

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Sometimes Mother Nature likes to shake things up a little. If your home didn’t weather a storm as well as you hoped it would, we’ve got some tips to help you file an insurance claim for storm damage and get back on track quickly. Here’s where you should start.

Act quickly. Making a claim to your insurance company for damage in a timely matter is important for a couple reasons. Most insurance policies limit your time to file a claim, which makes being quick to connect essential. You’ll also want to repair the damage before it has a chance to get worse, so reporting your claim early is the best approach.

Review your policy. If you know what your homeowners policy and optional insurance covers, how to proceed and what you can expect from the process, you’ll be better prepared to plead your case. Every insurance policy and claim is different. Reviewing your policy gives you information that specifically applies to you.

Document everything. It’s smart to keep a log of the storm and the damage. Save news reports and take pictures immediately after to document any damage.

Get quotes from professionals. While your personal walk around and assessment is important, a professional opinion will be thorough and may mean more to your insurance provider. A great resource would be a storm repair contractor. They specializes in finding, assessing and repairing damage from storms and will check your home from roof to basement. 

Be wary of scammers. Unfortunately, storm damage can bring scammers to your area with promises of quick and cheap repairs. Whether you’re filing an insurance claim or not, research anyone who offers to repair your home. Look for contractors who are licensed, insured and experienced.

Mitigate your damages. If the storm affected a large area, you may have to wait awhile before a storm assessor can review your damage and maybe even longer before you can get it fixed. In the meantime, you’ll want to take steps to prevent further damage. This could include tarping your roof, cleaning a wet basement, boarding up holes and more. Document the damage, then document how you’re taking steps to protect your property.

SERVPRO of Southeast Portland can assist with all your storm damage needs. Call us at (503) 427-9535

Storm Damage Restoration Process

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Violent weather such as storm damage can wreak havoc on buildings as well as vegetation. Wind damage can be a hazard to the structure of a building, by loosening the shingles or tiles on the roof. This can cause moisture such as rain and snow to infiltrate into the protective surface of the roof, which will result in the wood swelling and later on disintegration and becoming moldy. This outcome will lead to a sagging ceiling and further problems. Elements such as wind, rain, hail, and lightning can result in turning people’s lives upside down, this is why having a storm damage restoration service to help this type of emergency is a good option.

Here are some of the activities you can expect from the storm restoration service professionals.

• Whether it is a business or residence, the restoration company will come to your property and their trained experts will do a thorough examination of the interior and exterior of your building. This will help them discover the level of the damage. In many cases, the restoration company will discuss the renovation plans with you and your insurance adjuster.
• When everything is agreed upon, the work begins. Depending on what type of damage is present, this will determine the type of equipment the professional will use. In the case of flooding, they will use specialized pumps and vacuums to remove water from the affected areas.
• Generators will be brought in to operate their dehumidifiers and air movers so mold and mildew do not have a change to make matters worse. Using customized cleaners, the specialist will then disinfect hard surfaces and shampoo salvageable carpets as well as apply deodorant to combat any odors.

Important Facts To Know About Wind Damage

6/4/2018 (Permalink)

There are many areas of the United States that have experienced heavy winds and storms this season and the strong powerful winds can cause significant damage to a home.  Wind damage and water damage are the most common results of a heavy storm and it is important to contact a storm damage restoration professional as soon as the storm is over to help limit and repair the damage.  Wind damage can happen to your home directly from the strong wind or indirectly from the wind blowing debris into your house.  These wind damage facts will help you better understand the potential for wind damage and how to prevent it.

Wind Type Varies by Storm and Causes Different Degrees of Wind Damage

Thunderstorms are the most common source of wind and storm damage but winds from hurricanes or tornadoes are stronger and can cause more severe damage.  It is important to know when a storm is approaching your area and what type of storm it is so you know the potential and level of damage to expect.  Thunderstorms are responsible for over half of all wind damage cases in the U.S. but the storm damage repair may be more costly for hurricane or tornado wind damage.

Characteristics of the Wind Affect the Wind Damage

The wind has many characteristics that differ depending on the situation.  Some characteristics to take into account include speed, direction, and duration of the gusts and recognizing them can help you protect your home and property effectively from wind damage.  Recognizing the characteristics of the wind can also help you determine how much potential damage to expect.

Preventing Wind and Storm Damage

Most wind damage is caused by flying debris either from plants or other structures and objects that are not secured.  If a storm is approaching your area, make sure any potential debris around your home such as patio furniture, toys, garbage cans, and other objects are either secured or brought inside.  Your doors and windows should also be secured to help minimize the potential storm damage to the home.

How to Control Heavy Runoff

12/11/2017 (Permalink)

All homes are designed to deal with runoff. After all, it’s why gutters were invented. Some houses and properties get heavier runoff than others, either through local weather patterns or the layout of the property itself.

In order to keep your house and property in good condition, that runoff needs to be controlled.

Why Does Runoff Need to be Controlled?

The most obvious problems caused by uncontrolled runoff is erosion. Heavy amounts of run off can quickly erode huge sections of your landscaping, stripping away the soil and plants. That same erosion can damage driveways, walks, and more.

The other danger is to the structural integrity of your house, and it’s a much bigger problem. If a high amount of water gets near your foundation, it can get absorbed into the soil and push against your foundation enough to break. Water running down the side of the house in large quantities can wear away siding, walls, and even your foundation. Eventually, that water could easily get into your foundation and flood it.

Well-Planned Gutter Systems

Gutters are your first line of defense against runoff. Instead of letting the water gather under the roof and flow down the walls, gutters capture the water and direct it safely away from you house. The key here is to make sure that your gutters are well-planned. A good gutter system will minimize water damage, be big enough to avoid clogging, and direct the water several feet from the house.

Landscaping Solutions

Landscaping solutions are all about capturing and redirecting excess water, including the water that comes from your gutters. One of the most common ways to do this is with gravel and underground drain pipes. The gravel has enough structural capability to holdup the ground, while the space between it allows the water to flow into the pipe. The pipe then directs the water to a safe drain field far from the house. These setups can be installed under a variety of locations, including under bushes, grass, soil, or even paths.

Foundation Drainage

If you find that a lot of water ends up near your foundation, then one of the best things you can do is to install a drainage system right next to your foundation. Like other drainage systems, this will consist of layers of gravel and a drain pipe.

Unlike landscaping solutions, the drainage systems near foundations are buried all the way down at the bottom of the foundation wall. The idea is to capture and redirect as much water as possible away from the entire foundation.

Foundation Waterproofing

For extra protection from heavy runoff, you may want to consider getting a waterproofing membrane applied to the exterior of your foundation. This involves excavation next to your foundation to ensure that the application covers the whole foundation sides. Once cured, the membrane forms a seamless waterproof barrier on your foundation.

Why You Should Leave Smoke Damage Removal to a Professional

12/11/2017 (Permalink)

Smoke damage removal is one of the most difficult aspects of a house fire. It is also one of the most important tasks you need to tackle after a fire has damaged your home, and it is essential that you begin smoke damage removal immediately after a house fire to restore your home to its former state. However, entering your home to begin smoke damage removal after a house fire is usually unsafe, as it is likely your home’s structure has sustained fire and water damage. Therefore, you should always leave smoke damage removal to a professional restoration company, as they have the proper equipment, expertise, and experience to handle this task. To understand why it is necessary to leave this task to a professional, it can be helpful to know some information about the equipment and expertise required to implement smoke damage removal successfully.

Smoke Damage Removal Requires Special Equipment

One of the biggest reasons that smoke damage removal is not something you should do yourself is that it usually requires special, industrial-grade equipment to remove it from your home effectively. Smoke often seeps into the walls of your home and can cause future health issues if not removed properly. The best method for removing smoke odor from your home is with thermal fogging, a technique professionals use that works by opening the pores in your walls and neutralizing the smoke odor hidden within them. This combined with dehumidifiers to dry any water damage and ozone generators to help get the smoky smell out of your home is an effective method professionals use to make your home smoke-free. Depending on the extent of the damage to your home, it is likely the restoration company may need to repaint the walls and ceilings in your home after the smoke damage removal process is complete.

Smoke Damage Removal Requires Certain Expertise

In addition to requiring special equipment to remove smoke from your home thoroughly, smoke damage removal also requires a professional to have certain expertise about the different types of smoke and the necessary chemicals to remove them. For example, the smoke odor from wood can react differently to certain cleaning products than smoke odor from plastics, which means you could damage your home further if you do not know which type of smoke residue and odor you are dealing with. Professional fire restoration companies know details about the different types of smoke and how to deal with them properly, which means they are your best resource for cleaning, repairing, and restoring your home to its original state.

Smoke damage removal is one of the most frustrating and difficult tasks homeowners must deal with after a house fire. It requires much time, effort, and expertise, and is something you should always leave to a professional restoration company. For more information about smoke damage removal or finding the best professional to handle it for you, it is a good idea to contact a fire damage contractor.

Why You Should Get Fire Damage Estimates

12/11/2017 (Permalink)

After a house fire, getting fire damage estimates is critical. Without knowing the full extent of the damage, you may end up overspending on repairs or restoration. Either your homeowners’ insurance company or a third-party restoration company can provide the fire damage estimates for you. After a devastating event like a house fire, it is helpful to know just how much money you have to repair or restore your home to its former state. Since you should hire a restoration company anyway, fire damage estimates make the task of doing so much easier.

Discrepancies in Fire Damage Estimates

If your insurance company and third-party restoration company have a discrepancy in their fire damage estimates, one of two things are likely to happen: they can agree to a middle ground or begin arbitration. Choosing the middle ground option is a compromise of sorts and may include any number of outcomes, which are all dependent on the specifics of your situation. The other option involves including a third party, having them inspect and formulate an appraisal of the damage, and present that as an acceptable value. All of this depends heavily on your insurance company, the restoration company, applicable state laws, and the circumstances surrounding the fire.

What Fire Damage Estimates Do

Fire damage estimates allow you and your hired full-service restoration company to plan the restoration of your home. By having an effective budget, the company can do their best for you and make sure that they can return your home to its former. Most importantly, fire damage estimates include services that restoration companies do that you are unable to, such as removing smoke odors from your home or rebuilding any structures that the fire has damaged. Other costs that require professional help, such as special dry-cleaning of your garments and fabrics, may also be included. Additionally, if you attempt the repairs and accidentally cause more damage, chances are that the insurance does not cover the extra damage, whereas with a restoration company, it is covered.

Fire damage estimates allow a professional full-service restoration company to restore your home to its former state in the most effective manner possible. With a clear plan on which services you need, how much they cost, and how the company implements them, they can cater to your individual needs. After a devastating event such as a fire, money should not be your primary concern. A full-service restoration company can take care of all aspects regarding the remediation of the fire damage so you can concentrate on other things. For more information about fire damage estimates for your home, contact your insurance company.

The Relation between Water Damage & Mold

12/11/2017 (Permalink)

Water damage & mold are two of the worst aspects of a house fire or flood, as they are the most damaging to your home. Mold and mildew can begin growing within 24 hours of a fire or flood and can result in many health issues if left unchecked. There are many ways you can prevent mold and mildew in your home, and hiring a professional restoration company to handle the cleanup, repair, and restoration process for you is an excellent way to start. Such a company has special equipment, expertise, and extensive experience that enable them to handle water damage & mold of any severity. When determining what you can do to prevent water damage & mold growth in your home after a fire or flood, it can be helpful to know the ways in which water damage and mold are related.

Water Damage Causes Mold and Mildew

One of the key ways in which water damage & mold are related is that water damage results in mold growth. Mold requires a moist environment to grow and thrive, and a water-damaged home is the perfect breeding ground for this to occur. Water seeps into your home’s structure after a fire or flood and causes the wood to swell and warp. This also allows mold to grow in the core of your home’s structure, and getting rid of this mold once it is present is very difficult. Therefore, you should do everything possible to prevent mold from growing in your home in the first place. Some things you can do to dry excess water in your home are to open all the windows and place fans throughout your home. You can also place dehumidifiers in your home if you have access to them. If possible, you should leave the actual restoration process to a professional, however.

Water Damage & Mold Require Special Equipment

If you have had water damage in your home for more than 24 hours, chances are that mold has already begun to develop. Getting rid of mold once you have it can be extremely difficult, especially considering mold can re-grow even after you get rid of it if the conditions are right. You should contact a professional restoration company immediately after a fire or flood to prevent mold and mildew growth, as cleaning existing mold requires specialized equipment only a professional has. Industrial-grade ozone generators and dehumidifiers are usually best for getting rid of water damage & mold in your home, and these machines are best left to professionals to operate.

When dealing with water damage & mold, it is important to remember that the two are related and that you can therefore prevent one by dealing with the other as soon as possible. You should always hire a professional to deal with water damage & mold if possible, since doing so yourself can result in further damage to your home. For more information about water damage & mold and how the two are related, you should contact a professional restoration company.

Office Cleaning Tips

12/11/2017 (Permalink)

A busy office with a large group of employees can become messy very quickly. Due to the bustling activity of the workers, some messes may not get cleaned up right away or may be forgotten about altogether. Fortunately, office cleaning services are available that can help to maintain the professional look of an office. The following are some other reasons why it is beneficial to hire office cleaning services as well as some office cleaning tips for employees to help in the effort to keep an office clean.

For instance, office cleaning services sweep tile floors, vacuum carpeting, wash the inside of windows, and dust office furniture. These are all services that help establish a welcoming atmosphere in an office. Office cleaners are experienced in finding the places within an office where dust and dirt collect. Office cleaning, NYC based, also specializes in cleaning the restrooms located in an office. Restrooms must be cleaned on a regular basis by New York office cleaning companies to prevent a build-up of bacteria and germs that can cause illness. An office building cleaning service has the special equipment and eco-friendly cleaning solutions that can clean dangerous bacteria from a bathroom’s environment without leaving harmful chemicals behind. Office cleaning, NYC and elsewhere, sanitizes a bathroom by cleaning toilets, sinks, sink fixtures, restroom doors, and floors. An office cleaning service even takes out the garbage. In short, office cleaning, NYC and beyond, takes care of the fundamental tasks that result in a genuinely clean office.

There are office cleaning tips appropriate for the different areas within the environment. For example, in the office break room employees can throw away all of their trash instead of leaving it on the tables. In addition, employees must wash their own coffee cups and put them back into the cabinet. Cleaning up a spill immediately is another way for employees to contribute to the cleanliness of an office break room. Of course, if the spill causes a stubborn stain the talents of companies that specialize office cleaning, New York City, and elsewhere will be needed to finish the job. These simple cleaning practices help to preserve the tidy environment of a break room until New York office cleaning employees return to empty the trash, mop the floors, and clean the tables as well as the chairs. Companies specializing in office cleaning, New York City, and beyond, have the cleaning tools to take care of messy jobs that employees aren’t able to handle.

Each Employee Can Add To The Overall Tidiness Of An Office By Keeping His Or Her Work Area Clean

One basic tip is to put all paper documents into a file cabinet or organizer right away. A desk can become very messy if papers begin to pile up. Furthermore, dust has a tendency to gather on papers and books that remain in one place on a desk. Also, when throwing items away make sure they get into the garbage can and don’t land on the floor or behind the can. A quick wipe down of a desk with a damp cloth each day can keep the dust particles to a minimum. These are all easy things that every employee can do to contribute to the professional appearance of an office. Regular visits from companies that offer office cleaning, New York City and elsewhere, can help to keep the carpeting around a desk vacuumed as well as the desk and its chair clean. An office building cleaning service also cleans the keyboard of the computer and dusts in the areas between office equipment. Cleaning companies takes care of the large tasks as well as the details that create a well-kept office.

Employees Can Work Together To Keep The Office Restrooms Looking Clean

Tasks as simple as cleaning excess soap off the interior of a sink, picking up a dropped paper towel, or wiping soap off of the sink faucet before leaving are all helpful in keeping a restroom tidy. An office building cleaning service can take care of big tasks such as cleaning toilets and sanitizing door handles. In addition, office cleaning, New York and elsewhere, makes sure that there is enough soap in the dispensers as well as an adequate paper towel supply to serve the needs of office workers. Office cleaning, New York based, cleans an office restroom in a way that will impress both employees and visitors.

Finally, employees can add to the cleanliness of an office by making sure they wipe their feet before entering. Even if an employee’s shoes don’t appear to be dirty, there is always some dirt on them that can be wiped off. Consequently, a rug in the entryway of an office is an invaluable item to have. Office cleaners can make that a part of their cleaning routine by either vacuuming or spot cleaning the rug during each visit. In addition, by wiping their feet before entering employees will be protecting the office carpeting and helping the work of office cleaners.

Carpet Maintenence

6/22/2017 (Permalink)

Carpet has many merits and advantages as a flooring material, but spills can leave stains and daily traffic takes its toll. Learn how to clean carpet with methods for vacuuming, deep cleaning, and stain removal to help your carpets look better and last longer.

Carpets warm a home by adding color, pattern, and texture. Regular vacuuming provides the first line of defense against dirt and grit that damages carpet fibers. But carpets also need regular cleaning to keep them looking their best. Plan to thoroughly wash carpet every 12 to 18 months, more often in high-traffic areas. If you have light-color carpet and/or kids or pets, clean your carpets two or three times a year. Always follow the carpet manufacturer's cleaning guidelines.

Water Extraction Carpet Cleaning

6/22/2017 (Permalink)

Water Extraction Carpet Cleaning

Most home carpet cleaning systems are water extraction units that are also known as steam cleaners.  They work to wash carpet by injecting a solution into the carpet pile, then pulling the dirty solution back into the machine. To avoid the hassle of dragging a hose around the house, opt for a model that does not require a clean-water hookup. Also, choose the most powerful carpet cleaning machine you can afford to ease the burden of water extraction. The price ranges can be quite different from company to company and it is always best to find good referrals.

Caution: When using a steam cleaner, do not get the carpets overly wet. Overwetting can damage the carpet backing and underlayment, causing shrinkage, discoloration, and odor.

Fire and Smoke

6/22/2017 (Permalink)

Smoke Damage

Smoke damage can appear in two forms. In the case of a slow, smoldering fire, the resulting smoke residue (soot) will be sticky, wet and strong smelling. Wet soot has an oily texture that stains carpets, furniture and any cloth furnishings in the house. A fast burning fire, however, leaves behind dry soot that smears and stains less—but the dry soot often becomes damp due to the moisture from the fire hose. Smoke damage remediation involves the use of industrial-strength vacuuming to suck up the soot without smearing it. Attempting to brush off soot only embeds it deeper into the fabric. As the pros vacuum the room, each area is covered with a drop cloth to protect it. Smoke odor, on the other hand, lingers in fabrics and is not as straightforward to remove. Professional cleaners use different chemicals to break down smoke molecules. Other methods including ozone treatment and applying specially formulated paint that seals up the source of smoke odor.

With Fire Damage, Comes Water Damage

6/22/2017 (Permalink)

anyone who has been through a fire knows that where there’s smoke, there’s water—and lots of it after firefighters have finished battling a blaze. The key to salvaging your belongings from water damage and preventing mold is to act quickly to begin the process of removing the moisture from your carpets, furniture and walls. Professionals use mobile, state-of-the-art water extraction equipment and technology to get the job done as quickly as possible. Standing water is removed from flat surfaces by sponging and blotting. Saturated rugs and carpets are taken up when hardwood floors are at risk…these are just a few examples of the many steps involved in drying out a structure and restoring its contents. With proper precautions (and a dose of good luck), you may never experience the trauma of a fire or dealing with its messy aftermath.

What is Mold?

6/22/2017 (Permalink)

Mold (or mould) is a term used to refer to fungi that grow in the form of multicellular thread-like structures called hyphae. Fungi that exist as single cells are called yeasts. Some molds and yeasts cause disease or food spoilage, others play an important role in biodegradation or in the production of various foods, beverages, antibiotics and enzymes.

Mold is also found in damp building materials where it often appears like stains and comes in a variety of colors. A must smell is an indication of microbial growth even when there is no visible growth. 

Mold growth requires moisture. The sources of moisture could be Washing, cooking, air humidifiers, condensation or leaks from plumbing or from the outside. Poor ventilation contributes to higher humidity levels and leads to condensation, which also allows mold growth.

Mold Sampling

6/22/2017 (Permalink)

Mold growth in homes

Mold growth is very common in damp building environments. During building assessment for mold growth, sampling is sometimes necessary. For example air sampling may be performed to determine whether visible mold growth has degraded indoor air quality. Air sampling may also help to determine the presence, location, and/or extent of suspected hidden mold growth. Air sampling is also used to determine the effectiveness of mold remediation. Interpretation of air sample results can be difficult if clear sampling objectives were not set prior to sampling.

Surface sampling involve collecting samples such as bulk material, tape-lift samples, swabs/wipes, contact plates or dust samples. These type of samples (with the exception of contact plates) can be analyzed by direct microscopic examination (DME) to verify the presence of mold growth.

Content sampling can also be conducted during a mold growth investigations. Content sampling helps to determine whether visible mold growth is present on the items or whether there are significant amounts of settled mold materials on their surfaces. Contents can be sampled using tape-lifts, swabs, contact plates or by collecting dust settled on their surfaces.

Winter Storms

6/22/2017 (Permalink)

WINTER STORMS

Severe winter storms can have a tremendous impact on individuals, animals, and communities. Cold temperatures, snow, ice, blizzard conditions with high winds and dangerous wind chills can all occur, leading to dangerous environments. Dangerous driving conditions can lead to travelers being stranded on the road. Accumulations of snow and ice can result in road closures or blockages – isolating homes and farms for days. The heavy weight burden may cause roofs to collapse or knock down trees and power lines resulting in power outages and subsequent loss of heat in homes. Winter conditions may make getting food and water to animals more difficult. Businesses must also make preparations for winter storm situations. Protection of their employees will be necessary to ensure their safety. Employees that must work outdoors during extreme situations should be provided the necessary education on risk and measures to stay safe.

Rain Storm Precautions

6/22/2017 (Permalink)

When a flood is happening you can take the following measures:
- Disconnect all electrical and gas appliances. Shut off the water main to keep contaminated water from the water heater (a source of emergency water).
- Bring any valuable or sentimental outdoor possessions inside.
- Move valuables and essential items to upper floors of building.
- Sandbags should be stacked well away from the building to avoid damaging walls. If major flooding is expected, flood the basement with clean water to equalize the water pressure on the outside of the basement walls and floors. This is to help prevent structural damage.
- Round up pets.

The extent of the flooding will impact the amount of work required to get your home back to its former glory. Minimal flooding may require only the time it takes to remove the water and dry everything out. More extensive flooding can leave you needing a complete remodel. Be prepared for the potential construction site left in your home after a flood.

Water Damage Control Tip #1 - Stop the Flow

6/22/2017 (Permalink)

Stop The Flow.

Your first priority is stopping the flow of water. If you’ve identified the appliance that’s leaking, shut off water to that appliance. If you’re not sure where the leak is coming from, shut off water to the whole house. Next, turn off electricity at the fuse box. If you can’t reach the box without wading into water, call an electrician and stay out of the wet areas.

Before removing any water, document the damage for your insurance company. Capture the extent of the water damage and all possessions impacted by the flood. Digital photos are best because you can quickly upload them directly to your agent for assessment.

Contact your insurance company as soon as possible and follow their directions. Not all flooding is covered by a basic homeowners policy, so work with your agent to discover the cause and identify coverage you can qualify for. Do not remove any water before talking to them so you don’t accidentally do anything that will decrease the amount of coverage you’ll be able to claim. If the insurance company wants you to wait for an adjuster before making repairs, do so — but make sure you give them a clear picture of the damage and repairs that are immediately needed.

Water Damage Prevention Tips to Consider

6/22/2017 (Permalink)

Clean your gutters.

Gutters help water flow away from your home. If they’re stopped up with leaves, it’ll cause water to collect. Water needs to flow somewhere, so it will begin seeping into your home through walls or through the foundation. Cleaning leaves out of your gutters once a year is a sure way to prevent this from happening.

Break out the caulking gun.

See cracks in your foundation or windows? Seal them back up. It’s a cheap and easy fix to keep water out.

Keep your heat on.

If you go away for the winter, you can’t shut off the heat. If you do, your pipes will burst and you’ll come home to an unpleasant mess. Keep your heat on 50 degrees to ensure water remains a liquid instead of a solid. In its icy form, it can cost you thousands in damage.

Check your pipes.

If your pipes are in your home, but aren’t insulated, then they can still burst. No matter if your home is a toasty 80 degrees, this can still happen. Hire someone or check your pipes yourself and tuck them in with some extra insulation so that they don’t burst in winter. If you’re really worried, you can also leave cabinets open (if your kitchen is on an exterior wall) to keep warm air circulating around your pipes.

Clear your pipes.

If you have an outside sprinkler system, make sure to clear your pipes before winter comes. This will remove water from inside the pipes and prevent them from freezing, expanding, and bursting underground. Come springtime, a burst pipe in your sprinkler system could result in a serious leak that can mess with your foundation and utility bill.

Dangers of Rising Flood Waters

6/16/2017 (Permalink)

HIGH WATER

Rising floodwaters can take down forests from the roots.

After the Great Midwest Flood of 1993, which caused nearly $20 billion in damage and covered 400,000 square miles, nearly all the trees in four stands of Sanganois Wildlife Management Area near Beardstown, Ill., were submerged for more than six months and died.D

Whether it’s a river overflow or a coastal storm surge due to a hurricane, floodwaters can mean trouble for trees and forest ecosystems. First, floodwater currents, loaded with debris and silt, can erode the soils around shrubs and trees, exposing roots. In strong currents, debris may even strip bark from trees, uproot plants or strip shrubbery.

In addition to the initial physical impact, because many of a tree’s fine, oxygen-absorbing roots grow in the upper six inches of soil, these roots can die off as the soil becomes waterlogged. Without a robust root system, trees don’t absorb enough water and become weakened. As a result, foliage wilts or dies, and these weakened trees are a target for insects and disease.

The area around St. Louis, Missouri, in August 1993 after the Great Midwest Flood. Credit: NASA

Coastal flooding — often the result of a storm surge or hurricane — can cause significant damage by flooding freshwater areas with salt or brackish water. This saltwater intrusion can spell trouble for plants that rely on freshwater. Increased salts in the soil make it more difficult for tree roots to take up water because of changed osmotic pressure.

“The result is what’s called physiological drought. Even though there is water, the tree can’t take it up, and it’s the same as if there was no water,” explains U.S. Forest Service research ecologist John Stanturf of the Forestry Sciences Laboratory in Athens, Ga. “Under severe conditions, an already-stressed tree, such as one that has lost its leaves by shearing in hurricane winds, can’t recover and refoliate and may die outright.”

A few years after the Great Midwest Flood, land managers noticed that new shrubs and seedlings began to thrive in the affected areas, though the types of trees differed from the older, established stands that were killed by the flood. Some tree species — such as silver maple, green ash, sweet gum and black willow — are thought to be more tolerant to flooded soils than other trees like black locust, black walnut, tulip poplar, sugar maple and American beech. Regardless of species, though, it may take mature, surviving trees several years to recover from a summer of flooding according to the South Dakota Department of Agriculture.

Hurricane Effects

6/16/2017 (Permalink)

HURRICANE WARNING

When Hurricane Katrina struck the Gulf Coast on August 29, 2005, winds of speeds up to 140 mph toppled trees and turned sand and debris into airborne sandpaper, stripping any trees or shrubs left standing of their leaves or limbs.

Katrina’s damage extended as far north as Memphis, Tenn. A 2007 study published in Science used NASA satellite images to estimate 320 million trees dead or damaged in Mississippi and Louisiana alone from Hurricane Katrina. In combination with Hurricane Rita later that year, Hurricane Katrina was called “the largest single forestry disaster on record in the nation” by The Washington Post.

Damage inflicted by hurricanes depends on a variety of factors, including location, how the forest was managed and the age and height of a stand. While a loblolly pine plantation with trees 10 to 15 feet high may not sustain much damage, an older stand with 50-foot-tall trees of the same species would sustain more damage, according to Stanturf. In addition, because trees tend to support and protect other trees, there’s often more damage along openings in a forest, such as along roads or powerline swaths.

Beyond the wind damage, the storm surge that accompanied Hurricane Katrina damaged forests from the ground level. Sea waters surged more than three miles inland in some regions and more than 30 feet along much of the Mississippi coastline, causing the widespread damage inflicted by coastal flooding.

Forest recovery after a hurricane or other event depends on a particular forest’s management objective. Some hurricane-ravaged forests may be left to regenerate on their own, taking decades to a century to fully recover and reestablish. In some cases, cleanup is necessary to protect the forest from further destruction, as tree debris can become a breeding ground for insects and fungi. Other responses include salvage logging to recover the timber value that’s been lost and to reduce fire hazards, explains Stanturf. Seven years after Hurricanes Katrina and Rita, both replanted and surviving stands are recovering.

Deep Freeze

6/16/2017 (Permalink)

DEEP FREEZE

When heavy ice and wet snow coat tree limbs, the layers can be thick enough to break branches, twist limbs and crack tree crowns. Such an ice storm blanketed southern Missouri’s Mark Twain National Forest in 2009, snapping miles of telephone poles, limbs and trees.

After an ice storm or blizzard has passed through a forest, the first order of business is unblocking roads, especially roads that lead to residences, then clearing roads for larger vehicles. “We make sure people are safe first of all,” says Douglas Oliver, the Forest Service district ranger responsible for Mark Twain National Forest’s Poplar Bluff Ranger District. Then, trees are cleared from ditches, and workers ensure there aren’t hazardous trees or limbs dangling over recreation areas.

Similar to hurricane cleanup, timber may need to be salvaged before it rots and becomes worthless — or a breeding ground for pests. When the chainsaws stop, Oliver says, salvage teams have reported hearing swarms of insects boring into the downed wood. Such sheer volume of hungry insects can threaten nearby stands of surviving trees, likely weakened from the ice or wind.

Beyond insects, weakened, still-standing trees are vulnerable to disease and other physiological decline. At Mark Twain National Forest — where tornadoes and a 100-year flood have also occurred in the last five years — many surviving trees are more susceptible to ailments such as oak decline, which has afflicted red and black oak in the eastern U.S.

The summer after an ice storm or blizzard also can bring another danger. The layer of downed tree material can increase wildfire risk if conditions are extremely dry. Such a well-fueled fire could create catastrophic conditions to the point of soil sterilization, Oliver says.

The May 18, 1980 magnitude 5.2 earthquake triggered a major pumice and ash eruption of the volcano. Credit: U.S. Geological Survey

In ice- and snow-damaged areas, trees that sustain light to moderate damage can begin to regenerate within a few years as the forest ecosystem as a whole recovers, but after the worst storms, enough biomass may cover the ground that new seedlings from natural seed banks can’t break through. After the cleanups in the Missouri forest, Oliver says that occasionally forest managers will do supplemental planting — especially if a silviculturist determines the need for more pines, for instance — but many times replanting isn’t necessary, as the forest regenerates on its own in subsequent decades.

Why Is Mold Growing In My Home?

6/16/2017 (Permalink)

• The key to mold control is moisture control.
• If mold is a problem in your home, you should clean up the mold promptly and fix the water problem.
• It is important to dry water-damaged areas and items within 24-48 hours to prevent mold growth.

Mold growing outdoors on firewood. Molds come in many colors; both white and black molds are shown here.

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that are wet. There are many types of mold, and none of them will grow without water or moisture.

Hardwood Floor Care

6/14/2017 (Permalink)

Nothing adds charm more to a commercial building than a lustrous looking hardwood floor. A hardwood floor is a lifetime investment and keeping a hardwood floor looking its best requires proper care and maintenance strategies. As the cleaning professional, it is up to you and your cleaning technicians to provide the solutions to care for and maintain your customers' hardwood floor investment and keep it looking its best for years to come.

Routine maintenance and care of hardwood floors requires:

1. Protecting the surface finish from heavy wear
2. Daily cleaning to remove dirt, grit and dust
3. Protecting the finish from moisture

When taking care of wood floors avoid the following:

Don't let hardwood floors lose their luster. Spending a little time every day protecting and properly caring for hardwood floors will go a long ways towards keeping the floor looking great and keeping your customer happy.

Why Hire a Professional for Fire Damage?

6/14/2017 (Permalink)

The flames are extinguished and the firefighters and emergency personnel have vacated the premises. After all the chaos and flaming battle, all seems settled now and safe once again. Conditions will not naturally return to normal, however. The smoke damage will linger until properly dispatched.

Fire leaves behind damages and reminders of its presence. The ash and smoke left behind can cause additional damage to the property if left untreated. Corrosion, etching and discoloration and odors are unwelcomed results of the treacherous fire and its remains. Such factors will impair the structure of the building, putting its inhabitants at risk.

SERVPRO of Southeast Portland has a vast array of products and highly skilled and trained fire damage technicians who can make it "Like it never even happened."

Effects of Water Damage

6/14/2017 (Permalink)

Causes of Water Damage

6/14/2017 (Permalink)

There are several possible causes of water damage. Leaky dishwashers, clogged toilets, broken pipes, broken dishwasher hoses, overflowing washing machines, leaky roofs, plumbing leaks, and foundation cracks are just some of the possible causes of water damage in homes and businesses. Floods, heavy snow, and heavy rain are other possible causes of this type of damage and can lead to having water in basements. Too much water can lead to minor problems such as water in basement areas, or it can lead to the destruction of homes and businesses. Once a home or business sustains water damage, it is important to start the water damage cleanup immediately. Starting water damage cleanup as soon as possible increases the likelihood of saving water-soaked furniture, carpets, rugs, clothing, and other items.

Categories of Water Damage

6/14/2017 (Permalink)

Assessing the severity of the damage is important for determining what is needed to start water damage repair and water removal. There are several different categories assigned to water damage. Category 1 refers to clean water, or water that does not pose a threat to humans. Possible causes of this type of damage include broken appliances or sink overflows. Category 2 water is also called gray water. This means that the water is contaminated and may cause sickness of ingested. This type of water contains microorganisms. Broken toilets, broken sump pumps, and seepage may cause category 2 water damage. Category 3 water is known as black water. This type of water is unsanitary, as it contains bacteria and other organisms that cause sickness. The possible sources of black water damage include sewage problems and contamination of standing water.

There are also several classes of water damage. The class of damage is important when assessing water damage repair options. Class 1 is the least harmful form of damage. Materials absorb very little of the water from this type of damage. Water damage repair is the easiest in this type of situation. Class 2 has a fast rate of evaporation, which means that carpets and cushions may be damaged. Water damage repair is more difficult when it involves class 2 damage. Class 3 has the fastest rate of evaporation. In this case, the water may come from broken sprinklers or other overhead sources, soaking the walls and furniture. Class 4 requires special water restoration and water removal procedures. This type of damage may affect hardwood floors, plaster, and concrete.

Four Steps to Preventing Mold Growth after a Flood

6/14/2017 (Permalink)

Step One – Remove Affected Materials

Aside from stopping the source of the moisture, it’s important to promptly remove wet furnishings and porous materials from the flooded area to enable a thorough damage-assessment, and drying and restoring contents that have not been compromised.

Some of it - such as wet/moldy carpet, drywall, upholstery and fabrics - will need to be discarded.

Vacuum using HEPA-wet-dry vacuums to remove moisture, mold and soils without spreading allergenic or unhealthy mold and dust particles around your home. According to the IICRC, "It is preferable to use a HEPA vacuum, but a simple wet/dry vacuum can work. When using a wet/dry vacuum, attach a hose to the exhaust and vent the exhaust air to the outside. This keeps dust, spores and other fine particles from being suspended in the air and settling back on clean surfaces."  

In the case of minor “clean” flooding, say from a small burst indoor water pipe, homeowners can remove smaller wet items themselves, but should wear goggles, gloves, long sleeves and an N-95 respirator to avoid exposure to mold spores that may already be present in the environment.

Clean mold from smooth surfaces using a weak bleach-water solution (1/4 - 1/2 cup bleach per gallon of water). Use gloves, eye and skin protection and plenty of ventilation. If you are sensitive to mold or chemicals, have someone else do it.

If the flooding is excessive and/or “dirty” - e.g., from a rising river or sewer backup - expert help is needed to protect health and property.
 

Step Two – Dry It Out and Quickly

Mold spores are everywhere, but need moisture to “germinate” – so drying affected areas is Step Two. Since mold can grow within 24 to 48 hours, quick action is critical.

Aside from obviously wet areas, experts using special meters can check for and locate moisture - even finding hidden wet/moldy places, such as inside wall cavities - and implement techniques to enable a thorough drying-out process. They may also use special fans or “air-scrubbing” equipment with HEPA filters. See also Step Three.

Step Three – Air It Out

The flooded, wet area will need fresh air and ventilation to dry it out, but take care not to spread mold spores around your home by improper “airing”. Consult with an IICRC-certified firm to set up “containment”– a fancy word that means keeping doors closed, putting up plastic sheeting, exhausting air to the outdoors, and other measures to enable the drying and ventilation process without exposing loved ones to contaminated air from the flooded area.

Step Four – Keep it Dry to Keep It Out

The cardinal rule for preventing mold growth is – Keep it Dry. Strive to ensure your home’s insides are staying dry.  It’s also a way to protect the investment of your home, since excess mold growth and moisture will damage the structure, in addition to being unhealthful.

Try to keep indoor humidity below 50% using air conditioning or a dehumidifier. Have carpets cleaned by professionals that use equipment to clean and properly dry your carpet.

SERVPRO Southeast Portland are professional mold specialists who can help you with any size mold problem!

Professional Steps for Mold Cleanup in a Crawl Space

6/14/2017 (Permalink)

• Put the area under negative air pressure, by setting up an air mover on the outside of the home to draw air out from the crawl space - preventing the mold-affected air in the crawl space from traveling into the living area any further. 
• "Meter" the floors in the home, assessing moisture levels to determine where unseen mold inside the home might exist. 
• Consider calling in a third party - e.g., SERVPRO Southeast Portland - to provide an independent visual inspection of the crawl space, and to take air samples in the living area to determine how much mold has entered the home interior. 
• Use a HEPA filter or air scrubber in the living area to reduce contamination. 
• Before beginning the mold mitigation in the crawl space, build a containment around the interior crawl space access, and tape off the interior air vents. 
• If mold damage is extensive, remove the crawlspace-mold by [baking] soda blasting [along with blasting using ground walnut shells], followed by thorough HEPA vacuuming and vapor barrier replacement. 
• Call in a third party - such as a SERVPRO Southeast Portland - to again perform an inspection of the crawl space and take air samples in the living area, to ensure that everything has been completed properly.

Tips To Staying Safe And Warm During Ice Storm Recovery

6/14/2017 (Permalink)

Ice and snow from winter storms can bring down trees and power lines, causing power outages and creating electrical dangers. Safe Electricity wants everyone to know how to stay safe and warm after winter storms.

If you must venture outside, be alert to the possibility of electrical hazards:

• Stay away from downed power lines and warn others to stay away. Be alert to the possibility that tree limbs or debris may hide an electrical hazard. Treat all power lines as live and dangerous. Treat everything near power lines as dangerous.

It can be difficult to stay warm without power. If you live with young children or the elderly, consider temporarily staying somewhere with power. If you are at a home with power, there are ways to stay warm:

• Stay inside and dress in warm, layered clothing.
• Close off unneeded rooms.
• When using an alternative heat source, follow operating instructions, use fire safeguards and be sure to properly ventilate.
• Stuff towels and rags underneath doors to keep the heat in.
• Cover windows at night.

Only use a generator if you know how to operate it without hurting yourself, or electric utility employees.

After an outage, power can return in spikes. Keep your electronics safe by unplugging them. Leave one light on to indicate that power has been restored then turn on other appliances and equipment one at a time.

Importance of Proper Dusting

6/13/2017 (Permalink)

What is dust?

It is extremely small substances (many pieces are not visible to the naked eye) that become airborne, travel, and then settle back down to earth, landing on our desks, tables, chairs, window sills, blinds, pretty much any surface you can think of can hold dust. Sand and soil are the most common dust particles but pollen, soot, hair, spoors, mites, fabric fibers, plant material, micro-sized decaying insects, and even dead skin contribute to the make-up of that nasty stuff called dust.

Why is dusting an office building so important?

Dusting is an essential task your employees need to do in every office building.  Visible dust creates an unsightly work space, which people may translate into an image of neglect. In addition to being unappealing, dusty offices can contribute to “sick office syndrome.” A well dusted office building translates a positive and pleasing image to all building visitors and occupants. A clean working environment also encourages neatness, promotes better work habits and can reduce absenteeism.

Dusting is also essential because it improves environmental safety.  Accumulated dust can be an irritation to eyes, lungs and skin, and plays havoc with individuals who have allergies. If dust is left to accumulate, it can soil hands, clothing and paper items and also cause damage to electronic equipment. Airborne dust and contaminants can even spread infection. Proper dusting is an important part of effective sanitation practices.

If proper dusting is not done on a regular basis, dust builds up, hardens and becomes thick in corners and hard to reach areas.  Dust can stain furniture and cause an unsightly film on glass and hard surfaces. If dust is left long enough on hard surfaces, it can eventually cause permanent discoloration. Accumulation of dust can also interfere with the proper operation of a building's heating and cooling systems.

To correctly dust office buildings, you should have the following equipment and supplies on hand:  microfiber cloths (damp cloth for removing fingerprints and coffee rings, and dry for standard dusting), static dusters, extension dusters (for the hard to reach areas), cotton cloths, furniture polish, all-purpose cleaner, and window cleaner. Back pack vacuums with brush attachments or crevice tools should also be used for getting into hard to reach areas. And of course, personal protection equipment (gloves, glasses, dust mask, etc.)

How often should you dust? Dusting should be done at least weekly, especially on horizontal surfaces. Sides of desks, file cabinets and other vertical surfaces should be dusted once every two to four weeks or as needed. A good general rule to follow is if the surface is above eye level or below knee level; dust it every two to four weeks. Surfaces that are between eye level and knee level should be dusted on a weekly basis.

Common Floor Finish Problems and Their Causes

6/13/2017 (Permalink)

Common floor finish problems and their causes.

These problems can be the result of using unsuitable or dirty tools and equipment, improper application techniques, contamination of water or finish, or surrounding environmental factors. Understanding what could or has caused floor finish issues and correcting the problem(s) (hopefully before they happen) will help save time and money.

Here are some common floor finish problems and their possible causes:

Finish is discolored under the floor mats

• Floor mats were placed back on floor before finish had proper time to cure.  Not allowing the chemicals to evaporate correctly will cause the finish to dry improperly.
•  There was a chemical reaction between the floor finish and the rubber backing on the floor mats.

Swirl marks

• Your burnishing pad may be too aggressive for the floor finish.

•  You're moving the burnisher too slowly or not using a high RPM machine.

•  Poor contact between the pad and the floor.
•  Dirty or wet floor pad was used.

Streaks in the floor finish

• Floor was not properly prepared before finish was applied.

•  Floor finish didn't thoroughly dry before applying additional coat.

•  Too thin or heavy of coat applied.

•  Application mop, bucket/wringer, water was dirty or contaminated.

•  Floor was too cold when finish was applied.
•  Floor finish contaminated or was improperly stored. Floor finish that has been exposed to extreme cold or hot temperatures should not be used and will need to be replaced.

Powdering

• Finish coats applied too thin.

•  Fans pointed directly at wet floor finish.

•  Poor adhesion of the floor finish.

•  Contaminated mop head or finish.

•  Floor not rinsed properly after stripping.

14 Simply Smart Ways to Cut Energy Costs

12/21/2016 (Permalink)

Winter is coming, but it doesn't have to bring out-sized heating bills with it. Take a tour of your home and check out these problem areas; fixing them up could dramatically reduce how much you need to spend to keep the place warm and toasty.

1. Replace Worn Weatherstripping

Worn and torn weatherstripping around doors and windows creates drafts and lets in cold air. Seven to 12 percent of a home's heat loss occurs around windows and doors, according to Black Hills Energy, and these leaks often prompt homeowners to turn up their furnace to keep comfy. Even if they don't turn it up, they're losing warm air, causing the furnace to work harder. "Weatherstripping around doors, and caulking around doors and windows, can cut down on drafts," says Jeff Rogers, president of the Energy Audit Institute, an energy audit training and certification company in Springfield, N.J.

Some weatherstripping needs to be replaced every few years because of wear. Replacing it is typically as simple as pulling off the old and tacking on the new.

2. Adjust Door Thresholds

If you can see daylight under your front door, then you're losing the indoor air you've paid to heat. "If the door is not in contact with the threshold, the air is going right under the door," Rogers said.

Some thresholds have four or five screws that let you adjust the height to eliminate a gap. Turn the screws counterclockwise to lift the threshold until daylight is mostly gone. A little light in the corners is okay, but don't raise the threshold so high that it interferes with opening and closing the door. And the door shouldn't drag on the threshold or it'll wear out the weatherstripping.

3. Eliminate Drafts Around Electrical Boxes

Electrical boxes in your exterior walls are notoriously drafty because insulation isn't always placed behind and around them correctly. "You want to try to stop air from flowing around the box and through the box," Rogers says.

To stop the leaks, remove the cover plates and fill small gaps around the boxes with acrylic latex caulk. For large gaps, use foam sealant. Then place a foam gasket over the outlet or switch and replace the cover plate. The gaskets cost about $1.10 for a two-pack. "The gasket is going to save you money for as long as that outlet is in your house," Rogers says. "That small investment pays off for as long as you own your home."

4. Plug Holes in Exterior Walls

Pipes, gas lines, and electrical cables that enter your house often have gaps around them that have been haphazardly filled with some kind of caulk. But that caulk eventually cracks, peels, and falls off. These gaps let in outside air, plus they are ideal entry points for mice and insects.

Seal the gaps with expanding foam. For water pipes under the sink, unscrew and pull back the escutcheon ring, then caulk around the pipe. "The ring is just decorative," Rogers says. "It's not going to block airflow."

5. Buy a Portable Heater (and Turn Down the Furnace)

Put a space heater in the place where your family gathers, like the living room, and turn down the furnace temperature. The rest of the house will be cooler but you'll be warm, and you can save 3 percent on your heating costs for every degree below 70 F that you turn down the furnace, according to utility company Pepco. You'll see those savings all winter long.

Of course, you have to buy the heater and use electricity, which cuts into the overall savings. Portable heaters start at about $30, and an electric heater that uses 1500 watts will cost you 14 cents per hour, based on a rate of 8.14 cents per kilowatt-hour, according to Nebraska Public Power District. Still, the savings from reducing the furnace temperature should offset the cost of using the space heater and then some.

6. Cover Windows and Patio Doors with Plastic Film

Rogers says that windows account for 25 percent of heat loss in homes. Covering the windows and sliding patio doors with clear plastic film can reduce that loss. "Just by using that plastic, you're going to save about 14 percent on your heating bill," he says.

The transparent film is inexpensive; you can find it for about $6 for 62 x 84 inches at home centers. The film is simple to put on and won't harm your trim, and if you put it on correctly you'll barely notice it. In the spring, the film comes off easily.

7. Keep Warm Air from Escaping Up the Chimney

The downside to fireplaces is that when they're not in use, your warm indoor air is escaping through chimney. Even when the chimney flue is closed, some warm air is probably still getting away. An easy solution is to block the airflow with an inflatable chimney balloon. The balloons are available on amazon.com and other retailers to fit various chimney sizes. They cost about $50. "They can save you up to $100 a year, so they're going to pay for themselves twice a year," Rogers says. "They are definitely a good investment."

Blow up the balloon and stick it in the chimney. If you forget to take it out before you start a fire, the balloon automatically deflates, so it won't cause the house to fill with smoke. However, be advised that the balloons can become sooty and hard to manage after repeated uses.

8. Insulate the Attic Access Door

Even in well-insulated attics, the access door may not be properly insulated, letting warm air escape through the attic hatch. And if the door is warped or something obstructs the opening, then the door won't lie flat, allowing air to leak into the attic. "You don't want any air going up the access," Rogers says. "You want to make sure the door is insulated, and you want to make sure it forms a good seal."

To ensure that the door blocks airflow, use adhesive to attach fiberglass batt insulation to the attic side of the door. And if the door won't lie flat, use a latch bolt system to close it tight.

9. Seal Air Leaks in Ductwork

Take a look at the ductwork that's accessible in your basement or attic. Look for places where the ducts may have pulled apart at seams and corners. According to Energy Star, the typical house with forced-air heating loses about 20 to 30 percent of the air that moves through the system to leaks, holes, and poorly connected ducts. Place a mastic sealant or metal tape over any leaks to seal them.

10. Tune up the Furnace and Gas Fireplace

There's some up-front cost here, as you'll need to pay a pro $100 or more to make the service call. But you'll make it up in the long term with more efficient heating that lowers your bills while preserving the life of your furnace. You'll probably also notice a larger flame that throws out more heat from your gas fireplace.

The tune-up includes a furnace or fireplace inspection, preventative maintenance, and identifying parts that may need to be repaired or replaced. The professional can also find any gas or carbon monoxide leaks to keep your family safe. Some furnace warranties actually require this annual or regular maintenance.

11. Upgrade Your Thermostat

The savings from programmable thermostats are well-documented. By automatically turning down the temperature by 10 to 15 degrees for eight hours a day, either when you're not home or when you're sleeping, these thermostats can cut your heating bill by 10 percent or more. Programmable thermostats are now cheaper than ever, with models starting under $25.

But maybe you're ready for the next level and want to by a smart model like the Nest Learning Thermostat. Granted, it has a steep price tag at $249, but you'll save up to 12 percent on your heating and 15 percent on your cooling bills. Plus, rebates and incentives are available (the company's website will show them for your area).

The Nest learns your lifestyle—when you're gone, when you're asleep—and adjusts itself accordingly to save you money, all without you having to spend time manually programming it. Oh, and don't believe the oft-repeated notion that the furnace has to work harder to warm up the house after the temperature is set low, which would negate your savings. It's a myth. You do save money.

12. Use the Sun To Your Advantage

Despite the freezing temps outside, the sun's rays still bring some heat into your home. They're free, so take advantage of them—the added heat will reduce how much your furnace needs to run.

Keep your curtains open during the day, especially on the south side of the house where you get more direct sunlight. Trim any tree branches or shrubs that block the sunlight around your windows to maximize the gains. Close the curtains at night so they act as barriers to reduce drafts.

13. Keep Heating Registers Clear

The warm air blowing out of your registers needs a clear path into the room to provide even heating. So, if you place your favorite recliner or a sofa over the register, you're limiting the flow of heat. It's like leaving the vent partially or completely closed. To cut heating costs, arrange your room so that the register is as unobstructed as possible.

14. Lock Door and Windows

Notice how when you lock your windows, you can often feel them pushing together more tightly? It make a difference for your heating bill. Even when doors and windows are closed, they might not be pressed tight against the weatherstripping if they're not locked, which allows cold outside air to infiltrate the home. Lock your windows early, especially if you live up north. If they freeze in their current positions, then they won't move and you won't be able to lock them without a lot of work.

Home Energy Efficiency Tips

12/21/2016 (Permalink)

Seal cracks and gaps

Gaps and cracks throughout the home allow hot air to escape and cold air and pests to enter. Energy Star estimates that homes can have a half mile or more of cracks around doors, windows and sill plates alone, and those aren’t the only places in a home where gaps can exist.

Sealing cracks can help prevent air leakage, improve a home’s overall energy efficiency and block out pests and insects. In fact, homeowners can save an average of 15 percent on heating and cooling by air sealing their homes and adding insulation, according to Energy Star.

Check insulation

Insulation is like a blanket that your home wears to help keep everyone inside warm and cozy. If your home doesn’t have the right amount or type of insulation for your climate, it can lose heat, energy efficiency and comfort. About 90 percent of existing homes don’t have enough insulation, according to the North American Insulation Manufacturers Association.

Take care of the HVAC system

If your heating, ventilation and air conditioning system isn’t working as well as it could, you’re sacrificing comfort and increasing your energy bills. Make sure to check the cooling system in the spring and the heating system in the fall to ensure they are operating efficiently.

Have the ducts inspected and seal any leaks. Be sure to change air filters regularly, per the system manufacturer’s recommendation for filter type and frequency. According to the U.S. Department of Energy, dirty air filters restrict airflow, making HVAC systems work harder and consume more energy to heat your home.

Don’t overlook little things

Before the weather turns very cold, make a sweep through your home and check for these minor but important points:

* Windows — Are all of your windows closed? If you’ve recently sealed around windows, you probably opened them for ventilation. Double check to be sure you remembered to close them.

* Thermostat — Is yours properly programmed to optimize energy use by adjusting the temperature when you’re out of the house?

* Ceiling fans — you can use ceiling fans to supplement your furnace during the winter, but you have to remember to reverse the air flow. Most ceiling fans have a switch that allows you to reverse the direction of the fan blades to spin clockwise, which pushes warm air down from the ceiling during winter.

10 Ways to Prevent a Home-Plumbing Nightmare

12/21/2016 (Permalink)

10 Ways to Prevent a Home-Plumbing Nightmare

When homeowners hoist a wrench to install or repair sinks, tubs and toilets, they risk more than leaks. They risk their sanity, finances and general mechanical disaster. Here are 10 essential principles to avoid plumbing disaster.

1. DON'T GO GALVANIC.

You often see copper and galvanized steel plumbing mixed in residential water systems with nothing separating them other than a little thread sealant or Teflon plumbing tape. The galvanic connection (copper to steel) can be trouble-free for years or the steel plumbing can begin to corrode almost as soon as the connection is tight.

What to do: Use a plumbing fitting called a dielectric union to connect copper pipe to galvanized steel. The fitting uses a steel collar on the steel side and a copper collar on the copper side and isolation bushings to keep the parts separate.

2. FLOW OUT, NOT BACK.

Back flow occurs in municipal water systems (or within a house) when there's a sudden and severe drop in water pressure that causes water to flow back through pipes opposite the direction that it normally flows. When a runaway car severs a fire hydrant, for example, parts of a municipal system will see a flow reversal as water gushes out the hole where the hydrant once stood. The same thing can happen if there's a massive leak within your house.

What to do: If your house's water is supplied by a municipal water system and you do a lot of work outside with a garden hose, use a vacuum-breaker fitting threaded onto the end of the hose bib (the valve mounted on the outside of the house). These fittings prevent back flow from a garden hose and attachments in the event of a massive shift in pressure. Some municipalities require their use, and they're not a bad idea even if you have a well. Suppose you've left a garden hose in a bucket of sudsy water and the severed-fire-hydrant scenario occurs. The vacuum breaker prevents water from being pulled out of the hose and bucket and into the municipal water system. If you're replacing a hose bib, use a freeze-proof type with a built-in vacuum breaker. Common sense measures apply too. For example, don't leave a hose unattended in a bucket and don't leave a hose laying in a puddle on the lawn.

Likewise, if you replace or repair the main supply and valves entering the house, you may likely be required to install a back-flow preventer.

3. USE THE RIGHT CONNECTOR.

Don't forget, gas lines count as plumbing too. Connecting a new gas range or dryer to an existing gas line seems simple, but the job can quickly go awry when you try to hook up a flexible gas connector to the line and find that the connector doesn't fit or you can't make the connection gas-tight, no matter how tight you make the connection.

What to do: This is a thread compatibility problem usually brought about by a mismatch between the iron pipe supplying gas and the fitting on the end of the flexible connector you intend to use to bring the fuel to the appliance. The simplest solution is to buy a universal connection kit for a dryer or for a gas range. The kit will come with a variety of adapters to help you make the transition from the pipe and fitting supplying the gas to whatever appliance will be using it.

4. KNOW WHERE YOUR PIPES ARE.

Pounding nails and driving screws is all well and good, until you puncture a copper or plastic supply or drain.

What to do: Buy a stud sensor that also detects pipes and wirings. You can also look around in the attic or the basement (if it's unfinished) to get a sense of where pipes are hiding. Finally, if the wall will be covered by whatever you're building or installing, you can always carefully cut a test hatch to find plumbing lurking in the walls.

5. KNOW THE CODE.

Plumbing is a tricky business, with rules that dictate how far you can place a fixture from the home's drain-waste-vent line based on the pipe diameter and other arcane matters. The only way you can handle a big job yourself is to know the code and what it calls for in pipe sizing, fixture spacing and related matters.

What to do: There's lots of reference for ambitious do-it-yourselfers. Buy a copy of the International Plumbing Code or the Uniform Plumbing Code. One of the best references that we've used here over the years is Code Check, a handbook that's updated as building codes are updated. One of its best features is that it's written to cover common problems and things that even professionals get wrong.

6. CUT RIGHT, FIT TIGHT.

You can't make a neat water- or gas-tight joint unless the parts are neatly cut.

What to do: Buy pro-level tubing cutters, reciprocating-saw blades, hacksaw blades and a plastic pipe saw. For example, you'll be amazed by the difference between a professional tubing cutter from Ridgid, say, and the $5 special from the home center. Likewise, it seems silly to spend $20 for a plastic pipe saw when a standard handsaw works pretty well. The thing is, the plastic pipe saw works better and leaves less of a burr since its teeth have very little set compared to a saw meant for cutting wood.

Remove burrs from plastic and copper and thoroughly clean both types of plumbing materials before soldering or gluing. Copper is best abraded with plumber's cloth (aluminum-oxide sandpaper on a spool) and plastic requires material-specific primer that softens the plastic so that the adhesive can create an optimal bond. When pipe feels greasy or dirty, use pipe cleaner before applying primer.

A few minutes of preparation goes a long way in ensuring a watertight or gas-tight joint.

7. SEAL THE DEAL.

Only a soldered or glued joint doesn't require sealant; everything else does.

What to do: There are typically two types of sealant tapes in hardware stores and home centers. Tape for sealing water connections (in a blue spool) and tape for sealing gas (in a yellow spool). Yet there's no need for you to be satisfied with just those choices. Pros often carry brushable types, with variations specially formulated for threaded plastic or galvanized steel. Visit a plumbing supply house or shop online to find these varieties. Professional varieties have a higher percentage of gap-filling solids and better ensure a tight joint—no small matter given the lack of thread engagement that you often find today with badly made plumbing materials, valves and fixtures.

8. DON'T OVER-TIGHTEN.

If tight is good, really tight must be better. Right? Wrong.

What to do: Given what I just said about the hit-or-miss quality of many plumbing components today, you'd think that a generous application of wrench torque is called for. Not so. A clean, properly cut and fitted joint that's been sealed just doesn't need to be massively tightened. In many cases, after bringing the parts together firmly hand-tight or using a wrench, often all it takes is another half a turn. In fact, brass–copper gas fittings are particularly vulnerable to wrench damage from over-tightening, while steel pipe is more forgiving.

9. LEAK TEST. ALWAYS.

It should be obvious: Make a thorough leak inspection before closing up and moving on.

What to do: When you've installed a new valve component (or the valve itself), aggressively open and close the valve as well as running both hot and cold water through it. Do the same when checking drains. Run water down a drain and fill up a sink or tub and then drain it to check for leaks. Check gas lines with a soapy water and detergent solution or spend a few dollars for an 8-ounce bottle of bubble-creating leak detector sold on the Web or at a plumbing supply house. The advantage of this material, as opposed to dish detergent, is that it creates larger, more brightly visible bubbles than detergent does.

10. BE KIND. TO YOUR SEPTIC SYSTEM, THAT IS.

We get asked this question all the time: "Should I use an additive to improve the performance of my septic system and reduce the need to pump the septic tank?" An additive can be almost anything from sugar or enzymes to a dead chicken (we're not kidding about the chicken—we get that one plenty).

What to do: Don't bother with additives, especially the chicken. A properly designed, built and maintained septic system will last for decades, and trying to reduce pumping intervals will more likely lead to a clogged leaching field as solids, not clear effluent, flows out of the septic tank and out into the leaching field. A septic-tank-pumping company can advise you on how often the tank needs to be pumped. It will depend on the tank's size and how many people live in the home. Likewise, avoid excessive use of chlorine bleach or caustic chemicals that can kill off beneficial digestive bacteria in the septic tank.

Fire Safety Tips... Two Minutes Might Be All You Have!

12/21/2016 (Permalink)

4 Steps to Take Immediately After a Home Fire

12/21/2016 (Permalink)

What To Do if a Fire Starts

12/21/2016 (Permalink)

Did You Know? SERVPRO Southeast Portland Offers Cleaning Services!

12/14/2016 (Permalink)

A Spotless Building!

Carpet & Upholstery Cleaning

The SERVPRO carpet and upholstery cleaning service will not only get out the dirt you see, but will also remove the unwanted dust you don’t. A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.

Air Duct Cleaning

We all have tasks around the house that don’t make it to the top of our priority list. Properly maintaining your home’s air ducts should not be one of them. Regular duct cleaning can increase your home’s heating and cooling efficiency and improve the quality of the air you and your family breathe.

Odor Removal

Your basic cleaning service is not going to have the expertise to effectively deodorize your home. Take advantage of SERVPRO’s residential cleaning services to remove unwanted odors.

Sewage and Biohazard Clean Up

Our experts are ready to assist in the clean up of sewage and other biohazard materials and provide deep cleaning services for your home. Find out more about our franchise professionals.

Call our office today to find out what we can do for you! 

Mold Risks

12/14/2016 (Permalink)

Mold is even more dangerous than this looks disgusting.

When returning to a home that has been flooded, be aware that mold may be present and may be a health risk for your family.

People at Greatest Risk from Mold

People with asthma, allergies, or other breathing conditions may be more sensitive to mold. People with immune suppression (such as people with HIV infection, cancer patients taking chemotherapy, and people who have received an organ transplant) are more susceptible to mold infections.

Possible Health Effects of Mold Exposure

People who are sensitive to mold may experience stuffy nose, irritated eyes, wheezing, or skin irritation. People allergic to mold may have difficulty in breathing and shortness of breath. People with weakened immune systems and with chronic lung diseases, such as obstructive lung disease, may develop mold infections in their lungs. If you or your family members have health problems after exposure to mold, contact your doctor or other health care provider.

What to do if mold is suspected?

Immediately call a mold removal specialist such as SERVPRO Southeast Portland to assess and remove problem. Stay away from affected areas until mold is removed.

Flood Damage Is #1 Natural Disaster

12/14/2016 (Permalink)

A flooded business or home is never a good thing.

Flood Damage

Floods are the number 1 natural disaster in the United States. Flooding causes damage and destruction across regions nationwide, wiping out homes and businesses. However, many residents and business owners are unaware that they qualify for flood insurance. You can take steps to reduce the financial impact of flooding before a disaster strikes. One important step is understanding your risk. Even a heavy rainstorm can cause significant flooding, contributing to flash floods, mudflows, or overtopping levees and dams.

Contact your insurance company as soon as possible and follow their directions. Not all flooding is covered by a basic homeowners policy, so work with your agent to discover the cause and identify coverage you can qualify for. Do not remove any water before talking to them so you don’t accidentally do anything that will decrease the amount of coverage you’ll be able to claim. If the insurance company wants you to wait for an adjuster before making repairs, do so — but make sure you give them a clear picture of the damage and repairs that are immediately needed.

Post Water Damage Tips

12/14/2016 (Permalink)

Whether a flood is caused by ground water, falling water, or home water system malfunction, there are some best practices you’ll need to employ within the first 24 hours after the flood to ensure the safety of your home and family and give you the best outcome possible with your insurance company.

If the flood was serious enough for you to leave your home, be sure you stay safe upon your return. The Federal Emergency Management Agency warns that you should check for any visible structural damage, such as warping, loosened or cracked foundation elements, cracks, and holes before entering the home and contact utility companies if you suspect damage to water, gas, electric, and sewer lines.  

Even if the power isn’t operational, it’s a good idea to go to your fuse box and turn off the main, plus all of the individual fuse connections. That way, if the power is reactivated, you’re not at risk for mixing standing water and electricity.

Protect Your Health

Even if the water in your home is clear, it could be contaminated by sewage or household chemicals. Wear waders, hip- or waist-high waterproof boots. In addition, wear rubber gloves to remove water-damaged possessions and to avoid contaminants. Be sure to throw out any food that may have come into contact with flood waters. FEMA recommends boiling water until authorities declare the water supply is safe.